Quality degradation at Victoria’s Secret  
Users report higher volume of Quality Issues than usual
55
fair

Victoria’s Secret | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-18 Points Past 30 Days
Category: Shopping
Work at Victoria's Secret? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Victoria's Secret? Unlock additional insights
Android unitQ Score
Android User Feedback
84%
Android
109 Reports
iOS unitQ Score
iOS User Feedback
16%
iOS
20 Reports
User Feedback
16%
iOS
20 Reports
84%
Android
109 Reports
Victoria’s Secret - Latest Quality Issues
iOS
Jan 22, 2025
Not user friendly
The app is not user friendly to the point where I don't even want to use the credit card. The delays, lagging, double signing in, timing out issues. It's awful.
iOS
Jan 27, 2025
Always signing out
Annoying, I can't even use passkey and what's the point of having enable faceID if it doesn't even work
iOS
Jan 27, 2025
App doesn’t work
Doesn't let me apply codes and buy items and much less lets me access my account. I'm unable to login :(
Android
Jan 27, 2025
something I had In my bag was taken out at checkout. ughh
iOS
Jan 28, 2025
Problem with signing in
It's been few days now can't sign in to my account I don't know what's happening it's so frustrating. Can't pay my bill or see my orders please someone fix this
Android
Jan 28, 2025
always glitches offers get added until complete checkout and prices and codes always get taken away for certain absurd reason or code do better VS always a drag to shop with you guys
Android
Jan 29, 2025
the online app would NOT recognize my address, which is a well established business. app kept telling me it was problems on their end at check out and were working hard to resolve. no email. no contact. AND NOW I missed the sale saving me LOADS of money a single momma in a small town works hard for! It's NOT ok. I had to delete the items chosen by the SALE as it's no longer on sale as of today!? yet today, my order goes through....after deleting the previous items in my cart! I'm so pissed ...
Android
Jan 29, 2025
You will need two separate apps to pay your VS credit card. It is very frustrating and inconvenient.
Android
Jan 30, 2025
App is horrible it keeps loading loading and takes forever to open, or it just won't open at all
Victoria’s Secret - Product Description
Welcome to the Victoria's Secret App: your go-to destination for discovering new trends, exclusive offers, and the latest and greatest content like Verifyt, Netvirta's new 3D-scanning technology, which helps you find the best bra in just a few clicks. 

And did we mention? It's the easiest place for Cardmembers to manage their account. Simply save your payment method for a streamlined shopping experience, instantly manage your bills, and so much more.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners