56
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Zalando – Online fashion | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
63%
Android
601 Reports
601 Reports
iOS unitQ Score
iOS User Feedback
37%
iOS
350 Reports
350 Reports
User Feedback
37%
iOS
350 Reports
350 Reports
63%
Android
601 Reports
601 Reports
Zalando – Online fashion - Latest Quality Issues
Android
Dec 21, 2024
I had a very good opinion of them but in the middle of Christmas I asked for two things as a gift and after 15 days that I had to call they tell me that it has been returned due to logistical issues and nothing left me behind.
Android
Dec 21, 2024
Since there are no more reviews it is more difficult to understand if a garment is for me, it happens more often to return things for the size or for the inadequate material (maybe it looks winter and instead it is too light). The link for size advice is not very useful in most cases. The easy shipping and return service is always good, but the rest really is lacking in quality.
Android
Dec 21, 2024
Package not received and refund not issued.... Bad.
Android
Dec 22, 2024
The man who came to bring the package he was very harsh
Android
Dec 22, 2024
Last order that was purchased on December 2nd with the payment method try first pay later and returned on December 9th, as the item was too big today Dec 20 I see the amount charged to my credit card despite the item had already been returned within the deadline... Due to the delays of the courier it is not registered at the warehouses, the item is not traceable but the charge is still recorded and for the refund you have to wait
Android
Dec 22, 2024
package not received via GLS. Apparently it is in depot Deinze with the mention undeliverable due to little address details. Still strange because the previous package did arrive... App deleted and no longer place orders via Zalando 😡
Android
Dec 22, 2024
Don't take any chances, expecting reimbursement for 2 orders that never arrived. Never again.. Uninstall it. Between Zalando and Celeris they have convinced me. impossible to talk to anyone. Customer support???
Android
Dec 22, 2024
Constant error message when entering the address. Packstation is stored, but is then not selectable as a shipping address. Annoying. I'd rather buy somewhere else.
Android
Dec 23, 2024
I was logged into the app forever. A few days ago, I opened the app and it wasn't anymore. Since then I have been trying to log in and it always appears at the bottom, in a red bar, the message: Please excuse me, registration is not possible, we are working on it. Do you know about the bug and are you really working on it?
Zalando – Online fashion - Product Description
Shop the latest fashion trends on Zalando. We are Europe’s biggest online retailer - explore clothing, shoes, accessories, sportswear and much more. Our selection of fashion ranges from popular brands to sought-after designer labels. This combined with free returns, makes Zalando a one-stop, convenient shopping experience. ••• Style that’s as unique as you ••• - Explore options with a focus on sustainability - Follow fashion experts to see how they style their outfits - Follow brands to see more from them first, including new items and collections ••• Get inspired and never miss a trend ••• - Stay up to date with news and trends from fashion experts and brands - Discover collections and lines from a wide range of designer brands - Stay up to date with sales, discounts, promotions and discount codes ••• Fashion pieces for every style ••• - Wide range of affordable and designer fashion: trendy dresses, t-shirts, shirts, skirts, jackets, jeans and much more for all occasions - Selection of the latest shoes from popular brands: sandals, heels, boots, casual shoes, sneakers and many more for women, men and kids - Fashion accessories for every style: handbags, backpacks, jewelry, hats, scarves, watches, smartwatches, textile masks and more ••• Simple and safe shopping ••• - Free returns so you can try your look on at home first - A variety of choices and easy ways to pay ••• We love hearing from you ••• - Stay in touch and connect with us on Facebook: facebook.com/zalando - Show us your unique style on Instagram: instagram.com/zalando - Get inspired by our must-have collections and trending pieces on Pinterest: pinterest.com/zalandouk Let us know what you think about the App by leaving a review or writing to us at ios@zalando.de App permissions - Identity: Necessary to send you personalized notifications for vouchers, sale alerts and much more. - Photos/Media/Files: Necessary to load product images faster. Zalando will not have access to your private photos or data. - Camera: Necessary to use the photo search and barcode scanner functionalities. You may not use or make any purchases via the Zalando FashionStore App (the “App”) outside of the countries in which Zalando operates and which are presented as choices for you on the App (such countries, the “Permitted Areas”). To make a purchase on the App, you must be physically located within a Permitted Area and provide a delivery address or pickup address and billing address within a Permitted Area. Further, even if you place an order for delivery or pickup in your area, you are prohibited from changing the delivery or pickup address, as well as your billing address, to an address outside of a Permitted Area. By using the App, you expressly agree that no sales via the App are permitted outside of the Permitted Areas and that you will not use or attempt to use the App to make any purchases outside of the Permitted Areas. ZALANDO MAKES NO REPRESENTATIONS OR WARRANTIES, AND EXPRESSLY DISCLAIMS ALL REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, THAT THE APP IS APPROPRIATE OR AVAILABLE FOR USE IN OTHER LOCATIONS OUTSIDE OF THE PERMITTED AREAS. Those who access or use the App from other jurisdictions do so at their own volition and are entirely responsible for compliance with all applicable local laws and regulations. Unless otherwise explicitly stated, all materials found on the App are solely directed to individuals located in the Permitted Areas. By using the App, you agree and consent to have your personal data collected, used, transferred to and processed in accordance with the laws of the Permitted Area and our Privacy Notice. If you do not agree to the collection of your data in accordance with the laws of the Permitted Area and our Privacy Notice, you must stop using the App immediately.
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