poor

Xfinity | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-1 Point Past 30 Days

Category: Utilities

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

54%

Android
935 Reports

iOS unitQ Score

iOS User Feedback

46%

iOS
784 Reports

User Feedback

46%

iOS
784 Reports

54%

Android
935 Reports

Xfinity - Latest Quality Issues

Android

Mar 1, 2025

My bill jumped $70. Good grief

Android

Mar 1, 2025

Security button just disappeared earlier this week. Not fixed even after uninstall/updates.

Android

Mar 1, 2025

Poor customer service. Representative gives me total price for service but when I get bill it's much more. When questioned they just point finger at each other and don't correct. Takes forever to talk to person about problem.

Android

Mar 1, 2025

The app is good but can you please include the times the doors are opening and closing on the purple xfinity app... I used to be able to use the home xfinity now it doesn't work it says there is trouble try again later... the purple app doesn't show the door times but other than that it's good

Android

Mar 1, 2025

Cannot get to my email accounts

Android

Mar 1, 2025

My just said that there's a bug in the app

Android

Mar 1, 2025

Difficult to Navigate

Android

Mar 2, 2025

Nothing works. Purposely time wasting design. No ability to cancel my plan?

Android

Mar 2, 2025

Xfinity has started putting a pop up ad when you open the app. You have to close the ad before you can do anything else. If you click on the ad and do everything it suggests the ad still pops up next time you open the app.

Xfinity - Product Description

Enhance your online experience with the all-in-one Xfinity app.

It's the power of the Xfinity 10G Network, in the palm of your hand. Manage your account, pay bills, boost your network, and enhance your experience on the Xfinity app.

Xfinity customers get all this for free:

• Everything you need to manage your Xfinity account — view your plan details, change or upgrade your service, and more.
• Xfinity Rewards. Join for free so you can enjoy special perks, unique experiences, and product benefits right in the app, just for being a customer.
• Tools to help you test your internet speeds, troubleshoot your connection, check data usage, and even restart your equipment.

Customers who rent our internet equipment also get:

• Access personalized tools and tips to help improve your WiFi performance.
• Test the Internet speed reaching every connected device in your home.
• Protect your devices and help keep loved ones safe and secure, with Advanced Security included.
• Get peace of mind with parental controls included. Pause WiFi to any connected device, set family-safe browsing, device limits, and more.
• Enjoy ultimate control. Set up and personalize your WiFi, assign user profiles, and get help improving the performance of every connected device.

Getting started is simple. All you need is your Xfinity ID and the password you set up when you signed up for Xfinity Internet.

Need help signing in?

• If you don't have an Xfinity ID yet, create one here: xfinity.com/getstarted
• Look up your existing Xfinity ID: xfinity.com/id
• Or reset your Xfinity password: xfinity.com/password

Learn more about your options related to ‘California Civil Code §1798.135: Do Not Sell My Info’ at www.xfinity.com/privacy/manage-preference

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