Victoria’s Secret | unitQ Score

Worked at first, but when I got a new phone and tried to sign in all it says it's "oops something went wrong. Try again later". I can't view my points, deals, nothing. Worthless app.

keeps glitching

The app is the most unreliable annoying shopping experience I have ever encountered. fix this!

I tried to use my Visa debit card five times, and it was declined each time. There are available funds in my account, and confirmed the transactions were not blocked by my bank.

Community bank of Victoria's Secret is a joke. First, I get a notice that they were dropping my credit by $100 they said that there was a drop in my credit score went in fact, my credit score was increased. I told them to close out my account and send me my final bill. Again, I get another bill with another charge a second time I make my payment. Tell them to close out my account I'm done send me the final bill.. they charge me $41 for making my payment the day after it was due. It is no customer service. It's absolutely ridiculous that this is how customers get treated. You're absolutely better off going into the store and paying cash

It keeps logging me out even after being inside my account, asking for codes to login again. Codes that work but once in there and want to go to my offers, it shows a code is needed to keep going. Which I enter again and same thing over and over, until it locks the account for “too many login attempts”. Yes, I logged in with a password as well and the codes were still needed. Then upon downloading the app again, it shows “Oops, something went wrong. Please try again later” as soon as I type in my email. So my account now is locked and no way to know for how long it will be locked. All this at the moment of paying at the register, with a big line behind me. I had to leave the store without buying anything, thank you very much.

One of the most unsafe and inefficient apps/websites I've ever used before.

I love the Victoria's Secret and the products that the app is very unreliable it glitches when you're trying to check out you're trying to add codes. Sometimes it takes me two days to place an order and sales will be over before I get my order in and I lose out.

I spent thousands at this company most great quality. I received one damaged item and reached out to customer service. I had 3 separate agents just stop responding. One told me she could do an exchange and just stopped responding when I gave her my info. Finally the 4th one after talking back and forth for a literal hour said all he can do is offer a refund if I ship it back. I love the set I just wanted to exchange it for a set that isnt damaged. But no they want me to send it back then get refunded once they receive it and reorder it. It's sold out on the site so I can't reorder it. I don't get how one worker says she can exchange it for me, and the other says that's not an option and I can only get a refund. Like whattttttt.? Then yall system is just terrible. Agents kept telling me their screen is froze and that's why it's taking them so long to respond, then they finally just stop responding altogether. I'm about to start ordering at fashion nova. No way I spend all this money with yall and the one time I have an issue you can't fix it.