25
poor
Xfinity | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Utilities
30-Day Trend
Android unitQ Score
Android User Feedback
50%
Android
799 Reports
799 Reports
iOS unitQ Score
iOS User Feedback
50%
iOS
796 Reports
796 Reports
User Feedback
50%
iOS
796 Reports
796 Reports
50%
Android
799 Reports
799 Reports
Xfinity - Latest Quality Issues
iOS
Jan 27, 2025
Useless App
Complicated, hard navigate, pushy on sell you add on. AI ill designed. Overall not user friendly.
iOS
Jan 27, 2025
Impossible
I just want to upgrade services and change credit card which is impossible on the app. A phone call is nearly impossible as well
iOS
Jan 27, 2025
Wish there was a zero star
Horrible customer service there is none
iOS
Jan 27, 2025
Overpriced and terrible service
Bill goes up constantly. Reasons: “you live in New Jersey”. Can't ever connect with a live agent, only their automated system which you can say “live representative” 100 times and it will not connect you. Terrible. 277 a month for basic internet and cable in a single bedroom apartment? Atrocious.
iOS
Jan 27, 2025
Customer Service
Impossible to get through to a real representative.
iOS
Jan 27, 2025
App won't open to pay
Just downloaded this app and I can't pay my bill. The page just sits blank. How am I able to pay a bill if I can't make a payment?
Android
Jan 28, 2025
I have been with this company for 24 years, in the last year they have become scammers, in 4 months they raised my service by $45.00, I called to disconnect the service and they offered me a new system with a low price of $105.00, I accepted it, when I checked my account the monthly payment was $244.00, when I complained they told me that the price of $105.00 was not real, in other words, they are blatantly lying to you so that you accept the conception, they are thieves!! Do not accept this company.
Android
Jan 28, 2025
Good internet but they charge what they want, every time the payment for the service increases more, I'm just waiting for another company that provides service in my area to cancel xfinity, I don't recommend them 👎👎👎
Android
Jan 29, 2025
Difficult, terrible customer service
Xfinity - Product Description
Enhance your online experience with the all-in-one Xfinity app. It's the power of the Xfinity 10G Network, in the palm of your hand. Manage your account, pay bills, boost your network, and enhance your experience on the Xfinity app. Xfinity customers get all this for free: • Everything you need to manage your Xfinity account — view your plan details, change or upgrade your service, and more. • Xfinity Rewards. Join for free so you can enjoy special perks, unique experiences, and product benefits right in the app, just for being a customer. • Tools to help you test your internet speeds, troubleshoot your connection, check data usage, and even restart your equipment. Customers who rent our internet equipment also get: • Access personalized tools and tips to help improve your WiFi performance. • Test the Internet speed reaching every connected device in your home. • Protect your devices and help keep loved ones safe and secure, with Advanced Security included. • Get peace of mind with parental controls included. Pause WiFi to any connected device, set family-safe browsing, device limits, and more. • Enjoy ultimate control. Set up and personalize your WiFi, assign user profiles, and get help improving the performance of every connected device. Getting started is simple. All you need is your Xfinity ID and the password you set up when you signed up for Xfinity Internet. Need help signing in? • If you don't have an Xfinity ID yet, create one here: xfinity.com/getstarted • Look up your existing Xfinity ID: xfinity.com/id • Or reset your Xfinity password: xfinity.com/password Learn more about your options related to ‘California Civil Code §1798.135: Do Not Sell My Info’ at www.xfinity.com/privacy/manage-preference
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