72
good
Viator: Tours & Attractions | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
15 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
75%
Android
80 Reports
80 Reports
iOS unitQ Score
iOS User Feedback
25%
iOS
27 Reports
27 Reports
User Feedback
25%
iOS
27 Reports
27 Reports
75%
Android
80 Reports
80 Reports
Viator: Tours & Attractions - Latest Quality Issues
Android
Feb 17, 2025
We had trouble with a pickup. this trip was originally scheduled for Saturday. they did not show up and pick us up at the right location and now we have to pay for it twice. this is not good something like that
Android
Feb 17, 2025
Customer Service is terrible. Too busy shoving their policies and procedures down your throat to even consider being accommodating. [name] the person doing the booking rather than acknowledging that errors (typos) happen and helping when that occurs. Whether they reschedule your trip or not, they get their money, so they don't care about the customer. Tried to change my booking within minutes of receiving the confirmation email.
Android
Feb 18, 2025
Absolutely awful experience and customer service. I had booked an experience which was simply not fulfilled on the day. I requested a refund and they refused without giving a reason. Will not be booking anything from this company again.
Android
Feb 18, 2025
it's says pick up at hotel and it's not?
Android
Feb 21, 2025
Tickets paid but received nothing, helplines are worthless. Feels like a scam.
Android
Feb 22, 2025
changed boarding with notice yet they will not reimburse the fee.
iOS
Feb 25, 2025
Rubbish. Doesn’t show tickets in app
Booked 3 trips and only shows one of them in Bookings on the app. Even when I'd paid the full balance and clicked on the Get Tickets link in the email they sent the booking still didn't show in app. I Removed the app and downloaded it again and still didn't work. Rubbish. What's the use of an app that only works some of the time!!!
Android
Feb 26, 2025
Sketchy app lists as incompatible with security focused OS distros
Android
Mar 1, 2025
SCAMMERS. Awful company who link up with shoddy providers to scam customers. They will not support you in the slightest when you get scammed and will defend the providers instead. Use GetYourGuide instead.
Viator: Tours & Attractions - Product Description
Hello, we’re Viator. As the leading marketplace for travel experiences, we believe that making memories is what travel is all about. And with 300,000+ experiences at your fingertips—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—you're guaranteed to make memories that will last a lifetime. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Do more with Viator. SOMETHING FUN FOR EVERYONE Want to learn the art of pasta making in Italy? Or how about a private helicopter tour of the Grand Canyon? Whatever type of adventures or activities you seek, Viator’s got you covered. MANAGE TRIPS ON THE GO Our all-in-one app makes it easy to plan your next trip—near or far—with plenty of vacation inspiration, traveler reviews, and instant booking for nearby attractions. Whether it's local sightseeing, or a day trip to a world famous attraction—you'll do more with Viator. TRAVEL MADE EASY No data or Wi-Fi on your travels? No problem. You can access your bookings and tickets entirely offline on the Viator app. And if you’re on the go, we’ve now added directions and maps so you never feel lost on your way. REVIEWS: BY TRAVELERS LIKE YOU Our vibrant travel community makes sure you can book with confidence every time, with millions of trusted Tripadvisor reviews on over 350,000+ bookable experiences. Viator App features Book and manage your trip on the go: ● Access to our amazing selection of tours and activities before and during your trip ● Easily access tickets offline ● Modify, edit, or cancel your bookings on the go ● Get same-day notifications to your activity with directions to your departure and pick up points ● Free cancellation up to 24 hours in advance Easy trip planning: ● Read millions of reviews from Tripadvisor and our Viator travel communities ● Contact tour guides directly for easy communication ● Create a wishlist of all tours & activities you want to book Flexible payment options: ● Reserve now and pay later ● Pay in installments with Klarna ● Book with Credit Card, PayPal, Apple Pay, or Google Pay Exclusive app only promos: ● Take advantage of in-app messaging offering the latest promos and special offers No matter what type of traveler you are, Viator will help you make memories that will last a lifetime. But don’t just take it from us. Here’s what our travel community says about the Viator app: “So easy & efficient. Even ol’ guys like me can easily maneuver using the Viator app! Awesome!” “Great app. Easy to navigate, lots of options and great info” Rated 4.3/5 on Trustpilot with over 57,000 verified reviews P.S. Having technical issues with the app? Please email mobileappsupport@viator.com Join the Viator App Feedback Team Share your thoughts about the Viator App to make it better for our travel community.
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