Quality degradation at Xoom Money Transfer  
Users report higher volume of Quality Issues than usual
74
good

Xoom Money Transfer | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 30 Days
Category: Finance
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
75%
Android
109 Reports
iOS unitQ Score
iOS User Feedback
25%
iOS
37 Reports
User Feedback
25%
iOS
37 Reports
75%
Android
109 Reports
Xoom Money Transfer - Latest Quality Issues
Android
Jan 22, 2025
Locked my account and refused to tell me a reason or how to remedy the situation.
Android
Jan 23, 2025
a little slow in getting the money
Android
Jan 23, 2025
the app experience is not great. fingerprint doesn't work, I need to verify my identity with PayPal Everytime.
iOS
Jan 24, 2025
Useless customer support
When it works, it works. When you encounter a problem, God help you getting any customer support. Xoom and PayPal (Xoom is a PayPal service) has the most dystopian, nightmarish customer “support” I've ever encountered. Don't get sucked into their “service,” you're bound to regret it eventually.
Android
Jan 24, 2025
Attempted a transfer from a UK bank account to a UPI address (India). Initially, the transaction looked like it would be quick. But then it said it was delayed. Later that day, I had a call from Xoom to verify the transaction. Once verified, I was told the transaction would take 2-3 working days. The money then left my account a couple of days later. However, it has still not arrived at its destination one month later. It feels like the money is lost.
iOS
Jan 25, 2025
Not good
I want to send money urgent but app required document in process and take very long time finaly i cancel the transfer and pay with remitly and recived in 5-6 minutes money
Android
Jan 26, 2025
It just doesn't work and customer service doesn't work either!! You're wasting your time with this
Android
Jan 29, 2025
It is not available for use in Panama, being a dollarized country and still far from the development of solutions or apps of this quality, an important market, greetings
Android
Jan 30, 2025
BEWARE: This app has become very frustrating to use. It used to be money in minutes, and they already took out the $1000 out of my account, and now they're holding on to my money for 4 days? With today's technology, how are you guys this slow?
Xoom Money Transfer - Product Description
Xoom is the fast, safe, and reliable way to send money to friends and family abroad. We have you covered with:

24/7 transaction protection and fraud monitoring. Because we're a PayPal service, your transactions and financial info are secured by PayPal's trusted technology

Competitive and transparent rates for you, and no transaction fees for your contacts

Easy access to your PayPal wallet, so you can use your PayPal payment methods on Xoom

Upfront delivery times and real-time tracking updates, so you know when your money will be delivered

Multiple ways to send, including bank deposits, cash pickup, and mobile wallet transfers

Quickly reload mobile phones. Just log in to Xoom, enter your contact’s number, and pay in seconds

Send money directly to friends and family – they don’t need a PayPal or Xoom account

Mexico

Send money to all major banks including BBVA Bancomer, BanCoppel, Banorte, and Banamex. Money is typically available same day*. Your contacts can pick up cash from over 41,000 trusted locations like OXXO and Elektra. Money is typically available in minutes*. Reload minutes to Telcel, ATT&T, and others

The Philippines

Send money to over 35 banks including Banco de Oro and Bank of the Philippine Islands. Your contacts can pick up cash from over 12,000 reliable locations like Cebuana Lhuillier and M. Lhuillier. Money is typically available in minutes* when you send to banks or for cash pickup

India

Send money to all banks in India including State Bank of India, ICICI, HDFC Bank, and Axis Bank. Send via UPI ID or with your contact’s bank info. Your contacts can pick up cash from over 100,000 convenient locations like Muthoot Finance and Manappuram Finance. Money is typically ready in minutes* when you send to banks or for cash pickup

Dominican Republic

Send money to all major banks including BanReservas, Banco BHD, and Banco Popular. Money is typically available next business day*. Your contacts can pick up cash from over 500 trusted locations like Caribe Express and Banco BHD León. Money is typically available in minutes*. You can even send money to someone’s doorstep via Caribe Express or Remesas Dominicanas

Colombia

Send money to all major banks including Bancolombia and Davivienda. Your contacts can pick up cash from over 2500 locations like SuperGiros and Bancolombia.

You can even send money to friends and family who live in the United States! Send money to your contact’s bank account, or their Visa or MasterCard debit card. Your contacts can pick up cash from over 5,000 locations like Ria. Money is typically ready in minutes* when you send to banks or for cash pickup

You can also send to: Albania, Algeria, Argentina, Armenia, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Belize, Benin, Bhutan, Bolivia, Botswana, Brazil, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cayman Islands, Chile, China, Comoros, Congo, Costa Rica, Croatia, Cyprus, Czech Republic, DR Congo, Denmark,  Djibouti, Ecuador, Egypt, El Salvador, Eritrea, Estonia, Ethiopia, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Greece, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Ivory Coast, Jamaica, Japan, Jordan, Kenya, Kuwait, Kyrgyzstan, Latvia, Liberia, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, Mali, Malta, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Samoa, Saudi Arabia, Senegal, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Suriname, Swaziland, Sweden, Switzerland, Tajikistan, Tanzania, Thailand, Togo, Tonga, Tunisia, Uganda, Ukraine, UAE, UK, Uruguay, Vietnam, Zambia, Zimbabwe

*Transfers subject to review and may be delayed or stopped if an issue is identified
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