89
good

Zalando – Online fashion | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
34 Points Past 30 Days
Category: Shopping
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30-Day Trend
 
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Fair
 
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Epic
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Android unitQ Score
Android User Feedback
59%
Android
333 Reports
iOS unitQ Score
iOS User Feedback
41%
iOS
228 Reports
User Feedback
41%
iOS
228 Reports
59%
Android
333 Reports
Zalando – Online fashion - Latest Quality Issues
iOS
Mar 30, 2025
Difficult to navigate
When I type in a brand I get and "discover the brand" with all kinds of choices in it and there is no option to just see everything from the brand.
iOS
Mar 30, 2025
The app is not the best
I love Zalando, they work great! There is a choice and often the size recommendations are right Fast deliveries, great returns policy! Sales logistics are great On the other hand, the app is not great at all, a lack of ergonomics, for example you can't save searches Must make progress on this side
iOS
Mar 31, 2025
application to avoid SCAM
I've been ordering on this site for years, and for some time now not only are the prices exorbitant but also we are sold non-existent sizes so that they send us the one just below. I ordered 3 jeanes in 46 and sent it from 44!!!!! Obviously, jeans are not suitable. Also, I had ordered a pair of shoes with jeans and the shoes never arrived. I contacted the media many times but as these are closed mailboxes, it was impossible to send back the document they asked for. So they refuse to trigger the refund, even though the pair is worth + 100€. This is unacceptable. 100€ in the c** while I'm a student Thank you zalando
iOS
Mar 31, 2025
deficient
Prices cannot be arranged from lowest to highest and vice versa. The application does it with interest.
Android
Apr 1, 2025
fatal, you make an order and it says that it arrives so day and you talk to the people at Zanlando and the only thing they tell you is to wait longer than indicated
Android
Apr 1, 2025
Really disgusting app, I bought an item 2 times because you don't let me get it and not even the new one is coming, mha
Android
Apr 1, 2025
Very poor customer support.
Android
Apr 1, 2025
In general, the App works very well. The only flaw: it often happens to me that, after inserting filters in the search and selecting one of the results, going back to the list of results, the filters inserted are reset. It's very annoying!
Android
Apr 2, 2025
difficult, I only chat with an idiot.
Zalando – Online fashion - Product Description
Shop the latest fashion trends on Zalando.

We are Europe’s biggest online retailer - explore clothing, shoes, accessories, sportswear and much more. Our selection of fashion ranges from popular brands to sought-after designer labels. This combined with free returns, makes Zalando a one-stop, convenient shopping experience.

••• Style that’s as unique as you •••
- Explore options with a focus on sustainability
- Follow fashion experts to see how they style their outfits
- Follow brands to see more from them first, including new items and collections

••• Get inspired and never miss a trend •••
- Stay up to date with news and trends from fashion experts and brands
- Discover collections and lines from a wide range of designer brands
- Stay up to date with sales, discounts, promotions and discount codes

••• Fashion pieces for every style •••
- Wide range of affordable and designer fashion: trendy dresses, t-shirts, shirts, skirts, jackets, jeans and much more for all occasions
- Selection of the latest shoes from popular brands: sandals, heels, boots, casual shoes, sneakers and many more for women, men and kids
- Fashion accessories for every style: handbags, backpacks, jewelry, hats, scarves, watches, smartwatches, textile masks and more

••• Simple and safe shopping •••
- Free returns so you can try your look on at home first
- A variety of choices and easy ways to pay

••• We love hearing from you •••
- Stay in touch and connect with us on Facebook: facebook.com/zalando
- Show us your unique style on Instagram: instagram.com/zalando
- Get inspired by our must-have collections and trending pieces on Pinterest: pinterest.com/zalandouk

Let us know what you think about the App by leaving a review or writing to us at ios@zalando.de

App permissions
- Identity: Necessary to send you personalized notifications for vouchers, sale alerts and much more.
- Photos/Media/Files: Necessary to load product images faster. Zalando will not have access to your private photos or data.
- Camera: Necessary to use the photo search and barcode scanner functionalities.

You may not use or make any purchases via the Zalando FashionStore App (the “App”) outside of the countries in which Zalando operates and which are presented as choices for you on the App (such countries, the “Permitted Areas”). To make a purchase on the App, you must be physically located within a Permitted Area and provide a delivery address or pickup address and billing address within a Permitted Area. Further, even if you place an order for delivery or pickup in your area, you are prohibited from changing the delivery or pickup address, as well as your billing address, to an address outside of a Permitted Area. By using the App, you expressly agree that no sales via the App are permitted outside of the Permitted Areas and that you will not use or attempt to use the App to make any purchases outside of the Permitted Areas. 

ZALANDO MAKES NO REPRESENTATIONS OR WARRANTIES, AND EXPRESSLY DISCLAIMS ALL REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, THAT THE APP IS APPROPRIATE OR AVAILABLE FOR USE IN OTHER LOCATIONS OUTSIDE OF THE PERMITTED AREAS. Those who access or use the App from other jurisdictions do so at their own volition and are entirely responsible for compliance with all applicable local laws and regulations.  Unless otherwise explicitly stated, all materials found on the App are solely directed to individuals located in the Permitted Areas.

By using the App, you agree and consent to have your personal data collected, used, transferred to and processed in accordance with the laws of the Permitted Area and our Privacy Notice.  If you do not agree to the collection of your data in accordance with the laws of the Permitted Area and our Privacy Notice, you must stop using the App immediately.
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