72
good
Virgin Active UK | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 30 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
88%
Android
66 Reports
66 Reports
iOS unitQ Score
iOS User Feedback
12%
iOS
9 Reports
9 Reports
User Feedback
12%
iOS
9 Reports
9 Reports
88%
Android
66 Reports
66 Reports
Virgin Active UK - Latest Quality Issues
Android
Feb 12, 2025
I have been having issues with the app. Have reached out multiples times. Unfortunately, nobody has gotten back to me. I am unable to see my tier as the section is blank. I also have not been getting any rewards . Very disappointed.
Android
Feb 12, 2025
This app does not allow me to reset my password and login. There is no "reset password" link being sent to my email.
iOS
Feb 16, 2025
Awful functionality
The previous app worked well but the new app is a massive step backwards. You can add bookings to your calendar but have to do it manually and if you cancel a class it stays in your calendar so it's a total mess. Previously this was seamless. The reward system is extremely buggy. For the past few weeks I get an error every time I select my reward so am missing out. Same thing happened a few months back where they issued codes that didn't work. The entire system is a shambles. I am so frustrated with it, but unfortunately I need to use it every day. It's also just really clunky overall, unattractive, and difficult to use. They need to fix all the issues urgently, it's making me want to join another gym! Please also add being able to view how full the waitlist is BEFORE joining it, as was possible in the old app.
iOS
Feb 21, 2025
Still can’t select reward
As I mentioned below, there is an error in that I can't select a reward. Message says ‘Error selecting benefit' Your previous response was not correct - this has nothing to do with the missing visits problem. I have attended enough times to claim a reward, but when I select the option I want, after a very long pause while the wheel goes round and round, I get the message ‘error selecting benefit' It looks as if the person before me has the same issue. Please don't reply with the usual platitudes and investigate.
iOS
Feb 23, 2025
Still can’t select reward - NOTHING TO DO WITH MISSED VISITS
Developer - do you ever read what people write? THIS ISSUE IS NOTHING TO DO WITH MISSING VISITS. I HAVE THE REQUIRED VISITS AND GET AN APP ERROR WHEN I SELECT A REWARD. As I mentioned below, there is an error in that I can't select a reward. Message says ‘Error selecting benefit' Your previous response was not correct - this has nothing to do with the missing visits problem. I have attended enough times to claim a reward, but when I select the option I want, after a very long pause while the wheel goes round and round, I get the message ‘error selecting benefit' It looks as if the person before me has the same issue. Please don't reply with the usual platitudes and investigate.
iOS
Feb 23, 2025
Why why???
Why have an app that Doesnt work? Why?
iOS
Feb 23, 2025
Sad
My app is not marking the days I go to the club and consequently because of that I can't earn the rewards, I've already tried to talk at the club but they say it needs to be by email and I've already tried by email.
Android
Feb 24, 2025
Virgin Active Lorriane, the machines are always out of order
Android
Feb 28, 2025
I am unable to view my tier
Virgin Active UK - Product Description
Work out your way with the Virgin Active App. Whether you’re an Online+ or Club+ member, you’ll find everything you need to stay active, inspire your fitness and stay connected to the Virgin Active community. Use the Virgin Active App to work out, book classes, manage your membership, organise your visit into club and more! Bring the club home Staying active has never been easier with a library of workouts created by our Activists at your fingertips. Join them for: - On Demand classes - Scheduled workouts - Tailored six-week plans to get you to your goals - Foundation series to help you build basic form - Wellbeing podcasts. What workouts can I find? All your favourite club classes are in our App. Join our Activists as they train your body and mind in: Grid Training Push your limits in a class designed to develop muscle and burn calories. You’ll get your heart pumping and find new inner and outer strength. Yoga Join our Yoga Activists to channel awareness through your body. With our Flow classes, you’ll get your heart rate up as you move with grace between postures. In our Align classes, you’ll hold postures for several breaths and focus on alignment, physical sensations and building strength in your body. In our Calm classes, you’ll enjoy a slower-paced session to help you find peace and release tension. Pilates Work muscles you didn’t even know you had in our Mat and Athletic Pilates classes. Build your strength, increase your heart rate and leave class feeling a few inches taller. Cycle Ride to the beat in our Cycle classes. Party on your pedals with workouts to develop your rhythm, get your groove on and just have a good time. Dance Shake off your day with a Virgin Active Dance class. You’ll learn basic steps and put everything you’ve learned together in choreographed routines that will have you dancing for days. Barre Combine strength and grace in one of our Barre classes, using ballet moves alongside Pilates and yoga principles to tone your lower body. Boxing Step into the ring as you jab, cross and hook your way through your workout. Increase your endurance and your strength while giving your mind a little detox too. We’re more than just workouts We want you to achieve balance in all areas in your life. With a Virgin Active membership, you can use our App to find: - a calm mind with our Happily Ever Active podcast - motivation with our Online Personal Training to help you reach your goals - nutrition that works for you with partnerships via our Virgin Active Shop - challenges for your body with a Home Workout Kit to enhance your workouts. Manage your membership in the palm of your hand With the Virgin Active App, you can also manage your membership wherever you are. Update and change your personal details, book classes, keep track of your activity, connect to Boditrax, view your club timetable and browse our clubs. Join the Virgin Active family today! If you’re not a member of Virgin Active, we’d love you to join our family. Visit https://www.virginactive.co.uk/home/online and join Online+ for £9.99/month or follow the link to explore our Club+ membership options: https://www.virginactive.co.uk/memberships/membership-packages
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