25
poor
Virgin Money Credit Card | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
79%
Android
50 Reports
50 Reports
iOS unitQ Score
iOS User Feedback
21%
iOS
13 Reports
13 Reports
User Feedback
21%
iOS
13 Reports
13 Reports
79%
Android
50 Reports
50 Reports
Virgin Money Credit Card - Latest Quality Issues
iOS
Nov 14, 2024
App doesn’t like me :(
Every time I input my card info it rejects it. Am I cursed?
iOS
Nov 15, 2024
Bill amount visibility
In the Virgin Atlantic CC When you clicked ‘pay now' it showed that months balance. Now it only shows minimum amount. You have to go into statements, click on last and find it. You took something great and removed it adding customer friction and frustration. Why?
Android
Nov 15, 2024
Hell to downlload.kept installing the wrong g one from playstore
Android
Nov 15, 2024
Doesn't work 90% of the time.
Android
Nov 16, 2024
Can rarely get into the app. Left on loading screen frequently watching the m circle. I have tried closing completely. Closing all other apps in background. Reinstalling the app, using mobile data and WiFi. The app still struggles to load.
iOS
Nov 16, 2024
Appalling
You ask me to phone back and one of the team will be able to help? Tried that 4 times, customer service is appalling, why would a member of your staff ask for my 3 digit security code? When I'm talking to your customer service all you can hear is other calls between the call centre, I went to the local virgin money to try to get this sorted out as was not impressed with the calls I've made, and they are even more useless, all they can do is phone the call centre I've been phoning, I even mentioned that on one of the occasions I phoned I was asked for 3 digit security code on back of card, and he said maybe they just wanted to make sure it was me, doesn't even know your policy that your staff are not allowed to ask that question As useless as your app will get this card payed up and close this account
Android
Nov 18, 2024
Not working as described it says can now show current account card details can now be shown this don't work for me it's shows nothing other than my credit card details. Yes got some kind of link about updating clicked on it it went to a blank white page with no text on it so after about 1 minute wait I closed the app .when I now open the app it shows other accounts but not the card or any details it's just like it's buffering the credit card part of the app works fine can't screenshot becauthe
Android
Nov 18, 2024
So due to a recent update on the app, it now appears my phone is no longer able to support the app. I'm not amused we're asked to help out and manage our accounts online only for the goalposts to moved yet again. In the current economic climate I am expected to now purchase a newer model of phone just to be able to keep a check on my account. You are not the only credit card app to do this either.
Android
Nov 18, 2024
It never loads when you want or especially need it to, then 90% of the time there is no approval in the app for multi factor so what is even the point. I will be changing provider as I am fed up with how poor this experience has been the past few weeks.
Virgin Money Credit Card - Product Description
Manage your Virgin Money or Virgin Atlantic Credit Card. Our app is the easiest way to stay in control. Check your balance, manage your payments, and master your spending. Do all this and more from your phone. * GREAT FEATURES FOR YOU * Track your balance and transactions in real time - View your latest transactions immediately and keep a check on your balance. Manage your payments - Set up and manage your Direct Debit, make a debit card payment, and make an extra payment. Make transfers - Transfer a balance from another credit card or move money into your bank account. Freeze card - Temporarily freeze your card to stop it being used and unfreeze it at any time. Easily and securely view your PIN - Use the app to view your PIN instantly. In-app chat support - Get instant answers to your credit card queries with 24/7 in-app chat support. Sign in with your face or fingerprint - With Touch ID or Face ID. * EXCLUSIVE TO VIRGIN MONEY SLYCE * Spread payments to suit you - All the flexibility of buy now, pay later – Slyce any spend over £30 into 3, 6, 9 or 12 monthly instalments. See future payments - Keep track of what you owe and view all upcoming payments in the handy Payments View. Get clued up on credit - Level up your financial know-how with a host of in-app tips, videos and guides Boost your credit score - See your Experian credit score and discover how you could boost it with our handy hints and tips. * VIRGIN ATLANTIC CREDIT CARDS * View Flying Club points - View the points you’ve earnt during your last statement period. Before you get started, remember the app is for primary cardholders only. Ready to go? Once you’ve downloaded the app, you’ll just need your card to hand. We’ll walk you through the rest during registration and get you set up. Please remember that at the moment you can only use the app on one device, so choose the one you use the most. Privacy Notice – How Virgin Money holds and uses your information – https://uk.virginmoney.com/virgin/security.jsp
All intellectual property rights, including trademarks and word marks, are the property of respective owners