66
fair

Your Texas Benefits | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 30 Days
Category: Health & Fitness
Work at HHSC? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at HHSC? Unlock additional insights
Android unitQ Score
Android User Feedback
78%
Android
62 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
17 Reports
User Feedback
22%
iOS
17 Reports
78%
Android
62 Reports
Your Texas Benefits - Latest Quality Issues
Android
Mar 21, 2025
Always tells me my password is incorrect first time, second attempt my account is now locked. have to do a forgot password every dam time I want to log into my account. 👎👎👎
Android
Mar 21, 2025
This app is subpar! Always kicking me out and not accepting passwords. Having to call for reset help too often!
Android
Mar 22, 2025
it sucks it keeps telling me that if u have renewals u will see them here well I haven't seen nothing in there an not only that I've been trying to send u documents for the last 2 weeks an it says I sent u nothing!! u all need to get a better app to were people can use it!!!!!!!
iOS
Mar 22, 2025
System updated
I love that we are able to lock our cards now but I always having problems to unlock it. I keep my card locked because I'm a victim of the scam going around. But to not be able to unlock it when in need is crazy. Updates should happen around midnight not an entire day or weekend
Android
Mar 23, 2025
I've been trying to get on the app a lot but it won't let me but I have Wi-Fi on what does that mean
Android
Mar 27, 2025
absolutely inaccurate, has deposits on the app that never occur 😆
Android
Mar 28, 2025
Hacked! My kids and I are always losing our deserved and well needed benefits that keep getting canceled. I have health issues that can kill me! People in your devices illegally. Can change your emails, phone, even your birthday. Say your kid doesn't live with you. I've been dealing with this for 5 years.
iOS
Mar 29, 2025
Fantastic…when it works
When this app works, it's super convenient to upload documents, check info, etc. but for every time it works, there are four that it says some version of “system unavailable,” even after deleting and redownloading. It's getting super frustrating.
iOS
Mar 31, 2025
Application
Sometimes it confusing!
Your Texas Benefits - Product Description
The Your Texas Benefits app is for Texans who have applied for or get:  
• SNAP food benefits 
• TANF cash help 
• Health care benefits (including Medicare Savings Program and Medicaid)  

Manage and view your cases anytime you want – right from your phone.  
 
Use the app to send us documents we need. 
 
Get alerts, like when it’s time to renew your benefits.  
 
Manage your Lone Star Card.  
 
You also can report changes to your cases and find an office near you. 
 
To get started, set up a Your Texas Benefits account (if you don’t already have one). 
 
Here are features you can access once you set up your account: 
 
View your cases: 
• Check the status of your benefits. 
• See your benefit amounts. 
• Find out if it’s time to renew your benefits. 
 
Manage account settings: 
• Change your password. 
• Sign up to go paperless and get notices and forms sent to you on the app. 

Send us documents: 
• Attach photos of the documents or forms we need from you and then send them to us.  

Get alerts and view case history: 
• Read messages about your cases. 
• View documents you’ve attached and sent us through the website or app. 
• View any changes you’ve reported. 
 
Report changes about your: 
• Phone numbers  
• Home and mailing addresses 
• People on your cases 
• Housing costs 
• Utility costs 
• Job information 

Manage your Lone Star Card:  
• View your balance. 
• Track your transaction history.  
• Check your upcoming deposits. 
• Change your PIN. 
• Freeze or replace your stolen or lost card. 
 
Find an office: 
• Find HHSC benefit offices. 
• Find community partner offices. 
• Search by your current location or ZIP code.
Want to improve your unitQ Score by 20% within 30 days?
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