poor

Vivint | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-1 Point Past 30 Days

Category: Lifestyle

Work at Vivint? Unlock additional insights

30-Day Trend

Poor

Fair

Good

Epic

Work at Vivint? Unlock additional insights

Android unitQ Score

Android User Feedback

50%

Android
121 Reports

iOS unitQ Score

iOS User Feedback

50%

iOS
119 Reports

User Feedback

50%

iOS
119 Reports

50%

Android
121 Reports

Vivint - Latest Quality Issues

Android

Dec 21, 2024

I use to love the app but now when I try to look at live footage on my phone it just be spinning. How can I get that fixed

Android

Dec 21, 2024

I switched from ADT to Vivint and have regretted it ever since. This is faulty equipment and I have had one issue after another. Do not purchase. The app is not user friendly either.

Android

Dec 22, 2024

Always crashing when viewing cameras live. The entire app crashes and have to restart your phone to be able to open the app again.

Android

Dec 22, 2024

This app doesn't connect to my thermostat anymore, the sensors say that doors are open but they are not open...just not functional. I've updated app, logged out and back in and same thing. Tech support only helps when you pay for them to come out....not that I already pay them enough.

Android

Dec 22, 2024

This is the worst company! They lied about pricing and installed equipment that was NOT asked for. Then, when we asked to have it removed, they agreed but NEVER came back to do it. Canceled the service now I am stuck with useless equipment hanging on my walls inside and out. I can not view the cameras or use the doorbell that has been left attached. Absolutely USELESS! It's been 6 months still waiting....

Android

Dec 22, 2024

This app is FULL OF BUGS and it's finally time for me to speak up. Every morning, I have to play around with this app to get it to work. It won't respond to me disarming or using the thermostat. It's so annoying esp because I paid A LOT of money for my system only to not be able to remotely control it. I constantly have to close the app, clear out my phone's memory, restart my phone multiple times only to have that not work. And yes, I keep my app updated. 🙄 Please fix these bugs ASAP!

Android

Dec 22, 2024

Goes offline and need power cycle way too often

Android

Dec 22, 2024

Because it keep going out it hard going back into app or lock the door

Android

Dec 22, 2024

No longer getting notifications from doorbell, and I get double notifications from the driveway and they are always 5-10 min late. Also no longer have the holiday themed doorbell. Overall since Novemeber this security system has just been failing

Vivint - Product Description

The Vivint app brings home to the palm of your hand. Whether you’re on the go or at home, controlling your smart security system has never felt so easy. The Vivint app allows you to:

Arm or disarm your security system
Control your whole system anytime, anywhere with the touch of a button. Including arming and disarming your system and setting up custom actions to automate your smart home.

View live camera feeds and recordings
Keep your home safer with cameras and security that work together. Check on what's happening around your home day and night, and rewatch important events with 30-day DVR recording and Smart Clips.

Receive alerts and notifications
Know if one of your cameras has deterred a lurker, your garage door was left open, a package has been delivered, and so much more.

Answer your doorbell
See and speak with visitors through your doorbell from anywhere with 2-way talk and clear 180x180 HD video.

Control lights
Create custom schedules for your lights and easily turn them on and off from anywhere.

Lock and unlock doors
Know your home is secure by checking the status of your smart locks and easily lock or unlock your doors with a swipe.

Open and Close your garage door
Check to see if the garage door is open through the status indicator on the app and be alerted right away if you happen to leave it open.
Note: Vivint Smart Home System and service subscription required. Call 877.788.2697 for information on a new System.
Note: If you’re looking for the app that supports the Vivint Go!Control Panel, search and download the “Vivint Classic” app.

Want to improve your unitQ Score by 20% within 30 days?

All intellectual property rights, including trademarks and word marks, are the property of respective owners