36
poor
Volaris | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
58%
Android
149 Reports
149 Reports
iOS unitQ Score
iOS User Feedback
42%
iOS
106 Reports
106 Reports
User Feedback
42%
iOS
106 Reports
106 Reports
58%
Android
149 Reports
149 Reports
Volaris - Latest Quality Issues
iOS
Dec 20, 2024
Required updates
The app previously worked very well and I've never had any problems these past seven years as I travel with the airline often. However, since they made this update of having to scan the passport by force, it has become more difficult to do the check-in process. I'm not the only one who has had this complaint. Then, the worst thing is that if you don't pay the DNI tax as a foreigner, it doesn't let you check-in. And even if you pay for it through customer service, even their own agents can't modify the change and you're forced to check in in person. I recommend that they give the option to enter the data manually and that also during the check-in process it is easier in terms of being able to make these modifications without causing much headache.
iOS
Dec 20, 2024
Pure technical problems
The worst app on my phone. Pure technical problems. It doesn't work.
Android
Dec 20, 2024
They are a scam. They take advantage of people by not giving clear information regarding change processes. They are practically unaware of the payments made for a previous flight and want to charge you the same for a rescheduling.
iOS
Dec 21, 2024
Save yourself the stress.
I would not recommend this airline to anyone. What seemed like an affordable ticket turned out to be incredibly expensive due to an absurd number of hidden fees. They charge for everything—seat selection, carry-on bags, checked bags, even basic services like printing a boarding pass at the airport! The lack of transparency is shocking. By the time I added up all the “extras,” I could have flown with a full-service airline for the same price—or less—and avoided the hassle. On top of that, the service was poor, and it felt like the airline was more focused on nickel-and-diming passengers than providing a decent travel experience. Save yourself the stress and avoid this airline. The cheap price isn't worth the frustration or the surprise charges.
Android
Dec 21, 2024
A bit complicated
Android
Dec 22, 2024
The worst thing was that I was scammed! I never travel with them again!!!
Android
Dec 22, 2024
Since yesterday I can't access the app, is there a problem?
Android
Dec 22, 2024
I've had bad experiences, I was charged $400 for a suitcase. But for Uruapan only Volaris flies. There is no choice.
Android
Dec 22, 2024
You always get the message that you are not available
Volaris - Product Description
Faster checkout: now, you can create profiles to save all your personal info. That way, you can complete your purchases in a jiffy. Check-in: when it’s time to check-in have your boarding pass at hand. My trips: find all the details you need to know about your upcoming flights. Check your itinerary, flight status, boarding gate, seats, and more. Customize your booking: add services such as checked or carry-on bags, seats, the inflight menu, or combos, even if you are already at the airport and minutes away from boarding the plane. Get help instantly: link directly to our chatbot in WhatsApp and Facebook Messenger to receive immediate assistance. Find inspiration: read about our destinations and pick a place for your next great adventure. Download the new version of our app today and take off with us.
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