32
poor
Vestiaire Collective | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
61%
Android
86 Reports
86 Reports
iOS unitQ Score
iOS User Feedback
39%
iOS
55 Reports
55 Reports
User Feedback
39%
iOS
55 Reports
55 Reports
61%
Android
86 Reports
86 Reports
Vestiaire Collective - Latest Quality Issues
iOS
Dec 20, 2024
Be careful
It's a real scam!! I made a purchase and returned the product to have it checked because it didn't match the description of the purchase I made! They told me that they were indeed original but when they went to resell them on my account they had already changed the description of the product and they also added everything bad about it. It's really a scam what they do because I bought a product for 80 euros and now they want to give me 20 if it sells!!! That's worthless.
Android
Dec 20, 2024
nothing is sold and in any case the percentage to you is too high
Android
Dec 20, 2024
All right.. You could also show more non-designer items.
iOS
Dec 20, 2024
Only Buy from People With Selling History
CONS: A lesson I learned after buying numerous Moncler jackets that never got sent to me - sellers create fake posts, take in the funds until the shipping expiration date, then never send the product. You essentially have to wait 13 days every time for a refund. Quick advice to the Vestiaire team: don't release funds until a package has been sent with tracking. With new sellers, don't remit payment until the item has been received. I'll likely get a response: ‘Well the seller has 7 days to ship otherwise it cancels, then a refund.' Also, my promotion codes haven't worked on the app since I started. Also, I had another situation where I ordered a medium vests, was sent a small. They don't allow you return the item even if the description is off and incorrectly advertised. PROs: Incredible access to a wide network of vintage/used products. App user experience is great.
Android
Dec 20, 2024
I have only made one sale and as soon as I take the money I delete the profile. I sold on Dec. 4. and we are on the 20th and still tells me to wait until the 23rd. The turnover, approval and payment times are too long. Delivery time about 13 days, item evaluation received 3 days and 3 for payment. It's shameful. Assistance sucks. I don't recommend this platform to anyone, plus the app is really badly done. They bombard with notifications and you miss out on purchase notifications.
iOS
Dec 21, 2024
To flee
They refuse my sale because the original bracelet is made of crocodile and their policy is against crocodile... As a result, I had to pay customs duties on an item that belonged to me before I could get it back!
iOS
Dec 21, 2024
Fake products and impossible returns
I ordered some diesel jeans that I had already had. They arrived with holes, they were obviously fake (just another fabric) and poorly sewn. I also paid about 20 euros more for quality control! Once I saw the holes, I requested the return and sent photos of the holes. Return policies are unclear. After 20 days today they told me that they have to do a second quality check on the product (the photos taken by me at the time of arrival of the package do not count) and if they do not agree with my complaints they put the item back on sale and I will have a refund depending on whether they sell the item or not and depending on the price at which they can sell it!! Such treatment of the customer is a disgrace! Never buy on this app! Don't download it at all!
Android
Dec 21, 2024
Scammers!! They blocked me for no reason, and I had sent them a jacket and I didn't receive my money, they don't even answer by email
Android
Dec 21, 2024
The app is great, but the customer service is awful. It's completely useless. They ask the same question over and over again, with different agents that restart the case for no reason and don't even read your previous message. It's a mess. The courier they work with in Spain is also 100% unprofessional. It's a pity since the app is great, but I guess you just have to cross your fingers that there will be no problems.
Vestiaire Collective - Product Description
Buy and sell preloved designer fashion with Vestiaire Collective. Join our global fashion activist community and discover thousands of carefully curated new bags, sneakers, shoes, watches, and more. Sustainable fashion shopping has never been easier. Every week, we add designer items from brands like Gucci, Prada Louis Vuitton, Burberry, Fendi and Dior Designer fashion marketplace - buy and sell with Vestiaire Collective, and get: • Access to thousands of unique preloved clothing and items. • Quality-checked designer pieces from brands like Gucci, Prada, Louis Vuitton and more. • Clothing, shoes, sneakers, and more: use search tools to find exactly what you're looking for. • Personalized notification for designer fashion items you're looking for. • A convenient marketplace for selling designer clothing and shoes you no longer wear. • An easy payment process, with the option of interest-free payments. Join the designer fashion revolution now and discover preloved items sold by your community - or sell your own designer clothing, shoes, or even sneakers, straight from your phone. From Prada to Gucci, Fendi to Burberry, we have an unrivaled selection of vintage and designer clothing for your sustainable fashion shopping. BUY DESIGNER PIECES - HOW DOES IT WORK? 1. Find that must-have item - we add over 3,000 pieces to our marketplace every week. 2. Your item will then be sent to us by the seller and quality-checked by our experts. 3. Once the item has passed Quality Control, it will be shipped to you! SELL PRELOVED DESIGNER ITEMS - HOW DOES IT WORK? 1. Submit an item (for example, designer clothing, sneakers, accessories) for sale using our simple online seller form. 2. Once your item has sold, you will receive a pre-paid shipping label to send the item to our HQ free of charge. 3. Sold! Once your item passes Quality Control, you will receive payment directly into your bank account. JOIN THE FASHION ACTIVIST COMMUNITY We're driving positive change in the fashion world - by revolutionizing the way we shop designer items. Our sustainable marketplace empowers fashion-lovers to buy and sell fashion and share their style. Join now and become a fashion activist! With the Vestiaire Collective app, you can: · Keep in touch with the Vestiaire Collective fashion community. · Make offers to sellers and negotiate the price of an item. · Add items to your wishlist and share the products you're currently coveting. · Follow members whose products and style you like. · Buy and sell designer items in a fashion-loving community. · Support a sustainable way of shopping designer items. Whether you're after a Louis Vuitton bag or want to sell your Gucci dress, download the Vestiaire Collective app now to get started. Looking for something special? We've got vintage pieces that you won't find anywhere else - discover stunning Rolex watches, vintage Hermès handbags and so much more. Follow us for behind the scenes action, events, and preview top products before they go online @vestiaireco on Instagram.
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