fair

Voya Retire | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-1 Point Past 30 Days

Category: Finance

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

77%

Android
72 Reports

iOS unitQ Score

iOS User Feedback

23%

iOS
21 Reports

User Feedback

23%

iOS
21 Reports

77%

Android
72 Reports

Voya Retire - Latest Quality Issues

iOS

Dec 14, 2024

Incorrect Totals

Summary totals never reflect the correct dollars in all the accounts.

iOS

Dec 15, 2024

Fix app

App continues to freeze up

Android

Dec 16, 2024

When it works, I like the access to my investments. The problem is, it seems like quarterly I have to go through all kinds of contortions to re-register my account info to gain access. It's extremely aggravating.

Android

Dec 16, 2024

The app is so-so. It seems to be down for maintenance more than any other site. The actual investment options are also so-so. Not sure if it's 100% on Voya or some on employer but wife and I have accounts with other companies that give us better options and returns.

Android

Dec 16, 2024

On Android the screen is frozen. After putting in credentials nothing happens

iOS

Dec 17, 2024

Can't get pin off website had to call the 800 number and they will mail it to me. 8-10 business days. Why is that option listed on the website.

Android

Dec 17, 2024

Not user friendly. Very difficult and lots of options are opening in mobile browser. Very confusing. Options in this app are not straight forward.

iOS

Dec 17, 2024

Limited Capabilites

My company used Empower as their 401k vendor for years. Empower's app allowed me to connect my other accounts like E*Trade to it so I could have a holistic view of my retirement savings. This year, they converted to Voya and my capabilities have disappeared requiring me to use an additional app to satisfy what the Empower app already provided. Needless to say I'm very dissatisfied with this app.

Android

Dec 19, 2024

Not very useful, extremely limited features. Cannot see any details related to contributions or investments over time, only single aggregate numbers

Voya Retire - Product Description

Voya Retire 
Voya Financial®


Whether you’re on the go a little or a lot, the Voya® retirement account app allows you to view and manage your retirement plan account whenever and wherever you want. Featuring the myOrangeMoney experience, you’ll see your estimated monthly income goal in retirement and progress toward that goal.  You can also view the following: 
- Current balances
- Personal rate of return 
- Investment performance 
- Balance history 
- Balances by asset class and fund 
- Contribution history 

And based on your particular retirement plan, you may be able to use the Voya retirement account app to: 
- Change your contribution rate 
- Transfer money among investments 
- Reallocate your current balance 
- Change the investment direction of future contributions 

All the information sent to and from your device is encrypted using industry standard SSL technology. For your protection, your personal and confidential information is not on the device. You have the option to register your device to trigger security challenge questions, in case your device is lost or stolen. 
Download the app today to manage your retirement plan account wherever you go, at your convenience.

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