60
fair
Virgin Active UK | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 30 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
82%
Android
72 Reports
72 Reports
iOS unitQ Score
iOS User Feedback
18%
iOS
16 Reports
16 Reports
User Feedback
18%
iOS
16 Reports
16 Reports
82%
Android
72 Reports
72 Reports
Virgin Active UK - Latest Quality Issues
iOS
Dec 13, 2024
Alistair Liddell
This app is terrible. There is no point describing what is wrong with it because everyone has said it before and nothing gets done about it!! All that happens is the developer responds is that improvements have been made!! Can't believe that whoever was responsible for the UX / design / user testing final sign off on the app can't see the glaring issues with this terrible app. The old app wasn't the best or the most dynamic but it worked and was easy to navigate and was clear. Rant over :(
Android
Dec 14, 2024
Why are you blocking screenshots from the voucher code screen?!?!?!
iOS
Dec 14, 2024
New app embarrassingly BAD
The 4.1.1. update has made very little difference. The building blocks to the app are severely and fundamentally flawed, to the point that the phrase “polishing a ****” rings true. I'm so fed up with not being able to clearly and easily see and book classes. Terrible stock images everywhere (I can't bear their faces now). “Rewards” don't work. I'm supposedly a silver member but none of the “silver” “rewards” are unlocked. No one in club knows what to do. Emailing then gets the same standard response if we are trying to fix this, but it's been MONTHS now. Sometimes my classes don't register on the app. What an absolute mess. I've stopped using the app and now just use the website, not ideal at all. No one in club I've spoken to has a positive word to say. If I had the option I'd give this app 0 stars!! It's so very bad, in fact the worst app I've ever used. Desperate for the old app to be reinstated, the new one is ruining my user experience of Virgin Active. 😔
Android
Dec 15, 2024
videos should be able to play offline. why the large smoothie reward got stopped? you also took out pic of my crush ;-)
iOS
Dec 16, 2024
The update is truly awful
The updated app has the worst UX I've ever seen. It's hard to believe it's by a huge company and not an amateur. What was wrong with the old app? You could clearly see what classes you had on immediately, it synced to your calendar, and booking a class was simple. The new app is a clunky nightmare and with the weird pictures of random people smiling everywhere it feels more like an advertisement than a functional app. I already go to this gym, why are you advertising it to me? The app alone is making me despise this whole ‘wellness weapon' initiative. It's just terrible. Please listen to your customers and undo it, go back to the old app before you lose clientele
Android
Dec 16, 2024
No such thing as App Stability improvements. After every update it just gets slower and unresponsive. Sometimes the screen sections don't load.
Android
Dec 17, 2024
Happy with the club always beat and tidy, just disappointed two important machines were removed, standing calf raise and seated rear felt extensions.
iOS
Dec 17, 2024
New app is messy
The new app doesn't prioritise the features you use the most e.g timetable and bookings. The app is very busy and overloaded with features you don't need and it's hard to use. The background with instructors and people also makes it difficult to see the features
Android
Dec 17, 2024
Can't log into my app.. not allowing me to reset password
Virgin Active UK - Product Description
Work out your way with the Virgin Active App. Whether you’re an Online+ or Club+ member, you’ll find everything you need to stay active, inspire your fitness and stay connected to the Virgin Active community. Use the Virgin Active App to work out, book classes, manage your membership, organise your visit into club and more! Bring the club home Staying active has never been easier with a library of workouts created by our Activists at your fingertips. Join them for: - On Demand classes - Scheduled workouts - Tailored six-week plans to get you to your goals - Foundation series to help you build basic form - Wellbeing podcasts. What workouts can I find? All your favourite club classes are in our App. Join our Activists as they train your body and mind in: Grid Training Push your limits in a class designed to develop muscle and burn calories. You’ll get your heart pumping and find new inner and outer strength. Yoga Join our Yoga Activists to channel awareness through your body. With our Flow classes, you’ll get your heart rate up as you move with grace between postures. In our Align classes, you’ll hold postures for several breaths and focus on alignment, physical sensations and building strength in your body. In our Calm classes, you’ll enjoy a slower-paced session to help you find peace and release tension. Pilates Work muscles you didn’t even know you had in our Mat and Athletic Pilates classes. Build your strength, increase your heart rate and leave class feeling a few inches taller. Cycle Ride to the beat in our Cycle classes. Party on your pedals with workouts to develop your rhythm, get your groove on and just have a good time. Dance Shake off your day with a Virgin Active Dance class. You’ll learn basic steps and put everything you’ve learned together in choreographed routines that will have you dancing for days. Barre Combine strength and grace in one of our Barre classes, using ballet moves alongside Pilates and yoga principles to tone your lower body. Boxing Step into the ring as you jab, cross and hook your way through your workout. Increase your endurance and your strength while giving your mind a little detox too. We’re more than just workouts We want you to achieve balance in all areas in your life. With a Virgin Active membership, you can use our App to find: - a calm mind with our Happily Ever Active podcast - motivation with our Online Personal Training to help you reach your goals - nutrition that works for you with partnerships via our Virgin Active Shop - challenges for your body with a Home Workout Kit to enhance your workouts. Manage your membership in the palm of your hand With the Virgin Active App, you can also manage your membership wherever you are. Update and change your personal details, book classes, keep track of your activity, connect to Boditrax, view your club timetable and browse our clubs. Join the Virgin Active family today! If you’re not a member of Virgin Active, we’d love you to join our family. Visit https://www.virginactive.co.uk/home/online and join Online+ for £9.99/month or follow the link to explore our Club+ membership options: https://www.virginactive.co.uk/memberships/membership-packages
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