49
poor
Wendy’s | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 30 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
71%
Android
675 Reports
675 Reports
iOS unitQ Score
iOS User Feedback
29%
iOS
278 Reports
278 Reports
User Feedback
29%
iOS
278 Reports
278 Reports
71%
Android
675 Reports
675 Reports
Wendy’s - Latest Quality Issues
iOS
Feb 27, 2025
Always a wait
I always have to wait on my order no matter how far in advance i order my food. At this point i know no matter how i pick my food up ill have to wait at least 15 minutes
Android
Feb 28, 2025
Great Food, Staff not very pleasant....
iOS
Feb 28, 2025
Could be better.
Deals are nice & the app can be convenient at times but the point & reward redemption is over complicated, especially if Employees can't help. About 3/5 times I've tried to redeem a reward or offer after adding it to my “card”, it doesn't transfer to the system within whatever restaurant I visit. “ It only added points to your account “ “ This is for points? “ is usually how it goes when I'm unable to redeem a deal or offer. Hopefully this is fixed one day soon.
iOS
Feb 28, 2025
Selective Editing Options
App works perfectly except when editing your order. Why can I only upgrade my drink size on a couple biggie bags. No special drinks just regular and the app wouldn't let us upgrade our size. Please fix
iOS
Feb 28, 2025
Failed Delivery
I made a new order that never arrived and customer service wasn't able to do anything at all. There aren't many options to get in touch with customer service either.
Android
Feb 28, 2025
I don't like that half of the Wendy's in my area have trouble with the app. That means I have to drive out of my way to make a mobile order purchase because the closest Wendy's to me says, "Not currently taking mobile orders." It's been ongoing for months.
Android
Feb 28, 2025
Application thinks my past order never got ordered and won't let me order at all.. Deals/Offers are expensive compared to competitors. Spending 15$ is their Minimum. Sad. This Application has had so many issues since launch and nothing is ever done. GG Wendy
Android
Feb 28, 2025
Can no longer change drink size on Biggie Bags. Please fix or no longer will be ordering from Wendy's.
Android
Feb 28, 2025
Haven't been able to order from the app or their website for the last month or two. Keep getting an error when I go to the checkout page. I have tried it on both Wi-Fi and 5G connections, and I have cleared the app data and cache, but nothing seems to work. Please fix this issue and I will change my rating.
Wendy’s - Product Description
If you love Wendy’s—which, who doesn’t?—you need this app. Get your faves at your fingertips, earn Rewards, catch exclusive offers, and order ahead. Look, we could keep going, but they only give us so many characters here. See below if you wanna dive deep. Earn Rewards Where can you score free food? Right here. All you gotta do to get FREE Wendy’s is EAT Wendy’s. Eat, earn Rewards points, and trade ’em in for anything in the Rewards Store. Exclusive Deals & Offers This app is your hookup. Get app-exclusive offers on breakfast, dinner, and everything in-between. All the deals, zero FOMO. Order Ahead Let’s be real. Speaking to speakers can be rough. Reduce the awkward shouting in your life and order right from your phone. Customize Your Order No mayo? No problem. Choose what you want and what you don’t, and we’ll make it happen. Save Your Faves Have a go-to Wendy’s order? Of course, you do. Save it to your faves for fast and easy re-ordering. Mobile Pay Who carries cash anymore? Load $$$ or use a credit card and pay from the app. You can also add a gift card and never guess the balance again. Get Menu & Nutrition Info Find the deets on local pricing, ingredient lists, allergens, nutritional info, and even count calories & carbs. Support Foster Care Adoption The Dave Thomas Foundation for Adoption’s mission is to find forever families for children waiting in foster care. Every donation helps. We always love hearing from you. Tell us what’s on your mind by: • Live chatting in-app • Leaving us a message in-app • Texting or calling us at 888-624-8140
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