53
fair
Viator: Tours & Attractions | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
73%
Android
53 Reports
53 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
20 Reports
20 Reports
User Feedback
27%
iOS
20 Reports
20 Reports
73%
Android
53 Reports
53 Reports
Viator: Tours & Attractions - Latest Quality Issues
Android
Jan 12, 2025
Hands off this app. Made the mistake and booked a trip for 2 in Tromsø. I counted i.V. to the others considerably more. App will now be permanently deleted.
Android
Jan 12, 2025
Imagine not providing a service and then refusing to refund you. You are a j0ke , a [phone]sgrace, and should not be allowed to operate your scams. DON'T USE THIS APP
Android
Jan 13, 2025
Login in procedure ( via an email) does not work and it blocks my mailaccount. Even cannot leave the Help section. Their tours are ok, but the app is not.
iOS
Jan 14, 2025
Great your selection. Poor review system
Great selection of tours. Too many fake reviews are on each tour though. They need to better at moderating vendors posting 5 star reviews on their own tour month after month. Makes the review system meaningless.
Android
Jan 14, 2025
Terrible app. Needs to be simpler for average people.
Android
Jan 14, 2025
Love small group local tours, sometimes meet up or pickup location is difficult due to pre entered hotel especially if your cruising.
iOS
Jan 19, 2025
unreliable
A lot of choice, it's true, but the bike I booked was never confirmed with the shop which, fortunately, managed to rent me another one
iOS
Jan 20, 2025
Confused
I have booked a trip, but I don't know what's included and what is not. I wish there was more detail.
iOS
Jan 23, 2025
Customer support is a joke
Everything is great until you need them. The customer service was robotic and relied heavily on policy instead of common sense. I regret bragging about Viator to my friends and family because they have severely disappointed me. Please learn from my mistake and use a different company.
Viator: Tours & Attractions - Product Description
Hello, we’re Viator. As the leading marketplace for travel experiences, we believe that making memories is what travel is all about. And with 300,000+ experiences at your fingertips—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—you're guaranteed to make memories that will last a lifetime. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Do more with Viator. SOMETHING FUN FOR EVERYONE Want to learn the art of pasta making in Italy? Or how about a private helicopter tour of the Grand Canyon? Whatever type of adventures or activities you seek, Viator’s got you covered. MANAGE TRIPS ON THE GO Our all-in-one app makes it easy to plan your next trip—near or far—with plenty of vacation inspiration, traveler reviews, and instant booking for nearby attractions. Whether it's local sightseeing, or a day trip to a world famous attraction—you'll do more with Viator. TRAVEL MADE EASY No data or Wi-Fi on your travels? No problem. You can access your bookings and tickets entirely offline on the Viator app. And if you’re on the go, we’ve now added directions and maps so you never feel lost on your way. REVIEWS: BY TRAVELERS LIKE YOU Our vibrant travel community makes sure you can book with confidence every time, with millions of trusted Tripadvisor reviews on over 350,000+ bookable experiences. Viator App features Book and manage your trip on the go: ● Access to our amazing selection of tours and activities before and during your trip ● Easily access tickets offline ● Modify, edit, or cancel your bookings on the go ● Get same-day notifications to your activity with directions to your departure and pick up points ● Free cancellation up to 24 hours in advance Easy trip planning: ● Read millions of reviews from Tripadvisor and our Viator travel communities ● Contact tour guides directly for easy communication ● Create a wishlist of all tours & activities you want to book Flexible payment options: ● Reserve now and pay later ● Pay in installments with Klarna ● Book with Credit Card, PayPal, Apple Pay, or Google Pay Exclusive app only promos: ● Take advantage of in-app messaging offering the latest promos and special offers No matter what type of traveler you are, Viator will help you make memories that will last a lifetime. But don’t just take it from us. Here’s what our travel community says about the Viator app: “So easy & efficient. Even ol’ guys like me can easily maneuver using the Viator app! Awesome!” “Great app. Easy to navigate, lots of options and great info” Rated 4.3/5 on Trustpilot with over 57,000 verified reviews P.S. Having technical issues with the app? Please email mobileappsupport@viator.com Join the Viator App Feedback Team Share your thoughts about the Viator App to make it better for our travel community.
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