poor

Xfinity | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

3 Points Past 30 Days

Category: Utilities

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

56%

Android
918 Reports

iOS unitQ Score

iOS User Feedback

44%

iOS
731 Reports

User Feedback

44%

iOS
731 Reports

56%

Android
918 Reports

Xfinity - Latest Quality Issues

Android

Dec 22, 2024

Since update i cant sign in.

Android

Dec 22, 2024

Can't login with my business user and password

Android

Dec 22, 2024

doesn't load half the time.

Android

Dec 22, 2024

Error code pops up when trying to pay bill

Android

Dec 22, 2024

If you were to boil down all the shittiest things about capitalism and poor use of AI in to a single app that overcharges you and continues to send you notifications several days after all bills have been paid it would be this app. Dealing with this app and xfinity as a whole saddens me to no avail

Android

Dec 22, 2024

Why is it so hard to chat or reach a PERSON? Why isn't the option to contact and chat with somebody on the MAIN PAGE of the app? Why do we have to SEARCH around for this BASIC information? Are they trying to avoid helping people? Why doesn't the chat allow pictures to prove what we're talking about? Shouldn't Xfinity Services be better not worse than it used to be? Does Xfinity understand that there is more competition than ever regarding home Wi-Fi? Then my tech appt got canceled 🤷🙄

Android

Dec 22, 2024

First, this app is required to activate service and they offer no way to do it in the browser, which is annoying. I don't want this app and it does not enrich the experience. Second, the app crashes and kicks you out quite frequently if you are using Firefox as default browser on your phone. Sometimes you sign in and then have to sign in a second time. TLDR: this app is required to activate service when it could easily be handled in a browser. It is buggy and inconvenient.

Android

Dec 22, 2024

app keeps signing out and ut is wicked annoying

Android

Dec 22, 2024

Our Internet is CONSTANTLY going out, then working, then going out, I'm so sick of it!

Xfinity - Product Description

Enhance your online experience with the all-in-one Xfinity app.

It's the power of the Xfinity 10G Network, in the palm of your hand. Manage your account, pay bills, boost your network, and enhance your experience on the Xfinity app.

Xfinity customers get all this for free:

• Everything you need to manage your Xfinity account — view your plan details, change or upgrade your service, and more.
• Xfinity Rewards. Join for free so you can enjoy special perks, unique experiences, and product benefits right in the app, just for being a customer.
• Tools to help you test your internet speeds, troubleshoot your connection, check data usage, and even restart your equipment.

Customers who rent our internet equipment also get:

• Access personalized tools and tips to help improve your WiFi performance.
• Test the Internet speed reaching every connected device in your home.
• Protect your devices and help keep loved ones safe and secure, with Advanced Security included.
• Get peace of mind with parental controls included. Pause WiFi to any connected device, set family-safe browsing, device limits, and more.
• Enjoy ultimate control. Set up and personalize your WiFi, assign user profiles, and get help improving the performance of every connected device.

Getting started is simple. All you need is your Xfinity ID and the password you set up when you signed up for Xfinity Internet.

Need help signing in?

• If you don't have an Xfinity ID yet, create one here: xfinity.com/getstarted
• Look up your existing Xfinity ID: xfinity.com/id
• Or reset your Xfinity password: xfinity.com/password

Learn more about your options related to ‘California Civil Code §1798.135: Do Not Sell My Info’ at www.xfinity.com/privacy/manage-preference

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