Quality degradation at Waitrose & Partners  
Users report higher volume of Quality Issues than usual
40
poor

Waitrose & Partners | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-16 Points Past 30 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Waitrose Limited? Unlock additional insights
Android unitQ Score
Android User Feedback
80%
Android
69 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
17 Reports
User Feedback
20%
iOS
17 Reports
80%
Android
69 Reports
Waitrose & Partners - Latest Quality Issues
Android
Mar 5, 2025
Can't sign in. App seems to be stuck in a loop. Before that it was fine
Android
Mar 5, 2025
App not working properly and not getting weekly vouchers
Android
Mar 5, 2025
Every time it updates i have to log in again so if i am in Store i can't us it losing out on vouchers
Android
Mar 6, 2025
I have to keep re-installing it as it doesn't recognise my sign in information. Only happens on the mobile!
Android
Mar 6, 2025
I have received no vouchers since January. On contacting waitrose I have been told I haven't used the app for the past 13 months. This is untrue. After several emails back and forth waitrose seem to have decided my custom is not important to them. I am very disappointed with their customer service.
iOS
Mar 6, 2025
Extremely buggy!
Full of bugs, attempts to add certain items (bacon rashers, for example) met with 'something went wrong', not permitting changes to order saying cut-off point passed yet that shouldn't be for more than 4 days! Then crashes discarding any amendments to order!
Android
Mar 7, 2025
Can't get my vouchers now!
Android
Mar 12, 2025
NO VOUCHERS FOR MONTHS !!!!!????
Android
Mar 12, 2025
Keep putting in pasword you don't recognise it. Time & time again
Waitrose & Partners - Product Description
New to Waitrose & Partners online?
Create an account in our app and you can start shopping straight away. You can also sign up to myWaitrose or link to an existing account via the app.

Already shop online with Waitrose & Partners?
Sign in using your waitrose.com details and you're good to go. With the app, you can book a delivery or Click & Collect slot, view existing orders, amend orders and search for products with ease.

On the move?
Start a shop in our app, and complete it at waitrose.com ‒ or vice versa. Your Trolley contents and account details will automatically sync.

Are you a myWaitrose member?
Leave your physical myWaitrose card at home and still benefit from the same great offers. Scan the digital card in the app at checkout or use it for ScanPayGo. You can also now add your myWaitrose card to your Apple Wallet.

Scan and pay in store using your mobile phone with ScanPayGo
Available in the Waitrose app, ScanPayGo allows you to scan product barcodes, see a running total, pack your bags as you go and check out fast. And to make shopping even simpler you can write your shopping list from the app home screen before you arrive in store. You will need to register for a waitrose.com account and myWaitrose card to use ScanPayGo.

Click & Collect now on the app
Why wait in? Pop to your local Waitrose & Partners store and collect your order – free of charge.

Waitrose Entertaining now on the app
If you’re feeding a crowd or planning a special celebration, our made to order range will make stress-free celebrations simple yet stylish.

Use Favourites
Easily find the items you regularly buy online and in-store. Any items you’ve previously bought online will be automatically added into your Favourites, and items you buy in-store using your myWaitrose card will also be listed. To add more items into your Favourites simply tap on the heart icons.

Speedily access your most used features (such as slot booking, search, trolley and offers) directly from your device home screen – simply press and hold the app icon.

iPad optimised
You can use the app on your iPad to complete a full shopping journey in landscape view.

Add upcoming orders to your calendar
After check out simply add your delivery or collection slot time to your phone’s calendar so you’ll never forget the date of your next order.


To help us improve our app, we would really appreciate your feedback. We’ve added a place for you to send us comments on the home screen, so if you think something doesn’t work as well as it could, or have any other suggestions, please tell us what you think.

Visit www.waitrose.com for more information.

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