38
poor
Voi | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
72%
Android
43 Reports
43 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
17 Reports
17 Reports
User Feedback
28%
iOS
17 Reports
17 Reports
72%
Android
43 Reports
43 Reports
Voi - Latest Quality Issues
iOS
Dec 16, 2024
Worst app ever
I buy passes to ride but they don't work if you buy them and at the end you have to make an extra payment that is not mentioned
iOS
Dec 16, 2024
(Almost) best escooter..
I have compared all escooters with each other so far, and I think this one is the best of all. You ask yourself: "then why only 3 stars?" Easy; I am still missing a few options that other providers offer. Now the advantages over other scooters: -Same moderate acceleration (with other providers the scooter accelerates, and then brakes again, and that continuously.) -a switch for the turn signal, instead of a button, so you can feel with your thumb whether the switch is in the middle position = the turn signal is off), and in the new update the scooter even makes flashing noises. -cheapest prices, but the best performance!! In addition, Voi has this time subscription, which is much better than this "for every trip up to 20min you pay 1.25€" which is a stupid subscription system. Luckily, Voi doesn't just have this as a subscription system. Now to the negative: -Since the new update, the free reservation no longer works. I would also like to be able to reserve a scooter longer, possibly with a subscription. -For whatever reason, you can't book credit in the app with Voi. So you always have a bank debit for every small booking... If these 2 things are improved, there is another star for each defect.
iOS
Dec 17, 2024
Slow start
The app is unreasonably slow at first. It takes approx. 10 minutes before you get available scooter and parking spaces.
iOS
Dec 18, 2024
Adjusting age
Dear team, I have recently activated content restrictions on my phone. These relate in particular to "18+ content". Since your app is also only activated for this age, I can no longer use it, even though it is unproblematic content. I ask you to adapt it so that I can continue to use the app.
Android
Dec 18, 2024
The worst customer service I have ever experienced. The scooter malfunctioned and the support did not want to reimburse me even though I spent an hour of engaging with their complaint system. Super frustrating. It's a small amount but the malfunction caused me a lot of trouble. I should at least got my money back.
Android
Dec 19, 2024
I can't even create account says just try again later
Android
Dec 20, 2024
I can't pay with PayPal
Android
Dec 21, 2024
Broken verification system. Use Lime instead
Android
Dec 22, 2024
Good when it works but scooters are very poorly maintained in Oxford
Voi - Product Description
Rent an e-scooter with a simple tap on your phone, and get to anywhere in the city within minutes. Voi provides a new level of mobility to urban dwellers who want to move around freely and conveniently without compromising the environment. So swap the metro, bus or car for an electric Voi scooter and zip around the city in style, while leaving no carbon footprint. The perfect way to explore a new city, or simply experience your own hometown from a different perspective. Get the free app, create an account, and get rolling! HOW IT WORKS: 1. Open the app to find a nearby Voi scooter. 2. Unlock it by scanning the QR code on the handlebar. 3. Enjoy the ride and get to your destination in no time. 4. Park the scooter, and end your ride in the app. PRICING AND PASSES Pay per ride or get a Voi Pass and enjoy 45-minute rides for either 24 hours, 30 days or even longer. Exact prices vary between cities and may be subject to change. See current prices in your area by signing in to the Voi app. ROAD SAFETY BEGINS WITH YOU Be sure to know the rules of the road before getting on a scooter. Stay off pavements and stick to the bike lanes or close to the side curb. Never ride under the influence of drugs or alcohol, and always wear a helmet to keep your head safe. Oh, and no twin-riding – one person at a time per scooter. Go to RideLikeVoila.com to learn more about safe riding and earn free rides! AROUND THE CORNER, ACROSS THE CONTINENT Voi offers green, quick and convenient rides in more than 50 cities around Europe. Go to voi.com/locations to see if Voi is currently available in your city.
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