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Zalando – Online fashion | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
62%
Android
445 Reports
445 Reports
iOS unitQ Score
iOS User Feedback
38%
iOS
271 Reports
271 Reports
User Feedback
38%
iOS
271 Reports
271 Reports
62%
Android
445 Reports
445 Reports
Zalando – Online fashion - Latest Quality Issues
Android
Jan 29, 2025
It's not even dark to compare there I tell my terrible experience, it turns out that I bought some pants, they arrived in good condition but when I tried them on they were too small and I started the return process, a month goes by and I don't receive my refund, I get in touch and they tell me to my surprise that they received the empty package and they won't refund me. First of all, Zalando is responsible if they haven't received it at least they should investigate what happened but they don't give me a solution, you lose your money, they are the worst. DO NOT BUY ANYTHING THERE
Android
Jan 29, 2025
New year new regulations... I have had plus for two or three years now, always ordered any price with free delivery since I had activated plus!!! And I make a lot of orders! Now only 4 free deliveries 10 euros a year? At least that's what I read because even in the description you can't understand a thing!! Return update: before it was 100 days now only 30 starting from January oh well always worse!!! The app works well but Zalando is always worse
Android
Jan 29, 2025
They have kept my money. Do not buy any more. You buy trousers and return them because the size does not match. After three weeks and without any information, I contact them and they tell me that they cannot refund me because the package has arrived empty. This only has one name: ROBBERY or it has been kept by Celeritas, which was the courier service, or it has been kept by someone from Zalando. I am certainly not going to buy any more, but you should not either. What kind of company is Zalando?
Android
Jan 29, 2025
The kind of site/app where it's impossible to talk to someone, the help and contacts section is just irritating.
Android
Jan 29, 2025
The new program sucks, before with Zalando Plus which cost €9.95 a year you always had unlimited free shipping, even long distance shipping Now it's free but there are many more restrictions and only 4 free long distance shipping Every year it gets worse and worse! It's funny that they present it as something incredible and advantageous. I'm sorry to disappoint, it's not. I hope you lose most of your customers like Netflix.
Android
Jan 29, 2025
Needs to be much easier to search past orders. You're missing out on sales because we can't find our last order, from 3 years ago, with our sizes.
Android
Jan 29, 2025
One star deducted because a search within past orders is not possible.
Android
Jan 29, 2025
Terrible delivery management, they wash their hands if the package doesn't show up. I've been handling the arrangements with the transport company myself for 5 days. I won't buy from ZALANDO again, too many problems with the shipments.
Android
Jan 29, 2025
Difficult to read orders in progress, there is no management of your payment methods and no contact number
Zalando – Online fashion - Product Description
Shop the latest fashion trends on Zalando. We are Europe’s biggest online retailer - explore clothing, shoes, accessories, sportswear and much more. Our selection of fashion ranges from popular brands to sought-after designer labels. This combined with free returns, makes Zalando a one-stop, convenient shopping experience. ••• Style that’s as unique as you ••• - Explore options with a focus on sustainability - Follow fashion experts to see how they style their outfits - Follow brands to see more from them first, including new items and collections ••• Get inspired and never miss a trend ••• - Stay up to date with news and trends from fashion experts and brands - Discover collections and lines from a wide range of designer brands - Stay up to date with sales, discounts, promotions and discount codes ••• Fashion pieces for every style ••• - Wide range of affordable and designer fashion: trendy dresses, t-shirts, shirts, skirts, jackets, jeans and much more for all occasions - Selection of the latest shoes from popular brands: sandals, heels, boots, casual shoes, sneakers and many more for women, men and kids - Fashion accessories for every style: handbags, backpacks, jewelry, hats, scarves, watches, smartwatches, textile masks and more ••• Simple and safe shopping ••• - Free returns so you can try your look on at home first - A variety of choices and easy ways to pay ••• We love hearing from you ••• - Stay in touch and connect with us on Facebook: facebook.com/zalando - Show us your unique style on Instagram: instagram.com/zalando - Get inspired by our must-have collections and trending pieces on Pinterest: pinterest.com/zalandouk Let us know what you think about the App by leaving a review or writing to us at ios@zalando.de App permissions - Identity: Necessary to send you personalized notifications for vouchers, sale alerts and much more. - Photos/Media/Files: Necessary to load product images faster. Zalando will not have access to your private photos or data. - Camera: Necessary to use the photo search and barcode scanner functionalities. You may not use or make any purchases via the Zalando FashionStore App (the “App”) outside of the countries in which Zalando operates and which are presented as choices for you on the App (such countries, the “Permitted Areas”). To make a purchase on the App, you must be physically located within a Permitted Area and provide a delivery address or pickup address and billing address within a Permitted Area. Further, even if you place an order for delivery or pickup in your area, you are prohibited from changing the delivery or pickup address, as well as your billing address, to an address outside of a Permitted Area. By using the App, you expressly agree that no sales via the App are permitted outside of the Permitted Areas and that you will not use or attempt to use the App to make any purchases outside of the Permitted Areas. ZALANDO MAKES NO REPRESENTATIONS OR WARRANTIES, AND EXPRESSLY DISCLAIMS ALL REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, THAT THE APP IS APPROPRIATE OR AVAILABLE FOR USE IN OTHER LOCATIONS OUTSIDE OF THE PERMITTED AREAS. Those who access or use the App from other jurisdictions do so at their own volition and are entirely responsible for compliance with all applicable local laws and regulations. Unless otherwise explicitly stated, all materials found on the App are solely directed to individuals located in the Permitted Areas. By using the App, you agree and consent to have your personal data collected, used, transferred to and processed in accordance with the laws of the Permitted Area and our Privacy Notice. If you do not agree to the collection of your data in accordance with the laws of the Permitted Area and our Privacy Notice, you must stop using the App immediately.
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