16
poor
Vivint | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 30 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
44%
Android
127 Reports
127 Reports
iOS unitQ Score
iOS User Feedback
56%
iOS
160 Reports
160 Reports
User Feedback
56%
iOS
160 Reports
160 Reports
44%
Android
127 Reports
127 Reports
Vivint - Latest Quality Issues
Android
Feb 28, 2025
The app worked for a period of time, but then suddenly it kinda just hit the bucket. I've tried making sure my app is updated, used it on 150 down 50 up wifi, 5G data, clearing the app data. Odds are it won't notify me if someone is in my driveway, it does about half the time (I only care about the vehicles) but the other half the app won't notify me nor will it even load up. Not sure if vivint just has server issues all the time or what but the cameras are pretty nice when your able to get in.
Android
Feb 28, 2025
Worse app! Always having to re download it!
Android
Feb 28, 2025
My app is telling me that it is arm away so I try to disarm it but it won't and I open the door at my panel says disarm so something is not communicating between panel and app. Needs to be fixed
Android
Feb 28, 2025
Cool features, but they are very unreliable.
Android
Mar 1, 2025
The app WAS working and now it is just a piece of junk. I can't see any of my camera feed ever.
Android
Mar 1, 2025
When are we going to get a themed icon? App works well, I don't appreciate the notifications about deals on buying things, I should only be getting info about my home security.
Android
Mar 1, 2025
Cameras never work n neither does playback on indoor cameras
Android
Mar 1, 2025
Worst company in which they lie to you about how much everything is. I was informed on December 3 payments a total of $641, and then today, they are saying it is over $840 that is owed. On top of that, their app keeps saying pop ups need to be on which they are, and none of my devices can bring up any of their bills. Their automated system can't even answer a simple question when their email sends me to that system in the first place.
Android
Mar 2, 2025
Support is always helpful, but the app is horrible. We go through the same troubleshooting steps to only have the same issues with DVR playback, and it's just frustrating, to say the least. I wish someone could really understand what your customers are experiencing with the app and not provide he same generic troubleshooting script for the same issue over and over again.
Vivint - Product Description
The Vivint app brings home to the palm of your hand. Whether you’re on the go or at home, controlling your smart security system has never felt so easy. The Vivint app allows you to: Arm or disarm your security system Control your whole system anytime, anywhere with the touch of a button. Including arming and disarming your system and setting up custom actions to automate your smart home. View live camera feeds and recordings Keep your home safer with cameras and security that work together. Check on what's happening around your home day and night, and rewatch important events with 30-day DVR recording and Smart Clips. Receive alerts and notifications Know if one of your cameras has deterred a lurker, your garage door was left open, a package has been delivered, and so much more. Answer your doorbell See and speak with visitors through your doorbell from anywhere with 2-way talk and clear 180x180 HD video. Control lights Create custom schedules for your lights and easily turn them on and off from anywhere. Lock and unlock doors Know your home is secure by checking the status of your smart locks and easily lock or unlock your doors with a swipe. Open and Close your garage door Check to see if the garage door is open through the status indicator on the app and be alerted right away if you happen to leave it open. Note: Vivint Smart Home System and service subscription required. Call 877.788.2697 for information on a new System. Note: If you’re looking for the app that supports the Vivint Go!Control Panel, search and download the “Vivint Classic” app.
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