56
fair
Zalando – Online fashion | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
67%
Android
389 Reports
389 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
193 Reports
193 Reports
User Feedback
33%
iOS
193 Reports
193 Reports
67%
Android
389 Reports
389 Reports
Zalando – Online fashion - Latest Quality Issues
Android
Feb 28, 2025
Complaints about defective items are not possible by phone, staff on the phone are very unfriendly, user experience in the app is very poor, complaints cannot be made directly from the order, the form for this is very hidden, the order number (which cannot be copied) must be entered manually in the complaint form and is not selectable
iOS
Feb 28, 2025
garbage
How do I send you the Celeritas package? Forget it, partner, they don't give you any solution, just wait, wait and wait. Zalando is the same, keep waiting and one day it will arrive, better go to the store, this is not worth it.
Android
Feb 28, 2025
I cannot paste IBAN and other account details when returning an item. What is that? You expect me to type it in??? IBAN number????
Android
Feb 28, 2025
I bought a Nike tracksuit for children on Zalando and it had details that did not meet the brand's standards. I contacted customer service, but they told me that it could not be fake and that they check the items. However, the product seemed unsuitable and not original. They sent me a questionnaire, but I just wanted to let them know that the product did not meet expectations, without wasting time with long procedures. Disappointed with the support received.
iOS
Feb 28, 2025
at
It is no longer possible to connect, even with your password, always give another one already received from you, there is no way to resolve the problem
Android
Feb 28, 2025
Never received products but scammers and DHL pay
Android
Feb 28, 2025
won't open photos
Android
Mar 1, 2025
Terrible customer service... I send for a pickup, the transport company takes the packages and it appears as undelivered on the Zalando website... I ask Zalando customer service and they don't take responsibility in a very good way by closing the chat conversation...
Android
Mar 1, 2025
Right now Zalando is hiring people who will like their products a lot (without buying), i.e. give high ratings. It's a clear scam that a large company is running. Of course I'm boycotting them after receiving suggestions for a structure and payment where they say it doesn't break the law but are fully aware that they fake product ratings. Does anyone like me think that the app might not be that popular?
Zalando – Online fashion - Product Description
Shop the latest fashion trends on Zalando. We are Europe’s biggest online retailer - explore clothing, shoes, accessories, sportswear and much more. Our selection of fashion ranges from popular brands to sought-after designer labels. This combined with free returns, makes Zalando a one-stop, convenient shopping experience. ••• Style that’s as unique as you ••• - Explore options with a focus on sustainability - Follow fashion experts to see how they style their outfits - Follow brands to see more from them first, including new items and collections ••• Get inspired and never miss a trend ••• - Stay up to date with news and trends from fashion experts and brands - Discover collections and lines from a wide range of designer brands - Stay up to date with sales, discounts, promotions and discount codes ••• Fashion pieces for every style ••• - Wide range of affordable and designer fashion: trendy dresses, t-shirts, shirts, skirts, jackets, jeans and much more for all occasions - Selection of the latest shoes from popular brands: sandals, heels, boots, casual shoes, sneakers and many more for women, men and kids - Fashion accessories for every style: handbags, backpacks, jewelry, hats, scarves, watches, smartwatches, textile masks and more ••• Simple and safe shopping ••• - Free returns so you can try your look on at home first - A variety of choices and easy ways to pay ••• We love hearing from you ••• - Stay in touch and connect with us on Facebook: facebook.com/zalando - Show us your unique style on Instagram: instagram.com/zalando - Get inspired by our must-have collections and trending pieces on Pinterest: pinterest.com/zalandouk Let us know what you think about the App by leaving a review or writing to us at ios@zalando.de App permissions - Identity: Necessary to send you personalized notifications for vouchers, sale alerts and much more. - Photos/Media/Files: Necessary to load product images faster. Zalando will not have access to your private photos or data. - Camera: Necessary to use the photo search and barcode scanner functionalities. You may not use or make any purchases via the Zalando FashionStore App (the “App”) outside of the countries in which Zalando operates and which are presented as choices for you on the App (such countries, the “Permitted Areas”). To make a purchase on the App, you must be physically located within a Permitted Area and provide a delivery address or pickup address and billing address within a Permitted Area. Further, even if you place an order for delivery or pickup in your area, you are prohibited from changing the delivery or pickup address, as well as your billing address, to an address outside of a Permitted Area. By using the App, you expressly agree that no sales via the App are permitted outside of the Permitted Areas and that you will not use or attempt to use the App to make any purchases outside of the Permitted Areas. ZALANDO MAKES NO REPRESENTATIONS OR WARRANTIES, AND EXPRESSLY DISCLAIMS ALL REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, THAT THE APP IS APPROPRIATE OR AVAILABLE FOR USE IN OTHER LOCATIONS OUTSIDE OF THE PERMITTED AREAS. Those who access or use the App from other jurisdictions do so at their own volition and are entirely responsible for compliance with all applicable local laws and regulations. Unless otherwise explicitly stated, all materials found on the App are solely directed to individuals located in the Permitted Areas. By using the App, you agree and consent to have your personal data collected, used, transferred to and processed in accordance with the laws of the Permitted Area and our Privacy Notice. If you do not agree to the collection of your data in accordance with the laws of the Permitted Area and our Privacy Notice, you must stop using the App immediately.
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