31
poor

Virgin Money Credit Card | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 30 Days
Category: Finance
Work at Virgin Money? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Virgin Money? Unlock additional insights
Android unitQ Score
Android User Feedback
92%
Android
54 Reports
iOS unitQ Score
iOS User Feedback
8%
iOS
5 Reports
User Feedback
8%
iOS
5 Reports
92%
Android
54 Reports
Virgin Money Credit Card - Latest Quality Issues
Android
Dec 17, 2024
Can't get online on pc or laptop because they scrapped that the app on phone or tablet is awful tried for hours literary just buffing Rubbish app But if you miss a payment its your fault. Its now 2024 and I'm locked out again after numerous attempts it says check online how can you if it won't let you get on line once I get through I'm paying it off and closing it virgin is a nightmare. I can't get on and don't know how much I owe in the meantime they will charge me when I have a late payment.
Android
Dec 17, 2024
Awful. Only opens once in every 10 attempts. Very frustrating and no web alternative when in need
Android
Dec 18, 2024
I have a card but I have never been awarded points since using the card and this is shameful or am I missing something here?
Android
Dec 19, 2024
I thought it was just my phone but seeing others reporting it too. stuck on m loading screen when signing into the app. only way around it is to close and reopen the app repeatedly until it decides to work. it's not the phone, it's not my internet. it's the app. fix it. don't ask me to call either you can see off the reviews what the issue is. you need to fix it. me making a call to say the same thing will not!
Android
Dec 19, 2024
I tried to enter my details, card number and my card validation code repeatedly and the app keeps telling me that it didn't work and can't find my details, but I've entered it all correctly.
Android
Dec 20, 2024
It's *horribly* laid out and confusing. You think the summary is going to actually give you a full summary but no, you click here for this info, click there for that info, elsewhere for that bit of info. It's got to be one of the worst finance apps out there in terms of User Experience. Only giving it a '2' because yes, all the info is there. It's just on 5 or 6 different places not in the mislabelled "Sunmary" section.
Android
Dec 20, 2024
I want the current account aop and I can't find it anywhere
Android
Dec 21, 2024
Used to be a great app. Now has extended buffering on opening, transactions can be slow to be added making it harder to keep track, in app approval has stopped working, so need to approve by text each time, scanning of card for transactions has stopped working. Have tried troubleshooting options, but nothing works. It is clearly not just me haviing these problems. Please fix this app!
Android
Dec 22, 2024
Amazing! Need a debit card, but get a suspicious link to apply for a credit card instead! Trash!
Virgin Money Credit Card - Product Description
Manage your Virgin Money or Virgin Atlantic Credit Card.


Our app is the easiest way to stay in control. Check your balance, manage your payments, and master your spending. Do all this and more from your phone.


* GREAT FEATURES FOR YOU *


Track your balance and transactions in real time
- View your latest transactions immediately and keep a check on your balance.


Manage your payments
- Set up and manage your Direct Debit, make a debit card payment, and make an extra payment.


Make transfers
- Transfer a balance from another credit card or move money into your bank account. 

Freeze card

- Temporarily freeze your card to stop it being used and unfreeze it at any time.

Easily and securely view your PIN
- Use the app to view your PIN instantly. 

In-app chat support
- Get instant answers to your credit card queries with 24/7 in-app chat support. 

Sign in with your face or fingerprint
- With Touch ID or Face ID.

* EXCLUSIVE TO VIRGIN MONEY SLYCE *

Spread payments to suit you

- All the flexibility of buy now, pay later – Slyce any spend over £30 into 3, 6, 9 or 12 monthly instalments.


See future payments
- Keep track of what you owe and view all upcoming payments in the handy Payments View.


Get clued up on credit
- Level up your financial know-how with a host of in-app tips, videos and guides


Boost your credit score
- See your Experian credit score and discover how you could boost it with our handy hints and tips.


* VIRGIN ATLANTIC CREDIT CARDS *



View Flying Club points
- View the points you’ve earnt during your last statement period.


Before you get started, remember the app is for primary cardholders only.


Ready to go? Once you’ve downloaded the app, you’ll just need your card to hand. We’ll walk you through the rest during registration and get you set up. Please remember that at the moment you can only use the app on one device, so choose the one you use the most. 


Privacy Notice – How Virgin Money holds and uses your information – https://uk.virginmoney.com/virgin/security.jsp
Want to improve your unitQ Score by 20% within 30 days?
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