fair

VIZIO Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-6 Points Past 30 Days

Category: Entertainment

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

42%

Android
200 Reports

iOS unitQ Score

iOS User Feedback

58%

iOS
278 Reports

User Feedback

58%

iOS
278 Reports

42%

Android
200 Reports

VIZIO Mobile - Latest Quality Issues

iOS

Feb 24, 2025

Terrible decision to buy this tv

You're limited what about having the new stations like WBOC or coastal TV you don't give me anything for my area code how many times you must think about other people everybody don't like crime or criminals or horror TV do you have an idea what comedy terrible the amount of commercials they were always shoving it down my throat. If I have a health problem, my doctor knows about it. I don't have to ask him. I saw a commercial for a condition I don't even have. Do I need this medication

iOS

Feb 24, 2025

A little wonky still good

The app is pretty decent, the remote however is a little wonky to use and will skip over icons if you're pressing the over button to fast. It's still good for what it is.

iOS

Feb 25, 2025

Terrible app

Every single time I use this app it says that the tv is “unreachable”. My phone and tv are both on the same and still this app hardly ever works. Completely useless!!!!!!

iOS

Feb 25, 2025

Doesn’t work with my TV

I have a Vizio smart TV that was purchased somewhere between 2019 and 2021 and the app doesn't recognize it's existence. This is annoying because I've got a different phone with a version of the app from two years ago and it recognizes it very annoyed two stars

iOS

Feb 26, 2025

Good when it works

When the app isn't having issues it is great, smooth, easy searching. However on multiple occasions now I am welcome at random with a message that says “Permissions needed” it needs local network permission, which it has. The only way I have found to remedy this issue is by uninstalling the app and reinstalling it. EDIT: Score lowered, their AI support and subsequently live support is fairly pointless, can't read description on the issue and continue to think I have a different issue.

iOS

Feb 27, 2025

Issues with enable “local network”

Randomly we are unable to use the app remote, we get a please enable “local network” in order to use the app remote. No solutions to fix this aside from uninstalling and installing the app again, but this only works temporarily. Not sure what the issue is, but it is very inconvenient..

iOS

Feb 27, 2025

Glitchy

I thought it would be cool to use my phone as a remote but I can't depend on it. It's very glitchy. Sometimes I can use it without problems, other than lagging, but other times it won't connect. I have tried plugging the TV into different outlets and turning my WiFi off and on. I would have expected a company like Vizio to have the bugs worked out.

iOS

Feb 27, 2025

Has always annoyed me, smh. Got worse.

It kept saying “ lost connection “ when my phone and tv were on the same wifi, working, yet it was hard for me to press functions and now it got worse and is more constant. Used to be okay, could've been good.

iOS

Feb 28, 2025

For Vizio to truly be a better TV than a Roku tv, this app needs to be fixed

Bought 2 VIZIO TVS to replace Roku TVs I had which were almost to the end of their lifespan. While the Vizio TV is great, this app is not which makes me regret not getting another ROKU tv. This app is a COMPLETE nightmare. If the TV is off, the Vizio app remote won't be able to turn it on. You will have to find the actual remote to turn it on, and then be able to use the app remote. The Roku TV app remote can turn the tv on when it's off, because the Roku tvs stay connected to wifi, unlike the VIZIO TVs. My biggest complaint about this remote app is that the keyboard feature is basically useless. The entire reason I wanted this app was to be able to type on the keyboard the SAME way I did on my Roku tv all which was seamless and worked perfectly. Various tv apps don't even recognize when your using it. Or it accidentally exits you out of the app. The keyboard should be the ONLY thing on this app that works 100%, it should be the only thing within the app that matters. ALSO, if your in the Hulu app and try to rewind with the app remote it hardly works and makes your iPhone repeatedly vibrate and only rewinds in like 5 second increments.

VIZIO Mobile - Product Description

Your TV. Your Way. VIZIO Mobile lets you search, browse, and launch entertainment directly to your TV, plus so much more!

With VIZIO Mobile, you can:

• Control your TV from the palm of your hand, without searching for the remote

• Search for your entertainment in seconds using your VIZIO Mobile keyboard or just your voice

• Launch shows, movies and more on your VIZIO TV directly from VIZIO Mobile

• Save money by quickly finding which apps stream your next movie or show for free

Your phone or tablet must be connected to the same wireless network as your VIZIO devices to use certain features of the mobile app. Select features of VIZIO Mobile require a free VIZIO Account.

Features:

1. Effortless Discovery: VIZIO Mobile brings together entertainment from multiple apps into one simple experience.

2. Launch Your Favorite Apps on Your TV: Forget the remote, VIZIO Mobile does it all.

3. Your Control Center: Power on/off devices, play/pause content, adjust volume and more.

4. Easy Typing: Email and password completion is easier than ever thanks to VIZIO Mobile’s keyboard.

5. Advanced Settings Made Easy: Adjust aspect ratio, select input, calibrate picture and more.

6. Go Behind the Scenes: Check out show ratings, synopsis, cast, crew, clips and more.

VIZIO Crave Speakers cannot output audio from TVs/displays or be connected as an additional channel to an existing sound bar or sound system. Additional supported SmartCast or Chromecast-enabled audio products are required (not included) for Multi-Room feature. Streaming different songs to different speakers at the same time is not supported when using a single app running on a single mobile device. To stream a different song to different speakers at the same time, you’ll need to stream from a different app or a separate mobile device.

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The applications and content pictured herein or described on this page may only be available in certain countries and languages, may require additional fees or subscription charges, and may be subject to future updates, modifications, interruption and/or discontinuation of service without notice. VIZIO has no control over third party applications or content and assumes no responsibility for the availability or interruption of such applications or content. Additional third-party terms, conditions and restrictions apply. High-speed/broadband Internet service and access equipment are required and are not provided by VIZIO. Not all Google Cast-enabled apps are integrated with VIZIO SmartCast and may require additional steps to cast.

For help, please visit our Customer Help Center: support.vizio.com

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