16
poor

Xfinity | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 7 Days
Category: Utilities
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
36%
Android
424 Reports
iOS unitQ Score
iOS User Feedback
64%
iOS
770 Reports
User Feedback
64%
iOS
770 Reports
36%
Android
424 Reports
Xfinity - Latest Quality Issues
iOS
Nov 18, 2024
Most infuriating app on earth
No matter what you try it's impossible to get beyond their bots that give you the same irrelevant and useless responses. If you try to report an outage it tells you there is no outage “in your area. For anything else you get the same advice - unplug everything etc etc. For a communications conglomerate they are terrible at communicating. And their stores in my area are worse.
iOS
Nov 18, 2024
Always loading bill statement
They can not keep the app connected to the pony that loading bill statements is not possible nor is it possible to even pay as the app keeps loading the statement. Horrible app and highly disappointed customer.
iOS
Nov 18, 2024
Terrible service
Terrible service will be switching providers if you don't stop having issues. Whatever you did last month in the area made the service horrible - slow and unreliable
iOS
Nov 18, 2024
Unusable
No information of any value Impossible to remove services. Do not use
iOS
Nov 18, 2024
The worst service I ever had
No signal. Lack of customer service. The app doesn't work.
iOS
Nov 18, 2024
It will randomly pause you
There's no way to turn it off. It'll pause you if you're in the middle of a meeting or whatever you're doing. It is a dumb feature that you should be able to disable.
iOS
Nov 18, 2024
Extremely inefficient and ineffective.
Had to discuss issues with agent multiple agents. They assured me it would be addressed, and it wasn't. Received a phone call from an agent and he was extremely rude and not helpful.
iOS
Nov 18, 2024
Avid User52783
App malfunctions and doesn't show devices. I can't PAUSE and UNPAUSE devices anymore.
iOS
Nov 18, 2024
X infinity
Slow app dosent respond
Xfinity - Product Description
Enhance your online experience with the all-in-one Xfinity app.

It's the power of the Xfinity 10G Network, in the palm of your hand. Manage your account, pay bills, boost your network, and enhance your experience on the Xfinity app. 

Xfinity customers get all this for free:

•	Everything you need to manage your Xfinity account — view your plan details, change or upgrade your service, and more.
•	Xfinity Rewards. Join for free so you can enjoy special perks, unique experiences, and product benefits right in the app, just for being a customer.
•	Tools to help you test your internet speeds, troubleshoot your connection, check data usage, and even restart your equipment.

Customers who rent our internet equipment also get: 

•	Access personalized tools and tips to help improve your WiFi performance.
•	Test the Internet speed reaching every connected device in your home.
•	Protect your devices and help keep loved ones safe and secure, with Advanced Security included.
•	Get peace of mind with parental controls included. Pause WiFi to any connected device, set family-safe browsing, device limits, and more.
•	Enjoy ultimate control. Set up and personalize your WiFi, assign user profiles, and get help improving the performance of every connected device.

Getting started is simple. All you need is your Xfinity ID and the password you set up when you signed up for Xfinity Internet.

Need help signing in?

•	If you don't have an Xfinity ID yet, create one here: xfinity.com/getstarted
•	Look up your existing Xfinity ID: xfinity.com/id
•	Or reset your Xfinity password: xfinity.com/password

Learn more about your options related to ‘California Civil Code §1798.135: Do Not Sell My Info’ at www.xfinity.com/privacy/manage-preference
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