48
poor
Viator: Tours & Attractions | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-19 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
68%
Android
84 Reports
84 Reports
iOS unitQ Score
iOS User Feedback
32%
iOS
39 Reports
39 Reports
User Feedback
32%
iOS
39 Reports
39 Reports
68%
Android
84 Reports
84 Reports
Viator: Tours & Attractions - Latest Quality Issues
Android
Nov 14, 2024
Viator lost all credibility, not only commission became ridiculous 50% but also they remove suppliers description of their own product and replace with auto generated extremely poorly written content 3-4 lines basically that kills it all and led to drop in bookings. Can't express my disappointment with them
iOS
Nov 14, 2024
filters
I could filter to put the lowest prices first
Android
Nov 15, 2024
Do not trust Viator reviews. I used it this summer for a few trips. My positive reviews were posted, but 1 negative review wss not. I really had a bad experience with 1 trip and I wanted to share it with others "Our travel community appreciates that you want to share your experience with them. Unfortunately, we cannot publish your contribution as it does not meet our review guidelines. For more information, please see our policy about Bias & Attempts to Manipulate Tripadvisor Rankings."
Android
Nov 15, 2024
[name] refuse to refund the earned credit while a tour operator informed the slot that I booked was full. Also this is the 2nd time the operator cancelled my booking at 1 day before the event. I will never use Viator again!
iOS
Nov 16, 2024
Don’t use if your using for rewards cash back! Terrible customer support too
I used the app to book tours only because they give rewards cash back but the app doesn't work. I've never visited any affiliate partner or website to find tours but they told me I had. The affiliate partner they mentioned doesn't even provide information or tours in the country I booked tours in, so the app has a technical fault. Basically it's a roll of the dice if you get rewards cashback on your app bookings. Sometimes the system works but others it won't. I contacted them numerous times to explain the issue is with their app and also asked them to provide evidence if they say I had booked with affiliate but all my emails have been ignored. Even when you only use the app to book tours the system can say you used an affiliate partner some how!?
iOS
Nov 16, 2024
I can’t charge my password on this app
I can't change my password on this app. Not cool.
iOS
Nov 17, 2024
Why does this app seem to stink? Let me count the ways…
1) Why is it when I search for a location it does not save this location for the next time I get in there? Seems like a no brainer to me. 2) Why cannot I access the wishlist from the top of the screen? 3) Why does it insist on making me watch average animation every time I open the app? Why not make it happen once in a while or once a day? It just wastes my time for no good reason. 4) Why can't I lock into a location until I say otherwise? It seems OK otherwise but seems to have the most unfriendly interface ever for a travel app.
iOS
Nov 18, 2024
Waste of time resources and money
Tried to plan a tour of the Taj Mahal. There was no communication from Viator or the tour company about my tour. I had to reach out and sit on hold with both for hours and gotten mixed information. The day of the tour I still had no details and ended up not being anle to take trip at all and fight to get my money.
iOS
Nov 18, 2024
Booking code does not work
If you buy a guided tour from booking you have nowhere to write the code you get in mail. Very poor ux. Gonna requst a refund
Viator: Tours & Attractions - Product Description
Hello, we’re Viator. As the leading marketplace for travel experiences, we believe that making memories is what travel is all about. And with 300,000+ experiences at your fingertips—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—you're guaranteed to make memories that will last a lifetime. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Do more with Viator. SOMETHING FUN FOR EVERYONE Want to learn the art of pasta making in Italy? Or how about a private helicopter tour of the Grand Canyon? Whatever type of adventures or activities you seek, Viator’s got you covered. MANAGE TRIPS ON THE GO Our all-in-one app makes it easy to plan your next trip—near or far—with plenty of vacation inspiration, traveler reviews, and instant booking for nearby attractions. Whether it's local sightseeing, or a day trip to a world famous attraction—you'll do more with Viator. TRAVEL MADE EASY No data or Wi-Fi on your travels? No problem. You can access your bookings and tickets entirely offline on the Viator app. And if you’re on the go, we’ve now added directions and maps so you never feel lost on your way. REVIEWS: BY TRAVELERS LIKE YOU Our vibrant travel community makes sure you can book with confidence every time, with millions of trusted Tripadvisor reviews on over 350,000+ bookable experiences. Viator App features Book and manage your trip on the go: ● Access to our amazing selection of tours and activities before and during your trip ● Easily access tickets offline ● Modify, edit, or cancel your bookings on the go ● Get same-day notifications to your activity with directions to your departure and pick up points ● Free cancellation up to 24 hours in advance Easy trip planning: ● Read millions of reviews from Tripadvisor and our Viator travel communities ● Contact tour guides directly for easy communication ● Create a wishlist of all tours & activities you want to book Flexible payment options: ● Reserve now and pay later ● Pay in installments with Klarna ● Book with Credit Card, PayPal, Apple Pay, or Google Pay Exclusive app only promos: ● Take advantage of in-app messaging offering the latest promos and special offers No matter what type of traveler you are, Viator will help you make memories that will last a lifetime. But don’t just take it from us. Here’s what our travel community says about the Viator app: “So easy & efficient. Even ol’ guys like me can easily maneuver using the Viator app! Awesome!” “Great app. Easy to navigate, lots of options and great info” Rated 4.3/5 on Trustpilot with over 57,000 verified reviews P.S. Having technical issues with the app? Please email mobileappsupport@viator.com Join the Viator App Feedback Team Share your thoughts about the Viator App to make it better for our travel community.
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