54
fair
Vrbo Owner | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
25 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
80%
Android
45 Reports
45 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
11 Reports
11 Reports
User Feedback
20%
iOS
11 Reports
11 Reports
80%
Android
45 Reports
45 Reports
Vrbo Owner - Latest Quality Issues
iOS
Mar 22, 2025
Bugs
There are a lot of bugs in this program and when you look for technical support or send in a request or question, you get NO RESPONSE. Which is the most frustrating thing dealing with a company of this size. VRBO fix you customer service!
Android
Mar 23, 2025
very primitive, full of glitches, user unfriendly, have no clue why you take such high fees for such a garbage site and app!! customer service is fine but you really need to work on that app
Android
Mar 23, 2025
Can't log in. Tells me to contact support. Support page says they won't answer all comments. I'm new to VRBO and so far underwhelmed. The Airy completion doesn't have these issues.
iOS
Mar 23, 2025
Terrible App
There's no way hosts give this app 5-stars. VRBO technology is absolutely archaic. It takes multiple swipes to simply archive messages, date and time stamps in the app are always wrong and their own representatives acknowledge the plethora of technical issues that plague them. They don't even seem to care that their 1 competitor AirBNB has a user interface that is light years ahead of them and much more user friendly. This app and their website are a disaster.
iOS
Mar 26, 2025
Wanted to host my place
After several attempts I have given up on hosting my place through VRBO Owner. The app will not let me login. It is recognizing me as having an account through traveling w VRBO so it's asking me to login w the same username and password. I have made new password after new password. It says wrong password everytime. Moving on. App must need updates.
Android
Mar 27, 2025
the whole platform is slow
Android
Mar 28, 2025
Clunky, illogical. Airbnb app is superior.
iOS
Mar 30, 2025
Terrible service to owners
Our property is all inclusive for week long stays. There is no way for owners to add a linen or cleaning fee for shorter stays. If you add it after the booking request comes in, it causes an error wirh the request and the renter can't pay and neither me or the help desk can delete or fix the problem. Since our rates change throughout the year I can't even add a dollar amount for a discount - you can only do a percent which doesn't work when you are trying to get to a specific dollar amount. I have spent hours on the phone with the help desk. They know about the problem but can't help. I have lost 3 booking just this week because of that. VRBO will penalize owners for everything, but you don't make the system work so we can make money. Very disappointing.
Android
Mar 31, 2025
I use both Airbnb and VRBO and comparatively VRBO is hands down the worst. Everything is difficult from seeing your property, adding notes, and organizing your guests. You can't automate messages, add co-host, or see needed guest info. I'm seriously contemplating closing my VRBO account after 1 month of use simply because of their app.
Vrbo Owner - Product Description
The Vrbo Owner Mobile App makes it easy to manage your vacation rental. Stay connected with travelers, manage your bookings, and run your business, anytime and anywhere. NEVER MISS A BOOKING Get alerted every time you receive an inquiry or booking request! You can reply to an inquiry and approve or decline bookings directly from your smartphone. QUICKLY REPLY TO MESSAGES It’s easy to stay connected to guests before, during, or after their booking. You can read and reply to your messages quickly, with all of your conversations in one place. EASILY UPDATE YOUR CALENDAR Add, edit, or cancel a reservation in your calendar in just a few taps. Need to block dates? That’s easy, too. AND MORE Edit your listing, update your house rules and policies, and stay in control with the convenience of an app.
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