19
poor
Vivint | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 7 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
51%
Android
139 Reports
139 Reports
iOS unitQ Score
iOS User Feedback
49%
iOS
134 Reports
134 Reports
User Feedback
49%
iOS
134 Reports
134 Reports
51%
Android
139 Reports
139 Reports
Vivint - Latest Quality Issues
iOS
Nov 16, 2024
Horrible
Since the app update my customer actions no longer work. My lights no longer automatically turn off or on with a schedule anymore. I have deleted and redownloaded the app and now it won't let me set any custom actions. Keeps saying error.
Android
Nov 17, 2024
Works horribly with Droid app. Camera freezes or just circles. By the time you go out and back in the person object or whatever is gone.
Android
Nov 18, 2024
Not happy with any of the products, to be honest. Should've just got the ring.
Android
Nov 19, 2024
This company sucks. Cameras don't work. Company doesn't fix the problem for the 24 hours recording. Don't use this company
Android
Nov 19, 2024
I am troubleshooting this app/system for the 314th time in a month and just happened to scroll down to look to see if others were having issues and wow!!! Same exact issues here. If only the system/app would work for longer than 1 day. The amount of time I spend troubleshooting is very frustrating to say the least! I can't rewind any of my cameras and when I do try to click on a live shot, I get the "try again" message most of the time.
Android
Nov 19, 2024
The app doesn't respond. Says the door are unlocked and they're locked. Have to keep reseting the module
Android
Nov 19, 2024
It's not letting me know when someone is knocking on the door
Android
Nov 19, 2024
To whom it may concern. Please do not do business with this company. I been having on going issues with my cameras and panels. The app always crash. Yet their technical support claims there's nothing wrong. I have asked for a supervisor and they have refused to let me speak to a supervisor. I have had the worst experience with this company. I will definitely go back to ADT
Android
Nov 20, 2024
App freezes constantly
Vivint - Product Description
The Vivint app brings home to the palm of your hand. Whether you’re on the go or at home, controlling your smart security system has never felt so easy. The Vivint app allows you to: Arm or disarm your security system Control your whole system anytime, anywhere with the touch of a button. Including arming and disarming your system and setting up custom actions to automate your smart home. View live camera feeds and recordings Keep your home safer with cameras and security that work together. Check on what's happening around your home day and night, and rewatch important events with 30-day DVR recording and Smart Clips. Receive alerts and notifications Know if one of your cameras has deterred a lurker, your garage door was left open, a package has been delivered, and so much more. Answer your doorbell See and speak with visitors through your doorbell from anywhere with 2-way talk and clear 180x180 HD video. Control lights Create custom schedules for your lights and easily turn them on and off from anywhere. Lock and unlock doors Know your home is secure by checking the status of your smart locks and easily lock or unlock your doors with a swipe. Open and Close your garage door Check to see if the garage door is open through the status indicator on the app and be alerted right away if you happen to leave it open. Note: Vivint Smart Home System and service subscription required. Call 877.788.2697 for information on a new System. Note: If you’re looking for the app that supports the Vivint Go!Control Panel, search and download the “Vivint Classic” app.
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