64
fair
Waitrose & Partners | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
11 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
76%
Android
44 Reports
44 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
14 Reports
14 Reports
User Feedback
24%
iOS
14 Reports
14 Reports
76%
Android
44 Reports
44 Reports
Waitrose & Partners - Latest Quality Issues
Android
Jan 24, 2025
Something not right folks! Every time I go to checkout the instant option won't work so it's the full option, then bank reauthorisation, then I get signed out! What a pain. It never used to be like this - what on earth have you done!?? If it ain't broke, don't fix it.
Android
Jan 24, 2025
Love the food 😋 Availability not always the best, [name] frustrating when you only have one monthly delivery. Overall, I like the choice of products and the quality is good. M&S has less choice, recently reduced locally causing me to try elsewhere, but I think better quality. Waitrose probably scores on price though.
Android
Jan 25, 2025
Won't load my waitrose card unless online. So it was useless for me when trying to scan at checkout.
Android
Jan 27, 2025
I've been using this app for a while, but between last week and this week's shopping trip, I find that it is now *impossible* to scan the My Waitrose barcode to get a Scan Pay Go handset. It's never worked in portrait mode because the bar code is too far from the edge of the screen, but has previously worked in landscape mode. It no longer works in landscape mode, and I now have to ask an assistant to get a handset. Please revert this change.
Android
Jan 29, 2025
Cant believe it ,fantastic day ordering Mon long time ofcourse do much on offer too.Waiting delivery today 9.00_10 am .Entered app find states slot for delivery oh!door desperate all other let downs .Oh! well might apply a slot .
iOS
Jan 31, 2025
Have not been able to log in with app for over 3 weeks
I have had the same problem for over three weeks now. I can log in online from My laptop and place orders there but I cannot log in on the app. It says “your log in attempt has failed”. I have deleted the app twice, I have changed my password via my laptop twice. Ver y frustrating as I had come to rely on this app on my phone.
iOS
Feb 1, 2025
Updated now cannot access my Waitrose card or vouchers
Updated the app only to find I now cannot access my digital My Waitrose card or my coupons. All had been fine until the update, now just getting get a screen asking me to join or link my card, when I try to link my card, it says card has already been linked. Email sent via the app and customer service form asking for a fox for this several days ago but no reply.
Android
Feb 2, 2025
I've moved phone and seem to have lost all my saved recipes. To make matters worse there doesn't seem to be a search feature for recipes.
Android
Feb 3, 2025
I like the shopping, not the tracking. Great for instore shopping /scanning and checkout, less good that the app is sending thousands of tracking requests from my phone to 3rd party organisations, and potentially sharing emails and all sorts of other info. Waitrose don't make this info available, and no options to turn off tracking in the app. Do better waitrose
Waitrose & Partners - Product Description
New to Waitrose & Partners online? Create an account in our app and you can start shopping straight away. You can also sign up to myWaitrose or link to an existing account via the app. Already shop online with Waitrose & Partners? Sign in using your waitrose.com details and you're good to go. With the app, you can book a delivery or Click & Collect slot, view existing orders, amend orders and search for products with ease. On the move? Start a shop in our app, and complete it at waitrose.com ‒ or vice versa. Your Trolley contents and account details will automatically sync. Are you a myWaitrose member? Leave your physical myWaitrose card at home and still benefit from the same great offers. Scan the digital card in the app at checkout or use it for ScanPayGo. You can also now add your myWaitrose card to your Apple Wallet. Scan and pay in store using your mobile phone with ScanPayGo Available in the Waitrose app, ScanPayGo allows you to scan product barcodes, see a running total, pack your bags as you go and check out fast. And to make shopping even simpler you can write your shopping list from the app home screen before you arrive in store. You will need to register for a waitrose.com account and myWaitrose card to use ScanPayGo. Click & Collect now on the app Why wait in? Pop to your local Waitrose & Partners store and collect your order – free of charge. Waitrose Entertaining now on the app If you’re feeding a crowd or planning a special celebration, our made to order range will make stress-free celebrations simple yet stylish. Use Favourites Easily find the items you regularly buy online and in-store. Any items you’ve previously bought online will be automatically added into your Favourites, and items you buy in-store using your myWaitrose card will also be listed. To add more items into your Favourites simply tap on the heart icons. Speedily access your most used features (such as slot booking, search, trolley and offers) directly from your device home screen – simply press and hold the app icon. iPad optimised You can use the app on your iPad to complete a full shopping journey in landscape view. Add upcoming orders to your calendar After check out simply add your delivery or collection slot time to your phone’s calendar so you’ll never forget the date of your next order. To help us improve our app, we would really appreciate your feedback. We’ve added a place for you to send us comments on the home screen, so if you think something doesn’t work as well as it could, or have any other suggestions, please tell us what you think. Visit www.waitrose.com for more information. https://www.facebook.com/waitroseandpartners https://twitter.com/waitrose https://www.pinterest.co.uk/waitroseandpartners https://www.youtube.com/user/Waitrose https://www.instagram.com/waitroseandpartners
All intellectual property rights, including trademarks and word marks, are the property of respective owners