85
good

Wells Fargo Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
72%
Android
997 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
389 Reports
User Feedback
28%
iOS
389 Reports
72%
Android
997 Reports
Wells Fargo Mobile - Latest Quality Issues
iOS
Nov 18, 2024
Statements
Most recently closed statements do not appear in app. I've had to use a desktop to view statements for months.
Android
Nov 18, 2024
Got a new phone I can no longer transfer any money over it constantly spins
Android
Nov 18, 2024
Just noticed on one of my accounts they started charging $25 a month. $250 a year is ridiculous. British hubby was about to start using it since HSBCs are hard to find and don't exist in Texas. No debt and 815 plus credit scores (which is very hard to do without debt). Not sure what their algorithms are, but they should make exceptions for good customers.
Android
Nov 19, 2024
Used to - Make My Life A Breeze!! Now - New App is not easy to read with the new formatting. I now switched to logging in online with a homescreen short cut. When I call they pretend you may be calling about something else, just to find they are familiar with the complaints. Pretty obvious here as well. A step backwards for certain with the changes to the app. I will not use unless it is fixed. Online has a more similar view to the old app.
Android
Nov 19, 2024
i agree with others I would rather transfer all my accounts to another bank, then change my beloved 2t.bite Samsung phone! **Be aware new version of app Is not compatible with Samsung Phone. W.F.App all of the sudden stopped working on my Samsung 10S+ phone..now I cant do deposits conveniently or anything else. I keep checking constantly if Another w.f. app is available to match my phone but is not.. it's been now a couple of months for me.. I'm considering the change of the bank at this point.
Android
Nov 19, 2024
don't recognize most of the time
Android
Nov 19, 2024
my bank ATM would not let me withdraw money
Android
Nov 19, 2024
Wells Fargo makes banking harder everyday! New app will not install on My MotoG. I had to use the app as the closest wells Fargo to me is 4 hours away now!! FFS
Android
Nov 19, 2024
Wells Fargo does not like their customers me. They keep changing things around to make it difficult for customers to use their services. They have my money they're spending so nonsense.
Wells Fargo Mobile - Product Description
Manage Your Accounts
•Quickly access your cash, credit, and investment accounts with Touch ID®¹ or Face ID®¹ 
•Review activity and balances in your accounts 
•View your credit card transactions and manage your rewards program
•Easily activate or turn cards on or off², add cards to digital wallets³, view recurring payments, and manage account access with Card Settings

Deposit Funds⁴
•Deposit checks with ease using your iPhone® camera 
•Instantly view the processing deposit in your account

Make Transfers and Payments
•Transfer funds between your Wells Fargo accounts and to other financial institutions⁵
•Securely send and receive money with friends and family using a U.S. mobile phone number or email address with Zelle®⁶
•Pay your bills with Wells Fargo’s Bill Pay service
•Add your eligible cards to Apple Wallet™ to use Apple Pay® for fast and convenient payments.³

Track Investments
•Monitor balances, holdings, account activity, and open orders for your Wells Fargo Advisors and WellsTrade® accounts
•Get real-time quotes, charts, market data, and news

Help Stay Secure
•Visit the Security Center to report fraud and learn how to help keep your accounts safe
•Configure and receive alerts⁷
•Get notified of suspicious card activity with text or email alerts
•Get easy access to your FICO® Credit Score

Contact Us
•Email appstorefeedback@wellsfargo.com
•Locate one of our more than 12,700 ATMs to get cash or find one of our approximately 4,800 retail banking branches near you via GPS
•Set up an appointment to meet with a Banker
__________________________________________________________________
1.Only certain devices are eligible to enable Touch ID or Face ID.
2.Turning your card off is not a replacement for reporting your card lost or stolen. 
3.Not all smartphones are enabled to use a digital wallet. For a list of compatible Apple Pay devices, see https://support.apple.com/en-us/HT208531. Your mobile carrier’s message and data rates may apply.
4.Some accounts are not eligible for mobile deposit. Deposit limits and other restrictions apply.
5.Terms and conditions apply. See Wells Fargo’s Online Access Agreement at wellsfargo.com/online-banking/online-access-agreement/ for more information.
6.Mobile numbers may need to be enrolled with Zelle before they can be used. Available to U.S.-based bank account holders only. 
7.Sign-up may be required.  

Apple, the Apple logo, Apple Pay, Apple Watch, Face ID, iPad, iPad Pro, iPhone, iTunes, Mac, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Wallet is a trademark of Apple Inc. App Store is a service mark of Apple Inc. 

Availability may be affected by your mobile carrier's coverage area. Your mobile carrier's message and data rates may apply. Fargo™ is only available on the smartphone versions of the Wells Fargo Mobile® app.

FICO is a registered trademark of Fair Isaac Corporation in the United States and other countries.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

Investment and Insurance Products are:
•Not Insured by the FDIC or Any Federal Government Agency
•Not a Deposit or Other Obligation of, or Guaranteed by, the Bank or Any Bank Affiliate
•Subject to Investment Risks, Including Possible Loss of the Principal Amount Invested

DEPOSIT PRODUCTS OFFERED BY WELLS FARGO BANK, N.A. MEMBER FDIC.

Wells Fargo Private Bank provides products and services through Wells Fargo Bank, N.A. and its various affiliates and subsidiaries. Wells Fargo Bank, N.A. is a bank affiliate of Wells Fargo & Company. 
Brokerage services are offered through Wells Fargo Advisors. Wells Fargo Advisors is a trade name used by Wells Fargo Clearing Services, LLC (WFCS) and Wells Fargo Advisors Financial Network, LLC, Members SIPC, separate registered broker-dealers and non-bank affiliates of Wells Fargo & Company. WellsTrade(R) and Intuitive Investor(R) accounts are available through WFCS.
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