42
poor
Vestiaire Collective | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
25 Points Past 7 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
49%
Android
61 Reports
61 Reports
iOS unitQ Score
iOS User Feedback
51%
iOS
64 Reports
64 Reports
User Feedback
51%
iOS
64 Reports
64 Reports
49%
Android
61 Reports
61 Reports
Vestiaire Collective - Latest Quality Issues
Android
Nov 15, 2024
There is a bug in the system for chat. Agents constantly prematurely closing chat before issue is resolved. Unable to open a new chat because the old window is still open. Super buggy since last update. Vsatiaire help here will say please let us know to resolve but leave no detail on how to directly contact them about broken chat. Such a joke. Leave a direct contact geez.
Android
Nov 15, 2024
Bad! I sold a product on 31.10 today on 14.11 they didn't even issue payment! I have requested assistance but they have to check!! All life won. Painful!
iOS
Nov 16, 2024
High selling fees and poor service
The app itself works ok when it's not crashing or hanging, you can't delete drafts of any listings you've started and their categories don't make sense at times. The real issue is the fact that the seller fees on the platform are simply outrageous. Like a bad realtor the platform constantly pushes sellers to lower their prices just so VC can make their commission. If you have a problem, you will only waste your time trying to understand their reasoning which is completely backwards from other platforms and defies any logic.
iOS
Nov 17, 2024
Horrible for private sellers
They charge so much fees for sellers (according to some magical algorithm between 13%-25%) and also stack up fees for the buyers and it makes the prices skyrocket. I barely sold a pair of sandals in a couple a years with 637,83€ and got 405,9€ for them. They were priced so high and were barely sold!!! All because of the extreme fees!! Unreal.. I will stop selling on their plafform. Normal people who sell their stuff don't stand a chance. I would recommend Vinted. They have really fair fees
iOS
Nov 17, 2024
Horrible attention
If you have a issue in a package, considered lost money ( very hard mentioning many things are from luxury and not exactly cheap) real people dont answer never. They Just have bots as a cliente service. So think twice to sell here cause in the moment something goes wrong you wont have a refund, answer and help
iOS
Nov 17, 2024
There is no customer support
Non-existent chat, they don't answer emails. If you have a problem you hang yourself. Really bad. The commissions are very high and when you buy an item they let everyone else know the price, so as to steal the purchase. Is something missing?
iOS
Nov 17, 2024
Scammers
Careful with this app. They scam you with fake pictures and their customer service team has no idea what they are doing. Just another bad second company…
Android
Nov 17, 2024
Often broken for me showing a blank page with normal buttons but no products. This is because it won't let me log in and just says "Oops! Oops! An error has occured!".
iOS
Nov 18, 2024
“Delete recent search” missing
The app has improved significantly since they first launched. It's easier to use and there are new useful features. However, the feature enabling you to delete your searches is missing in the latest versions even though it used to be there. Now you can't delete what you searched for, so it's very confusing and frustrating to go through hundreds of recent searches.
Vestiaire Collective - Product Description
Buy and sell preloved designer fashion with Vestiaire Collective. Join our global fashion activist community and discover thousands of carefully curated new bags, sneakers, shoes, watches, and more. Sustainable fashion shopping has never been easier. Every week, we add designer items from brands like Gucci, Prada Louis Vuitton, Burberry, Fendi and Dior Designer fashion marketplace - buy and sell with Vestiaire Collective, and get: • Access to thousands of unique preloved clothing and items. • Quality-checked designer pieces from brands like Gucci, Prada, Louis Vuitton and more. • Clothing, shoes, sneakers, and more: use search tools to find exactly what you're looking for. • Personalized notification for designer fashion items you're looking for. • A convenient marketplace for selling designer clothing and shoes you no longer wear. • An easy payment process, with the option of interest-free payments. Join the designer fashion revolution now and discover preloved items sold by your community - or sell your own designer clothing, shoes, or even sneakers, straight from your phone. From Prada to Gucci, Fendi to Burberry, we have an unrivaled selection of vintage and designer clothing for your sustainable fashion shopping. BUY DESIGNER PIECES - HOW DOES IT WORK? 1. Find that must-have item - we add over 3,000 pieces to our marketplace every week. 2. Your item will then be sent to us by the seller and quality-checked by our experts. 3. Once the item has passed Quality Control, it will be shipped to you! SELL PRELOVED DESIGNER ITEMS - HOW DOES IT WORK? 1. Submit an item (for example, designer clothing, sneakers, accessories) for sale using our simple online seller form. 2. Once your item has sold, you will receive a pre-paid shipping label to send the item to our HQ free of charge. 3. Sold! Once your item passes Quality Control, you will receive payment directly into your bank account. JOIN THE FASHION ACTIVIST COMMUNITY We're driving positive change in the fashion world - by revolutionizing the way we shop designer items. Our sustainable marketplace empowers fashion-lovers to buy and sell fashion and share their style. Join now and become a fashion activist! With the Vestiaire Collective app, you can: · Keep in touch with the Vestiaire Collective fashion community. · Make offers to sellers and negotiate the price of an item. · Add items to your wishlist and share the products you're currently coveting. · Follow members whose products and style you like. · Buy and sell designer items in a fashion-loving community. · Support a sustainable way of shopping designer items. Whether you're after a Louis Vuitton bag or want to sell your Gucci dress, download the Vestiaire Collective app now to get started. Looking for something special? We've got vintage pieces that you won't find anywhere else - discover stunning Rolex watches, vintage Hermès handbags and so much more. Follow us for behind the scenes action, events, and preview top products before they go online @vestiaireco on Instagram.
All intellectual property rights, including trademarks and word marks, are the property of respective owners