poor

XFINITY TV Remote | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-86 Points Past 30 Days

Category: Entertainment

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

100%

Android
73 Reports

iOS unitQ Score

iOS User Feedback

iOS
0 Reports

User Feedback

iOS
0 Reports

100%

Android
73 Reports

XFINITY TV Remote - Latest Quality Issues

Android

Feb 23, 2025

Only works when it wants to, never when I want it to

Android

Feb 24, 2025

Use to work fine. Now it is just taking up space on my phone. Will get rid of it soon if it doesn't start to work again.

Android

Feb 24, 2025

It used to work great. Now it doesn't work at all. From what I have read, it appears it has been removed from the app store.

Android

Feb 24, 2025

The remote App stopped working. I have used this app for years and just the other day it no longer works.

Android

Feb 24, 2025

Like others said, it has suddenly stopped working. It was so convenient, much better than the guide on screen. And forget about calling for help. It's almost impossible to get a human, and the voice thing never understands the issue.

Android

Feb 27, 2025

Used the app for the past 2 years and it stopped working 2 or 3 days ago.

Android

Feb 28, 2025

Incredibly disappointed that this app has been retired. It was fantastic for the times when my box would stop responding to the "real" remote - the app still worked. Plus, my spouse was able to use the remote app instead of swapping the remote back & forth between us.

Android

Feb 28, 2025

It stopped working

Android

Mar 1, 2025

Recently app stopped working. Shows error, try again later. Emailed Comcast, but they don't care, no response.

XFINITY TV Remote - Product Description

Use your smartphone or tablet as a remote control. Change channels, browse Xfinity On Demand, TV listings, and DVR recordings--you can even use voice commands if you've got an X1 Voice Remote. This app is included with your Xfinity X1 service.

Key Features:
-Tune to your preferred channels on your TV from the Listings view, and use Filters to narrow down listings by categories such as Sports, Kids, High Definition, Closed Captioning, and more.
-Browse the XFINITY On Demand library featuring thousands of TV shows and movies, and launch your selection onto your TV from the app.
-Use the Search feature to find TV shows, movies, or channels.
-Rename the cable boxes in your home for easier identification.

Features for DVR Customers:
-Launch existing recordings onto your TV right from the app and delete them when you’re finished
-View scheduled recordings

Exclusive Features for X1 Customers:
-Say it and see it with the new X1 voice remote feature. Use voice commands to change channels, find shows, get recommendations, launch apps, and more!
-Conveniently change channels on your TV using the channel number keypad.
-Use the directional (up, down, left, right) pad on the app for on-screen navigation, just like you would on your X1 remote.

Requirements:
-Reliable WiFi or cellular internet connection
-XFINITY TV service with a compatible cable set-top box (for TV and DVR control). For more details, please see http://customer.comcast.com/help-and-support/xfinity-apps/eligible-cable-boxes-cable-tv-app/
-XFINITY username and password. See help links below if needed.
-Some restrictions may apply. Not available in all areas.

Get Help Signing In:
-Create an XFINITY username and password: xfinity.com/getstarted
-Look up your existing XFINITY username: xfinity.com/username
-Reset your XFINITY password: xfinity.com/password

Questions:
-Help and support page: xfinity.com/support/xfinity-apps

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