69
fair
Viator: Tours & Attractions | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
77%
Android
76 Reports
76 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
23 Reports
23 Reports
User Feedback
23%
iOS
23 Reports
23 Reports
77%
Android
76 Reports
76 Reports
Viator: Tours & Attractions - Latest Quality Issues
iOS
Dec 13, 2024
Cancelled booking last minute
I REPEAT DO NOT USE THIS APP TO BOOK YOUR TRIPS ! this app is not good, they take your money and will email you saying they cancelled your trip. DOESN'T EVEN DESERVE A STAR ! Heartless people and its a SCAM.
Android
Dec 14, 2024
can't reliable product tickets on phone for 2 day multiattraction pass.
Android
Dec 17, 2024
The operator never showed up for the transfer from airport to hotel! Now, I will be aggravated trying to get refunded since everything else has gone wrong so far
iOS
Dec 18, 2024
Bad experiences
I had a reservation for antelope Canyon. The cost was $84. I called the day I was supposed to go because I had troubles with my car at the arches meaning I could not get there till the next day. They said they would not refund my money and I said I don't want refund. I just wanted to be able to go the next day because I would be back on schedule. So I ordered another day. At $84. I spoke to the Indian's spokesman at antelope Canyon in charge and they said they would not charge me for being a day late like [name] said. So I asked [name] to refund me the $84 and they did not and I have sent them many messages. To complicate things further they charged me $105 for the next day. I asked him to 1. reduce 105 to 84 and give me one days of. Refund of $84. They refused to answer my questions and said that the Native Americans would not. allow for a cancellation. This was a terrible extra cost for an no particular reason except for their money grabbing philosophy at work, I would not take a trip with these people. I demand to have my $84 return and the difference between 84 and 105 a refund.
Android
Dec 18, 2024
Total scam!! If you get sick, they do not make a refund or change of dates. I do not recommend using this app and this service at all. It was $60 without being able to attend the event. I DO NOT RECOMMEND.
iOS
Dec 19, 2024
misleading advertising
advertised an “[name]” tour that did not go inside the building she took shelter in, just nearby. the details were obscured. on the day of I showed up on time at the building. turns out the tour started like a mile away. I was out €40. they refused to refund me
Android
Dec 20, 2024
Service wasn't provided and no refund.
Android
Dec 21, 2024
Horrible customer service. I contacted them to let them now an event posting had incorrect information from the guide and asked them to update it but they didnt want to. So now all other customers will have same issue with that booking that i did. I was having good experience with Viator until this issue.
Android
Dec 21, 2024
I don't know what's going on, I've been trying to open the app for a few days and nothing, I have a reservation made and I can't access to see the tickets. I don't like it at all that this happens a few days after having to use it
Viator: Tours & Attractions - Product Description
Hello, we’re Viator. As the leading marketplace for travel experiences, we believe that making memories is what travel is all about. And with 300,000+ experiences at your fingertips—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—you're guaranteed to make memories that will last a lifetime. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Do more with Viator. SOMETHING FUN FOR EVERYONE Want to learn the art of pasta making in Italy? Or how about a private helicopter tour of the Grand Canyon? Whatever type of adventures or activities you seek, Viator’s got you covered. MANAGE TRIPS ON THE GO Our all-in-one app makes it easy to plan your next trip—near or far—with plenty of vacation inspiration, traveler reviews, and instant booking for nearby attractions. Whether it's local sightseeing, or a day trip to a world famous attraction—you'll do more with Viator. TRAVEL MADE EASY No data or Wi-Fi on your travels? No problem. You can access your bookings and tickets entirely offline on the Viator app. And if you’re on the go, we’ve now added directions and maps so you never feel lost on your way. REVIEWS: BY TRAVELERS LIKE YOU Our vibrant travel community makes sure you can book with confidence every time, with millions of trusted Tripadvisor reviews on over 350,000+ bookable experiences. Viator App features Book and manage your trip on the go: ● Access to our amazing selection of tours and activities before and during your trip ● Easily access tickets offline ● Modify, edit, or cancel your bookings on the go ● Get same-day notifications to your activity with directions to your departure and pick up points ● Free cancellation up to 24 hours in advance Easy trip planning: ● Read millions of reviews from Tripadvisor and our Viator travel communities ● Contact tour guides directly for easy communication ● Create a wishlist of all tours & activities you want to book Flexible payment options: ● Reserve now and pay later ● Pay in installments with Klarna ● Book with Credit Card, PayPal, Apple Pay, or Google Pay Exclusive app only promos: ● Take advantage of in-app messaging offering the latest promos and special offers No matter what type of traveler you are, Viator will help you make memories that will last a lifetime. But don’t just take it from us. Here’s what our travel community says about the Viator app: “So easy & efficient. Even ol’ guys like me can easily maneuver using the Viator app! Awesome!” “Great app. Easy to navigate, lots of options and great info” Rated 4.3/5 on Trustpilot with over 57,000 verified reviews P.S. Having technical issues with the app? Please email mobileappsupport@viator.com Join the Viator App Feedback Team Share your thoughts about the Viator App to make it better for our travel community.
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