60
fair
Virgin Active UK | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 30 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
79%
Android
42 Reports
42 Reports
iOS unitQ Score
iOS User Feedback
21%
iOS
11 Reports
11 Reports
User Feedback
21%
iOS
11 Reports
11 Reports
79%
Android
42 Reports
42 Reports
Virgin Active UK - Latest Quality Issues
Android
Mar 14, 2025
the new conditions of 4 times a week should be reduced to 3 times a week max. noone who goes to work daily can manage this
iOS
Mar 16, 2025
Got worse
I want to book classes and courts at my club. Both are much more difficult. I also miss the notification that I have a class booked. I also don't like that it's difficult to see whether booked in on the day. Did I get off wait list? I can't tell. Come on. It's been months with these issues.
iOS
Mar 19, 2025
Switching between clubs function disappeared!
I regularly go to two clubs, one near home and the other near work. Today I was trying to book a class and I can no longer change clubs to book the class through the app. Please resolve ASAP!
iOS
Mar 19, 2025
Awful update/new version of the app
Yet another update developed without any consideration for user experience. Bottom menu no longer has quick access to timetables and booking with twice as many clicks to do the main thing this app is supposed to be used for - booking classes!!! Customised timetables is also gone, which was an extremely useful feature for people who have a routine and specific classes they want to attend rather than scrolling through the entire day of schedule to get to the class they want every single time. Another useless addition - booking confirmation, what's the point of confirming the booking? It only slows down the process robbing people of an opportunity to book certain very popular classes that are fully booked within seconds.
Android
Mar 23, 2025
This app is not great at all. I have been working out for 12 weeks. I had received my reward. The 13th week started it took away my last workout which meant I lost my streak and my reward. Reported it twice. Nothing has changed. The app does not reward what it says.
Android
Mar 23, 2025
This app is absolutely ridiculous. THE TIERS do not reflect on any of my sumsung devices. Samsung Utra 23, s24, s22, Samsung tablet We have logged a I. T. complaint bat virgin. WITH NOT SUPPORT NOR FEEDBACK. We then phone virgin head office, logged another I. T. complaint got a ref no and STILL NO FEEDBACK. We have uninstalled and re installed NUMEROUS Times. Also at Virgin gym itse We are not seeing WHAT TIER we are on. We are not able to see the sponsors for discounted related prices etc....
iOS
Mar 23, 2025
App has regular issues and staff just say sorry the app has an issue and we can’t help you
Last few times I've tried to redeem my reward the app says ‘issue selecting benefit' and then I can't use it. It also sometimes cancels my bookings so I show up and I'm not in the list.
iOS
Mar 24, 2025
Very bad app
At the beginning I had issues with the app, it didn't save the login details. Now since 2 days ago I can't login at all. Now happens again, I can't login in the app.
Android
Mar 27, 2025
the app has taken me back to 1 week streak when I should be on week 26! it is clear on app my visits are all more than or equal to required but it reset me Monday. have emailed virgim and sent numerous requests in app and no one even responds!!!!!!!
Virgin Active UK - Product Description
Work out your way with the Virgin Active App. Whether you’re an Online+ or Club+ member, you’ll find everything you need to stay active, inspire your fitness and stay connected to the Virgin Active community. Use the Virgin Active App to work out, book classes, manage your membership, organise your visit into club and more! Bring the club home Staying active has never been easier with a library of workouts created by our Activists at your fingertips. Join them for: - On Demand classes - Scheduled workouts - Tailored six-week plans to get you to your goals - Foundation series to help you build basic form - Wellbeing podcasts. What workouts can I find? All your favourite club classes are in our App. Join our Activists as they train your body and mind in: Grid Training Push your limits in a class designed to develop muscle and burn calories. You’ll get your heart pumping and find new inner and outer strength. Yoga Join our Yoga Activists to channel awareness through your body. With our Flow classes, you’ll get your heart rate up as you move with grace between postures. In our Align classes, you’ll hold postures for several breaths and focus on alignment, physical sensations and building strength in your body. In our Calm classes, you’ll enjoy a slower-paced session to help you find peace and release tension. Pilates Work muscles you didn’t even know you had in our Mat and Athletic Pilates classes. Build your strength, increase your heart rate and leave class feeling a few inches taller. Cycle Ride to the beat in our Cycle classes. Party on your pedals with workouts to develop your rhythm, get your groove on and just have a good time. Dance Shake off your day with a Virgin Active Dance class. You’ll learn basic steps and put everything you’ve learned together in choreographed routines that will have you dancing for days. Barre Combine strength and grace in one of our Barre classes, using ballet moves alongside Pilates and yoga principles to tone your lower body. Boxing Step into the ring as you jab, cross and hook your way through your workout. Increase your endurance and your strength while giving your mind a little detox too. We’re more than just workouts We want you to achieve balance in all areas in your life. With a Virgin Active membership, you can use our App to find: - a calm mind with our Happily Ever Active podcast - motivation with our Online Personal Training to help you reach your goals - nutrition that works for you with partnerships via our Virgin Active Shop - challenges for your body with a Home Workout Kit to enhance your workouts. Manage your membership in the palm of your hand With the Virgin Active App, you can also manage your membership wherever you are. Update and change your personal details, book classes, keep track of your activity, connect to Boditrax, view your club timetable and browse our clubs. Join the Virgin Active family today! If you’re not a member of Virgin Active, we’d love you to join our family. Visit https://www.virginactive.co.uk/home/online and join Online+ for £9.99/month or follow the link to explore our Club+ membership options: https://www.virginactive.co.uk/memberships/membership-packages
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