66
fair

Your Texas Benefits | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 30 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at HHSC? Unlock additional insights
Android unitQ Score
Android User Feedback
79%
Android
74 Reports
iOS unitQ Score
iOS User Feedback
21%
iOS
20 Reports
User Feedback
21%
iOS
20 Reports
79%
Android
74 Reports
Your Texas Benefits - Latest Quality Issues
Android
Jan 17, 2025
App won't allow me to log in, with my correct info. Won't allow me to change my password. Trash app. Also your trash website is just as useless. Same issue, and calling doesn't help. I mailed my renewal, it never got delivered, and I am not able to renew online, as well as your Aransas pass office has been closed for over a week, and I'm told until the 27th. So thanks for nothing.
Android
Jan 18, 2025
It's complicated, this software needs more development
iOS
Jan 21, 2025
Error
Trying to report a change and keep receiving an error when it asks; “Is this person on strike?” I can't update information in a timely manner. Instead I have to call and be on hold for forever.
Android
Jan 22, 2025
this website is not user friendly and the camera app takes terrible pictures
iOS
Jan 24, 2025
document
Sometimes it is difficult to enter the candle
Android
Jan 25, 2025
I ask to get a card because I need a new one but it never came in the mail
Android
Jan 27, 2025
The app is not working and then you call and they treat you really bad
Android
Jan 27, 2025
App crashes too much
iOS
Jan 27, 2025
Black Screen
I am trying to create an account however, after entering my name and date of birth and pressing next, the screen turns black. It does not exit the app or crash however the screen is black and I am unable to use it. I have also tried using my iPad instead of my phone but it has the same problem.
Your Texas Benefits - Product Description
The Your Texas Benefits app is for Texans who have applied for or get:  
• SNAP food benefits 
• TANF cash help 
• Health care benefits (including Medicare Savings Program and Medicaid)  

Manage and view your cases anytime you want – right from your phone.  
 
Use the app to send us documents we need. 
 
Get alerts, like when it’s time to renew your benefits.  
 
Manage your Lone Star Card.  
 
You also can report changes to your cases and find an office near you. 
 
To get started, set up a Your Texas Benefits account (if you don’t already have one). 
 
Here are features you can access once you set up your account: 
 
View your cases: 
• Check the status of your benefits. 
• See your benefit amounts. 
• Find out if it’s time to renew your benefits. 
 
Manage account settings: 
• Change your password. 
• Sign up to go paperless and get notices and forms sent to you on the app. 

Send us documents: 
• Attach photos of the documents or forms we need from you and then send them to us.  

Get alerts and view case history: 
• Read messages about your cases. 
• View documents you’ve attached and sent us through the website or app. 
• View any changes you’ve reported. 
 
Report changes about your: 
• Phone numbers  
• Home and mailing addresses 
• People on your cases 
• Housing costs 
• Utility costs 
• Job information 

Manage your Lone Star Card:  
• View your balance. 
• Track your transaction history.  
• Check your upcoming deposits. 
• Change your PIN. 
• Freeze or replace your stolen or lost card. 
 
Find an office: 
• Find HHSC benefit offices. 
• Find community partner offices. 
• Search by your current location or ZIP code.
Want to improve your unitQ Score by 20% within 30 days?
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