16
poor
Virgin Pulse | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 30 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
78%
Android
57 Reports
57 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
16 Reports
16 Reports
User Feedback
22%
iOS
16 Reports
16 Reports
78%
Android
57 Reports
57 Reports
Virgin Pulse - Latest Quality Issues
Android
Dec 20, 2024
App frequently loses sync with other health apps, causing loss of record for steps for unknown amount of time. Truly cannot do the one thing it is supposed to do...
Android
Dec 21, 2024
Can't even see gift cards anymore
Android
Dec 21, 2024
12.18.2004: after it changed to Personify, I can't log in. I had reset my password a few times, talked to a rep on the phone, it still doesn't work. Useless again, just like a few years back... 5.26.2021: After updates, cannot login at all. Useless
Android
Dec 21, 2024
Since updating to Personify Health earlier in December I have been unable to connect sleep tracking using my Garmin instinct watch. The heart rate monitor is working on the watch and the app is connected to the watch app. Both devices restarted. Still no sleep tracking. Please can you look into this. Update 12/20/25 spent more than an hour waiting on live chat and managed to move from spot 6 to spot 5 in the queue. Was unable to wait any longer!
Android
Dec 22, 2024
Ever since the change over I haven't been able to redeem my rewards for gift cards. The only option is their store that has nothing interesting at a reasonable price.
Android
Dec 22, 2024
Unable to access the gift card selection page to redeem points since the most recent update. Earning points for a gift card was the one thing that kept me motivated beyond earning the minimum points for the insurance discount required by my company.
Android
Dec 22, 2024
App is not combining my steps and workouts so that I get full credit recorded. I also don't like not being able to see just those line items that I'm focusing on. I also want to see my progress for the week or month. You took that away when you moved from virgin pulse. You are really klunky now. Frustrating.
Android
Dec 22, 2024
App is clunky and the rewards options never load. Trash.
Android
Dec 22, 2024
I keep getting notifications that my rewards will be lost if they aren't used before the end of the year, however the app will not allow me to redeem my rewards. It's broken.
Virgin Pulse - Product Description
Congratulations! You’ve taken the first step on the path toward becoming a healthier, happier you. Download this secure app to gain access to the tips and tools you need to improve your health today. Welcome Home o Start by setting and tracking goals that matter most to you You got this! o Build new healthy habits into your daily routine Just for you o Expand your mind and move your body with fresh daily tips Action anytime o Access experts on meditation, exercise, wellness and more – when and where you need it Let the journey to a healthier, happier you begin. It’s going to be epic. Virgin Pulse integrates with the Apple Health app. This lets you share your iPhone steps, Apple Watch steps, and exercise and energy data with Virgin Pulse. We use this data to help you track your activity and be on the path to a healthier you. Virgin Pulse supports iOS 14.0 and higher.
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