97
epic
Vanquis | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
20%
Android
297 Reports
297 Reports
iOS unitQ Score
iOS User Feedback
80%
iOS
1190 Reports
1190 Reports
User Feedback
80%
iOS
1190 Reports
1190 Reports
20%
Android
297 Reports
297 Reports
Vanquis - Latest Quality Issues
iOS
Nov 11, 2024
Poor service
Vanquis stopped my credit card statements by post so tried setting the App. Entered all details but error message stating I need to ring as my details are not up to date. Called Vanquis advisor said my details up to date should try uninstalling and reinstalling. Tried that still same error message stating. So does a customer know what is happening on their account with any statements.
Android
Nov 12, 2024
N̈ot been able to access my account done everything told by customer service's but can't access account
iOS
Nov 13, 2024
Review
I have been with this card company a year now. I pay £450 a month a fortnight and i haven't been offered an increase
iOS
Nov 14, 2024
Fixed payment problems, mostly.
UPDATE: the services have been mostly fixed, however when I pay via PayIT rather than being able to use my banking app to authorise payments I now have to go through their website and log in manually, unsure wether this it bank or Vanquis… Since the update where you have tried to integrate a browser into the app for PayIT services I can't make payments with it. I have to leave the app to approve in my bank app and when I come back the “browser window” within the app is closed and I'm forced to go round in circles to try and find a way around it. Reverse whatever rubbish broken security flawed browser addons you've done and leave it to safari like before!
Android
Nov 15, 2024
I find it a bit hard to get online on my mob..IV had to change my password a few times!!! But that's ok
Android
Nov 15, 2024
Absolutely disgusting, you cannot understand nearly all customer service, told them can't get into online banking,you put your phone no then it's choose your password but won't let you go any further a complete joke trying for 3 hours so can't find out my pin
Android
Nov 15, 2024
Can't get past the allow phonecalls page, help!
Android
Nov 15, 2024
Disturbing treatment
Android
Nov 17, 2024
Won't let me manually input a card and the automatic scan doesn't work either. So it's ussless
Vanquis - Product Description
Say hello to better credit, and better banking. Manage your credit card and stay on top of things 24/7, wherever you are with the Vanquis app. It’s fast, secure, and fuss-free. Like it should be. You'll be able to: • View your current balance and available spend • Check your latest transactions including pending transactions and payments • Set up and manage Direct Debits through the app • Make payments to your account using a debit card • View your pin number and your card details • Approve online spending • Update your address, phone numbers and email address • Report your card as Lost or Stolen • View and download monthly statements • If eligible, check out our latest offers including Balance Transfers, Money Transfers and Credit Limit Increases Download and register in a matter of minutes, using: • A UK mobile number • Your Vanquis card and date of birth Not a customer yet? You’ll need to be one to use the app. See our range of cards at vanquis.co.uk/credit-cards
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