54
fair

Yorkshire Building Society | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
8 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Yorkshire Building Society? Unlock additional insights
Android unitQ Score
Android User Feedback
87%
Android
45 Reports
iOS unitQ Score
iOS User Feedback
13%
iOS
7 Reports
User Feedback
13%
iOS
7 Reports
87%
Android
45 Reports
Yorkshire Building Society - Latest Quality Issues
iOS
Nov 10, 2024
Too slow
I've been a YBS customer for nearly 30 yrs and honestly have never had any issues or problems whatsoever, recently though (past few years) I downloaded the app, when I send my son or any friends money it doesn't appear in their account for at least a day, I just wish it was a bit faster-also my card recently expired and I found out they don't have that service anymore either, I'm off work next week and I'll be changing to the RBS as my family use this bank and they seem to have all the services I require.
Android
Nov 10, 2024
Updated from previous version but every time I try to open the app it tells me to update, but if I go to store to update it says I have latest version!
Android
Nov 10, 2024
The application seems a little erratic - especially soon after opening an account. Biometric log on worked sporadically and needed to be set up again and agsin after a failures. Frustrated and having changed to a PIN, there seems no option to return to more secure Fingerprint? Perhaps it's hidden somewhere? One hopes it will improve/settle down. Telephone Customer Service is helpful.
iOS
Nov 11, 2024
logs out all the time
A real hassle to keep logging in every week or so….
iOS
Nov 13, 2024
Waiting
Lots of issues over opening and depositing money into the ISA. Numerous trips and phone calls.
Android
Nov 16, 2024
"You need to update the YBS app to keep using it." So I did. And still I get "You need to update the YBS app to keep using it." This is a pretty awful update - to put it mildly. Play store says the most recent version is 1.48.0.172 and that's exactly what I now have
Android
Nov 16, 2024
Abysmal Regularly unable to log in, keeps looping round the same process of entering credentials and OTP.. Useless if you need access to your money.
Android
Nov 16, 2024
Asks me to update app before I can use it. Have already updated to latest version and keep getting asked. Unusable.
Android
Nov 16, 2024
Updated but won't work. App says to update. I have. Forced stop and reopened but still no joy
Yorkshire Building Society - Product Description
Digital Banking made simple
Manage your savings with our secure mobile banking app, giving you quick, easy and safe access to your YBS savings accounts. You can view your balance and transactions and do many of the things you can with YBS online banking, whenever and wherever you need it.

How do I get started?
You’ll need to be registered for online banking and we need your up-to-date mobile number. Once you’ve downloaded the savings app, it takes just a couple of minutes to set yourself up and get started with mobile banking.
* Open the app and enter your YBS online banking login details (username or customer number), date of birth and three random characters from your online account password
* You’ll receive a text message or phone call from us with your verification code 
* Enter this code into the app
* You’re registered. It couldn’t be easier
Next, we’ll ask you to set up either a biometric (facial recognition/ fingerprint) or six-digit passcode. And that’s it!
		
What are the benefits?
* Access – All your savings accounts in one view, just click on an account to see details of your transactions.
* Security –  Set-up facial recognition/ fingerprint or a passcode for secure login.
* Transfers – Transfer money between your YBS savings accounts or to external accounts.
* Payments – Pay bills or settle up with your friends – all you need is their bank account details.
* Transaction history – View your transactions and deposits.
* Your profile – Check and update the personal details & contact info we hold for you
* Search and apply for a new savings account

Frequently asked questions
Do I have to be a YBS customer to use the app?
Yes. To use the app you need to be an existing YBS customer and have registered your account for online banking. We will also require an up-to-date mobile number. If you are a YBS customer but not yet registered for online banking, the process is quick and easy. You can sign up for online access on our website – ybs.co.uk/register

Can I use online banking and the app?
Yes, you can use both online services to access your savings account, whichever is most convenient at the time.

Is the YBS app secure?
Yes. The app has been built with industry-standard security practices via secure passcode or biometric and does not store any account information locally on your device. For more information see  ybs.co.uk/security

What can I do with the YBS savings app?
You'll be able to check your balance, view transactions, update payee details, transfer money between accounts and make payments along with many of the same services you can use through online banking on our website. 

Can I use the YBS Savings app on multiple devices?
No, currently the YBS Savings App will only work on one device at a time.  

For our full list of FAQs, please visit ybs.co.uk/savings-app

Terms and conditions apply, please see our website, ybs.co.uk for full terms and conditions. You must be aged 16 or over to use the Yorkshire Building Society app.
© 2020 Yorkshire Building Society. All rights reserved.
Yorkshire Building Society is a member of the Building Societies Association and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Yorkshire Building Society is entered in the Financial Services Register and its registration number is 106085. Head Office: Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. References to 'YBS Group' or 'Yorkshire Group' refer to Yorkshire Building Society, the trading names under which it operates (Chelsea Building Society, the Chelsea, Norwich & Peterborough Building Society, N&P and Egg) and its subsidiary companies.
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