47
poor
Voi | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
11 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
62%
Android
36 Reports
36 Reports
iOS unitQ Score
iOS User Feedback
38%
iOS
22 Reports
22 Reports
User Feedback
38%
iOS
22 Reports
22 Reports
62%
Android
36 Reports
36 Reports
Voi - Latest Quality Issues
iOS
Feb 28, 2025
Victoria
I skirted voi for 8 minutes, in the app it says I only have to pay 21 kr, but you have deducted 50 kr and on the receipt it also says I only have to pay 21 kr
iOS
Mar 2, 2025
Less minutes in the “day pass”
The “day pass” used to be 120 mins, now it's 60 mins only. This is not enough to get around in 24 hours if you're making a few trips, and it's meant to be a “day pass” because it's to use in 24 hours! It's more expensive than using a bus, if you can't find a parking spot it just keeps charging you minutes, if the battery dies half way it stills tells you to find a parking spot whilst charging you minutes!!
iOS
Mar 2, 2025
No useful day packages or group rides, can only use apple pay, full of bugs
pro: Once you manage to get things working and find a scooter that is good, you get a decent deal. If you can get accustomed to ending your trip between destinations, it's not bad. con: I downloaded the app hoping there would be a package where Incould get a scooter for a day, but it seems that this is not possible. You can get day packages where you get a number of minutes, but you still have to start and end your trip between each. Not a good deal. There are also no group rides. To add to the pile, the app only functions when I use apple pay. The keyboard won't show when I choose debitnor credit card The app has bugs for days, and you have a hard time knowing what is happening. You might hop onto a scooter with a "full battery" only to see yourself with a dead one after 5 minutes of riding.
iOS
Mar 2, 2025
2 seconds counts as a minute - deduction!!
Every time I use the Voi Pass and drive for 4 minutes and 3 seconds, for example, it doesn't count 4 minutes or give me the difference, but always calculates 5 minutes. Should I lose the whole minute every time because of 2 or 3 seconds of delay???? Outrageous. It can be solved just like with BOLT! THEY ONLY CALCULATE WHAT YOU DRIVE
iOS
Mar 3, 2025
Disappointing application...
Frankly, you have a big UX problem. Your features are strangely designed. You can unlock a scooter from home (by mistake) but you can't return it. You can't change the currency: I find myself stuck in CHF even though I'm in France. Some processes need to be reviewed. I didn't have any problems like this with your competitors.
Android
Mar 4, 2025
Map does not update, my current location is not activated. My friends also have this problem. Support is poor, only standard answers like "Update the app" or "Turn on your mobile data".
iOS
Mar 8, 2025
Terrible customer service
Bought a day pass to take a Voi that was listed as available in the map. But when scanning it the app said the bike was reserved (even though it still showed as available after). So I contacted support and was hoping for a simple "we'll look into it and here's a refund". Which, apparently, was too much to expect
iOS
Mar 10, 2025
Unusable
The app won't navigate to anywhere. Too many no go areas. Better off walking
iOS
Mar 10, 2025
Overpriced and unsafe
Massively overpriced - over £4 for under a 10 minute journey. The bikes feel unsafe with no proper suspension to match the speeds of the vehicles.
Voi - Product Description
Rent an e-scooter with a simple tap on your phone, and get to anywhere in the city within minutes. Voi provides a new level of mobility to urban dwellers who want to move around freely and conveniently without compromising the environment. So swap the metro, bus or car for an electric Voi scooter and zip around the city in style, while leaving no carbon footprint. The perfect way to explore a new city, or simply experience your own hometown from a different perspective. Get the free app, create an account, and get rolling! HOW IT WORKS: 1. Open the app to find a nearby Voi scooter. 2. Unlock it by scanning the QR code on the handlebar. 3. Enjoy the ride and get to your destination in no time. 4. Park the scooter, and end your ride in the app. PRICING AND PASSES Pay per ride or get a Voi Pass and enjoy 45-minute rides for either 24 hours, 30 days or even longer. Exact prices vary between cities and may be subject to change. See current prices in your area by signing in to the Voi app. ROAD SAFETY BEGINS WITH YOU Be sure to know the rules of the road before getting on a scooter. Stay off pavements and stick to the bike lanes or close to the side curb. Never ride under the influence of drugs or alcohol, and always wear a helmet to keep your head safe. Oh, and no twin-riding – one person at a time per scooter. Go to RideLikeVoila.com to learn more about safe riding and earn free rides! AROUND THE CORNER, ACROSS THE CONTINENT Voi offers green, quick and convenient rides in more than 50 cities around Europe. Go to voi.com/locations to see if Voi is currently available in your city.
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