86
good
Go Kinetic by Windstream | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
17 Points Past 7 Days
Category: Business
30-Day Trend
Android unitQ Score
Android User Feedback
92%
Android
66 Reports
66 Reports
iOS unitQ Score
iOS User Feedback
8%
iOS
6 Reports
6 Reports
User Feedback
8%
iOS
6 Reports
6 Reports
92%
Android
66 Reports
66 Reports
Go Kinetic by Windstream - Latest Quality Issues
Android
Nov 6, 2024
Will not open
Android
Nov 8, 2024
Rescheduled once due to time constraints and took a PTO day for today as the app shown that the technician should have been here today on the 6TH, no call or text until around 4 PM, I received an automated call double checking an appointment for the NEXT DAY so I rescheduled for next week on the 14 but now it's saying for the 13th!?! Then I received another call around 7 PM double checking for tomorrow. Irritated is the way i would describe my experience with the kinetic and go kinetic so far.
Android
Nov 9, 2024
Our phone line has been cut, in order for a tree to be cut down; without the tree falling on our house. So, I will be back to update my review later on. Technician is scheduled to show up this morning to replace the phone line. I have not had any problems with paying my Internet bill with the Kinetic Windstream app. That's where I found out what time, and even the name of the technician that will be here.
Android
Nov 10, 2024
It only works sometimes
iOS
Nov 12, 2024
Has never worked for me
I have never been able to use the app to report outages or even troubleshoot my connection. Every single time I try it tells me that it can not connect to the server and to try again later. Of course the only part of the app that is functional is the ability to pay my bill.
Android
Nov 12, 2024
Easy pay. Couldn't change payment date. Only had 3 days to chose from
iOS
Nov 13, 2024
Why did my bill go up???
My bill was 96.24 this month it was 103.22 this month, why did it go up????
Android
Nov 14, 2024
App crashes constantly. If you ask support they openly admit it's bad and just tell to to try again later
iOS
Nov 15, 2024
Absolutely useless
I just got kinetic by windstream and downloaded the app. It is insane and frustrating. It takes forever to set up on a phone as the app confirmation code needs to be entered on number at a time in separate fields. Then once it is set up with contact info and password, it logs you in and asks if you want to use on the internet, this button goes nowhere, or install the app. This is an option in the app that takes you to the App Store and then that takes you back to the app. It's an insane doom loop.
Go Kinetic by Windstream - Product Description
Go Kinetic brings you the power and convenience to manage your Kinetic account and connected home quickly and easily. With the Go Kinetic app, you can: • View and pay your bill • Enroll in AutoPay and paperless billing • Get real-time support with live chat or Digital Assistant • View technician details and arrival time with Track My Tech • Manage your Wi-Fi network, set up parental controls and pause device access with the click of a button • Track orders and support requests • Receive special offers and on-demand alerts and notifications • And much more… You’re always connected and in control. Go Kinetic and start today!
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