poor

Xfinity | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

0 Points Past 30 Days

Category: Utilities

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

38%

Android
400 Reports

iOS unitQ Score

iOS User Feedback

62%

iOS
653 Reports

User Feedback

62%

iOS
653 Reports

38%

Android
400 Reports

Xfinity - Latest Quality Issues

iOS

Mar 31, 2025

Waste of Time

This app is useless. You cannot sign in unless you use your browser. There is absolutely nothing intuitive about the app. There are so many issues I have with the app and all other means of communicating with Comcast, I do not want to waste any more time.

iOS

Mar 31, 2025

I think the app is useless!!

Every time I have to use the app which has been everyday it's of no help with my daily internet outages I hate this app!

iOS

Mar 31, 2025

Worst app and customer service I have ever encountered

Nothing works but the app says everything is fine

iOS

Apr 1, 2025

Useless

Can't log in to my account anymore. Used to be seamless - quick Face ID scan - and I was in. Now it wants to log me in via their website but just continually asks me for my password. If I login via my browser it works but the app is now useless. Nice job guys….You raised my rates for this??

iOS

Apr 1, 2025

Terrible service

You're charging me for something that does not work. The phone number does not work on my mobile device you gave me. You get a zero rating. Fix my account I owe you nothing.

iOS

Apr 1, 2025

Error code 137

Saturday and Sunday no Internet. Today, Monday, no streaming. Are we living in a third world country?

iOS

Apr 1, 2025

Owner

App never works.

iOS

Apr 1, 2025

Terrible

Terrible support & chat

iOS

Apr 1, 2025

Horrible costumer service

They won't connect you to anybody as a supervisor or any hire ups. They'll put you on hold for a hour or two just to hang up and have to repeat yourself and then hang up on you. Techs never show up or they won't fix the issues. If you have complains there is no one to reach nor will they contact you when they say they will, I'm still waiting on a call from hire ups and I've been for 2/3yrs for that call, they will not apply credits when they say they will. Don't get xfinity unless you like getting lied to and getting dipped off

Xfinity - Product Description

Enhance your online experience with the all-in-one Xfinity app.

It's the power of the Xfinity 10G Network, in the palm of your hand. Manage your account, pay bills, boost your network, and enhance your experience on the Xfinity app.

Xfinity customers get all this for free:

• Everything you need to manage your Xfinity account — view your plan details, change or upgrade your service, and more.
• Xfinity Rewards. Join for free so you can enjoy special perks, unique experiences, and product benefits right in the app, just for being a customer.
• Tools to help you test your internet speeds, troubleshoot your connection, check data usage, and even restart your equipment.

Customers who rent our internet equipment also get:

• Access personalized tools and tips to help improve your WiFi performance.
• Test the Internet speed reaching every connected device in your home.
• Protect your devices and help keep loved ones safe and secure, with Advanced Security included.
• Get peace of mind with parental controls included. Pause WiFi to any connected device, set family-safe browsing, device limits, and more.
• Enjoy ultimate control. Set up and personalize your WiFi, assign user profiles, and get help improving the performance of every connected device.

Getting started is simple. All you need is your Xfinity ID and the password you set up when you signed up for Xfinity Internet.

Need help signing in?

• If you don't have an Xfinity ID yet, create one here: xfinity.com/getstarted
• Look up your existing Xfinity ID: xfinity.com/id
• Or reset your Xfinity password: xfinity.com/password

Learn more about your options related to ‘California Civil Code §1798.135: Do Not Sell My Info’ at www.xfinity.com/privacy/manage-preference

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