77
good
Viator: Tours & Attractions | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
9 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
76%
Android
121 Reports
121 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
38 Reports
38 Reports
User Feedback
24%
iOS
38 Reports
38 Reports
76%
Android
121 Reports
121 Reports
Viator: Tours & Attractions - Latest Quality Issues
iOS
Mar 24, 2025
Do not trust
Ich rate dringend davon ab, dieser App überhaupt zu vertrauen. Das Ticket wurde nur wenige Minuten vor unserem Eintritt in die Alhambra storniert, was zu einem Schaden von mehreren tausend Euro für unsere Reise nach Spanien und Granada führte – einschließlich der Hotelreservierungen, die extra für den Besuch dieser Sehenswürdigkeit gemacht wurden. Wirklich beschämend.
iOS
Mar 26, 2025
Terrible service
They don't honor advertised discount rates. Beware and use other apps like Get Your Guide
iOS
Mar 26, 2025
Customer service
This is a terrible site, I booked a Sagrada Familis tour for 2 and paid $153. But didn't not get tickets, when I called them they said I had not paid for the Segada Familia tour but had paid for an afternoon interactive meal. The interactive meal tour at 4 o'clock was paid for by my companion, [name], so I should not have been charged again. They insisted I had not paid for the sagrada Familia tour, even though my credit card said that I had paid. so I have ended up booking the tour again and paying for it again. I got no satisfaction from customer service and would not have booked with them again if I could find some other agency that was giving just the basilica tour.
iOS
Mar 26, 2025
Unreliable - Lots of last minute cancellations
I booked 4 total trips on this app and 3 out of 4 of our trips was cancelled. The companies on this app are unreliable making this app unreliable for me to book trips with.
Android
Mar 28, 2025
horrible phone experience
Android
Mar 30, 2025
App sends me to email for tickets, email sends me to app. I have a bad feeling I'm out $500 and the eiffel tower.
iOS
Mar 30, 2025
Hidden fees
For Cape Town, the companies will send a private message after you pay with the and they will tell you to pay for the ride or the entrance fees that you need to do yourself. Not that happy about paying on top of published rates
iOS
Mar 31, 2025
[name]
Horrible. 3 day till my visit, I still don't have my tickets. They send you vouchers, that says: “this is not your entry ticket”. Apparently some “tour operator” should send it to you cua WhatUp App. “ Make your number available “ they say. I don't even know how to do this. I am afraid, I am not gonna get in.
Android
Apr 2, 2025
can't login after performing update
Viator: Tours & Attractions - Product Description
Hello, we’re Viator. As the leading marketplace for travel experiences, we believe that making memories is what travel is all about. And with 300,000+ experiences at your fingertips—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—you're guaranteed to make memories that will last a lifetime. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Do more with Viator. SOMETHING FUN FOR EVERYONE Want to learn the art of pasta making in Italy? Or how about a private helicopter tour of the Grand Canyon? Whatever type of adventures or activities you seek, Viator’s got you covered. MANAGE TRIPS ON THE GO Our all-in-one app makes it easy to plan your next trip—near or far—with plenty of vacation inspiration, traveler reviews, and instant booking for nearby attractions. Whether it's local sightseeing, or a day trip to a world famous attraction—you'll do more with Viator. TRAVEL MADE EASY No data or Wi-Fi on your travels? No problem. You can access your bookings and tickets entirely offline on the Viator app. And if you’re on the go, we’ve now added directions and maps so you never feel lost on your way. REVIEWS: BY TRAVELERS LIKE YOU Our vibrant travel community makes sure you can book with confidence every time, with millions of trusted Tripadvisor reviews on over 350,000+ bookable experiences. Viator App features Book and manage your trip on the go: ● Access to our amazing selection of tours and activities before and during your trip ● Easily access tickets offline ● Modify, edit, or cancel your bookings on the go ● Get same-day notifications to your activity with directions to your departure and pick up points ● Free cancellation up to 24 hours in advance Easy trip planning: ● Read millions of reviews from Tripadvisor and our Viator travel communities ● Contact tour guides directly for easy communication ● Create a wishlist of all tours & activities you want to book Flexible payment options: ● Reserve now and pay later ● Pay in installments with Klarna ● Book with Credit Card, PayPal, Apple Pay, or Google Pay Exclusive app only promos: ● Take advantage of in-app messaging offering the latest promos and special offers No matter what type of traveler you are, Viator will help you make memories that will last a lifetime. But don’t just take it from us. Here’s what our travel community says about the Viator app: “So easy & efficient. Even ol’ guys like me can easily maneuver using the Viator app! Awesome!” “Great app. Easy to navigate, lots of options and great info” Rated 4.3/5 on Trustpilot with over 57,000 verified reviews P.S. Having technical issues with the app? Please email mobileappsupport@viator.com Join the Viator App Feedback Team Share your thoughts about the Viator App to make it better for our travel community.
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