37
poor

Volotea | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
19 Points Past 30 Days
Category: Travel
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Android unitQ Score
Android User Feedback
65%
Android
51 Reports
iOS unitQ Score
iOS User Feedback
35%
iOS
28 Reports
User Feedback
35%
iOS
28 Reports
65%
Android
51 Reports
Volotea - Latest Quality Issues
Android
Dec 18, 2024
Very difficult
Android
Dec 19, 2024
horrible. A slow, invasive app and is not even able to send a notification for a canceled flight
iOS
Dec 19, 2024
disappointing
Last week I took a flight and they charged me and many more people 65 euros to put a backpack which was within the measurements. Volotea's wife threatened to talk to the pilot not to let him enter the plane, which ended up making an elderly woman cry who was going to visit her grandson. The behavior of the staff in question[address] THERE IS NO WAY TO MAKE A COMPLAINT or for them to take a call. I'll try never to repeat
iOS
Dec 19, 2024
Difficulty of access
Unable to enter the names of the passengers
Android
Dec 20, 2024
The app is still as slow as ever and has too many bugs! It is impossible to use it smoothly.
iOS
Dec 20, 2024
64€ for 1 suitcase 10kg
30€ displayed but once selected this option, Volotea imposes the passage in priority in addition (i.e. 64€) without the possibility of taking only a 10kg suitcase: a nice demonstration of fishing = scam... Very disappointing, what a lack of respect 👏🏻👏🏻 towards his customers
Android
Dec 21, 2024
Difficulty with coding, didn't take into account the 7-day free trial,
Android
Dec 21, 2024
A bit complex
Android
Dec 22, 2024
The application is shamefully buggy! 1) I forgot my password and couldn't change it on my device, I had to ask a friend to do it for me. 2) impossible to see my flights. I'll take it in a few hours, but impossible to get my tickets
Volotea - Product Description
Welcome to the official app for Volotea, the airline that connects Europe’s small and medium sized cities with direct flights at very competitive prices. Using our app means you have everything in the palm of your hand: you can find the best offers, and access your bookings and boarding passes, as well as checking the status of your flight at any time too.

BOOK A FLIGHT
Book your flights more simply and easily from your mobile. During the booking process, you can access your recent searches, go forward and back at any time, and access our best tariffs and exclusive offers from the Megavolotea subscription service too. You’ll also be able to access all extra services and view the breakdown of your flight price, including all the details.

FLIGHT CHANGES AND ADDITIONAL SERVICES
Make changes to your booking and book extra services without having to go to one of our desks at the airport. Remember, you can make changes to your booking up to 7 days before departure and with our Flex plan, you can make unlimited date and itinerary changes up to 4 hours before your flight departs, at no additional cost.

ACCESS YOUR BOOKINGS
You can easily view all your bookings in the “Your Journeys” section of our app. You can view flights booked through the app or through any of our other sales channels, including travel agencies or our website.

PASSENGER PROFILE
In order to save time and avoid filling in details repeatedly, our app lets you enter passenger information, contact details and payment automatically while you’re booking your flight. Complete your profile and speed up your bookings. You can even save your payment methods so you don’t have to enter them again. You can also check your Volotea Credit balance on your profile and use it for future bookings; they’re all benefits!
FLIGHT STATUS
Our app lets you check the status of your Volotea flights at any time. You only need to enter your route information or flight number to check its updated status at any time, with additional information on our aircraft and the services we offer.

MOBILE CHECK-IN (at airports with permitted access)
For greater convenience you can check in for your flights directly from your cell phone. Save printing your boarding pass and go straight to the departure gate. You can store your boarding passes straight into your Passbook or, if you prefer, you can download them conveniently on your mobile or tablet.

HOTELS, CARS, FLIGHT + HOTEL AND MUCH MORE ON YOUR DESTINATION
Through our application, you may also reserve rental cars and hotel rooms at your destination. The reservation process is adapted for your mobile device, making it easier to use. You can also access our partner’s deals directly. You will also be able to access the best content about our destinations on our Travel Blog, with reviews and interesting facts you might not know about your favourite destination.

AUTOMATIC NOTIFICATIONS
Receive our top offers via automatic notifications.
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