31
poor
Vrbo Owner | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
62%
Android
34 Reports
34 Reports
iOS unitQ Score
iOS User Feedback
38%
iOS
21 Reports
21 Reports
User Feedback
38%
iOS
21 Reports
21 Reports
62%
Android
34 Reports
34 Reports
Vrbo Owner - Latest Quality Issues
iOS
Jan 10, 2025
fresh
Your fees are becoming excessive, our clients are always expecting more services with your almost third party that you add to the price we receive! This excess, plus the arrival of AI, will probably lead us one day after booking to part ways with you! Our respect for our customers puts us in an inextricable situation... Kind regards
Android
Jan 10, 2025
I have used the app only for a day and is so bad that I got the urge to report it. The navigation is terrible, there is no an easy way to delete properties that are in onboarding state that I don't intend to finish setting up. There is no way to add at least a basic Dynamic pricing.
Android
Jan 10, 2025
It is not intuitive and they owe money from a reservation, I have written to them and the answer is that they understand me with my bank, better use Airbnb, better option, clearer and 0 problems 😊
iOS
Jan 10, 2025
Terrible, horrible, loathesome app
This app is so poorly built so as to be virtually impossible to use. It's a disgrace for a company the size of Exedia (VRBO's parent co.) to put this pile of junk out there.
Android
Jan 11, 2025
The app is just inferior to AirBnB. Initial setup was a nightmare. Even without failed log-in attempts, my account has been locked multiple times and I had to call customer service. It keeps telling me to add 25 photos even though I have 36 for my space. It's almost as if it assumes I have an incomplete listing each time I log in until I specifically select my rental and then it updates settings. Just a clunky app.
Android
Jan 12, 2025
I would give the VRBO Owner App a five star if it wasn't for receiving bookings/inquires 3 hours later from the time the guest submitted them. VRBO is saying that they are working on this, I hope they are. The time stamps on everything is off too, showing a 5 hour difference (things that should be showing on the 10th are looking as if they are taking place on the 11th of January), if they fix this whole issue then they would be a five star.
Android
Jan 12, 2025
Does not work with a phone that is only one year old... Customer who goes elsewhere
Android
Jan 13, 2025
Overall the app has great features. Wish it were more stable - outages way too often for a sophisticated company like VRBO.
Android
Jan 13, 2025
The worst app and booking system for owners and guests. Constant problems with logging into your account in the app and on the website. The support system does not provide assistance. The search on the website constantly resets the filter, offers something completely different from what is requested. With such an approach, you should not expect guests and the desire to work with this company. Maybe someone here will see this appeal and try to change something?
Vrbo Owner - Product Description
The Vrbo Owner Mobile App makes it easy to manage your vacation rental. Stay connected with travelers, manage your bookings, and run your business, anytime and anywhere. NEVER MISS A BOOKING Get alerted every time you receive an inquiry or booking request! You can reply to an inquiry and approve or decline bookings directly from your smartphone. QUICKLY REPLY TO MESSAGES It’s easy to stay connected to guests before, during, or after their booking. You can read and reply to your messages quickly, with all of your conversations in one place. EASILY UPDATE YOUR CALENDAR Add, edit, or cancel a reservation in your calendar in just a few taps. Need to block dates? That’s easy, too. AND MORE Edit your listing, update your house rules and policies, and stay in control with the convenience of an app.
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