35
poor
Volaris | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
46%
Android
83 Reports
83 Reports
iOS unitQ Score
iOS User Feedback
54%
iOS
99 Reports
99 Reports
User Feedback
54%
iOS
99 Reports
99 Reports
46%
Android
83 Reports
83 Reports
Volaris - Latest Quality Issues
iOS
Jan 26, 2025
Horrible check in process
Why do they have an app to check in if it's not going to work? And then… it's impossible to talk to someone.
iOS
Jan 27, 2025
Be careful!
Very bad Service. I wouldn't recommend Volaris!! Scamming people. Bad programmed App! Never again
iOS
Jan 27, 2025
Scam
Pure rip-off: If you accidentally click the wrong option, there's no way to undo it – instead, you're forced to pay the full amount. Pure rip-off: If you accidentally click the wrong option, there's no way to undo it – instead, you're forced to pay the full amount.
Android
Jan 28, 2025
Don't let me register
Android
Jan 28, 2025
App doesn't let you manually enter passport number, I did the scan feature but it doesn't scan correctly. When I try to check in on the website it says to download the app but the app is trash. Atleast allow to manually enter passport info
Android
Jan 28, 2025
I do not recommend it at all, I made my reservation and I couldn't fly, I tried to cancel it and they told me it wasn't possible because I had to have called before, but they never gave me a cancellation number and my flight was missed, the ladies at reception couldn't help me anything, they didn't help me until 3:30, 1 hour before my flight and my money was lost, $1,680 pesos thrown in the trash, they say 0 pesos for change and at the airport they charge you 3,000 if you change it. Disgusting airline.
Android
Jan 28, 2025
It doesn't load the prices, it tells me that flights are sold out
Android
Jan 29, 2025
App does not work! You have to check in online. Otherwise you have to pay extra. The problem, online-check-in is just possible with the App and not in the browser. The app unfortunately does not work. (tested on different Android devices) Great airline. Extra charging for Check in... And 55 dollar for carry on. So scammy.
Android
Jan 29, 2025
Very bad application, from one moment to the next it stopped working, it doesn't let me do anything, I've already uninstalled and reinstalled it many times and it still doesn't work and it doesn't let me check in only from the app
Volaris - Product Description
Faster checkout: now, you can create profiles to save all your personal info. That way, you can complete your purchases in a jiffy. Check-in: when it’s time to check-in have your boarding pass at hand. My trips: find all the details you need to know about your upcoming flights. Check your itinerary, flight status, boarding gate, seats, and more. Customize your booking: add services such as checked or carry-on bags, seats, the inflight menu, or combos, even if you are already at the airport and minutes away from boarding the plane. Get help instantly: link directly to our chatbot in WhatsApp and Facebook Messenger to receive immediate assistance. Find inspiration: read about our destinations and pick a place for your next great adventure. Download the new version of our app today and take off with us.
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