poor

ZARA | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-5 Points Past 30 Days

Category: Shopping

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

78%

Android
576 Reports

iOS unitQ Score

iOS User Feedback

22%

iOS
161 Reports

User Feedback

22%

iOS
161 Reports

78%

Android
576 Reports

ZARA - Latest Quality Issues

Android

Jan 28, 2025

Terrible, I can't use it... and I don't understand why what you manage on the web is different from the app, in the latter I have been associated with the Canary Islands region and I can't modify it.

Android

Jan 28, 2025

The least intuitive app of all the clothing stores... A real shame, really, as it's so nice to go to the stores with their music and the atmosphere while we buy clothes there... PUT THE CODE TO USE THE GOOGLE WALLET! At least that's it!

Android

Jan 28, 2025

Unfortunately, payment options are limited to credit cards. I find this completely incomprehensible in times of secure payment methods such as PayPal and Klarna.

Android

Jan 28, 2025

Inexplicably, they have not let me pick up the car in store, even though I have two within 2 kilometers. I don't understand. They should correct this.

Android

Jan 29, 2025

Terrible experience. Deliveries keep getting rescheduled. Reading horror stories online about countless customers feeling cheated by Zara. Avoiding online purchase henceforth.

Android

Jan 29, 2025

impossible to choose a relay point. and impossible to connect on the internet. the application and the site buggy

Android

Jan 29, 2025

Every new update ruins existing functionality. With last update payment with saved card not working. Horrible.

Android

Jan 29, 2025

easy to order. just 1 downside: impossible to pay with bank contact

Android

Jan 30, 2025

With the updates since last year it does not let me open my account and I could not make purchases, to date it does not allow me access to my account and I do not know what to do. 🤷According to my account it does not correspond to my password and I put recover password and I do not receive any email to recover it

ZARA - Product Description

Discover the Zara collection with ideas for Woman, Man, and Kids. You can shop and see all our new collections and fashion campaigns for the upcoming seasons on our app and online store.

Woman:
You will find the following categories of clothing and accessories available for women at Zara:
- Shirts
- T-shirt/Bodysuits
- Tops
- Sweatshirts
- Skirts
- Pants
- Jeans
- Shorts
- Coats
- Shoes
- Bags
- Swimwear
- Accessories
- Lingerie
- Beauty
- Fragrances
- Basics
- Complete Looks
- Suits

Man:
The Zara collection for men includes:
- Basics
- Pants
- Cargo/Parachute
- Jeans
- Jackets/Overshirts
- Sweatshirts
- T-shirts
- Shirts
- Polos
- Shorts
- Sweaters/Cardigans
- Suits
- Overcoats
- Sportcoats/Blazers
- Shoes
- Bags/Backpacks
- Accessories
- Fragrances

Kids:
A selection of clothing, accessories, and shoes for:
- Girl: 6-14 years
- Boy: 6-14 years
- Baby Girl: 9 months-6 years
- Baby Boy: 9 months-6 years
- Newborn: 0-12 months

The Zara collection for kids also includes an Edited/customizable section, a selection of clothing and accessories to customize that is updated weekly.

In addition to our permanent collections, you can find all of our special releases, our beauty category, and our line of lingerie in the Zara app.

Other features of the Zara app are:
- Favorites: use your favorites list to save all the clothing and accessories that you like.
- Order tracking and easy, intuitive, and fast returns. Track your order every step of the way.
- Locate the Zara store nearest you.
- Activate notifications and receive information about new arrivals, releases, special collections...

Store mode
- Use the app in “store mode” when you are shopping in one of our stores and utilize all of its features to improve your experience.

Zara QR:
Use your QR code in the Zara app to:
- Have all your online and in-store purchases linked. Identify yourself at the register in the store with your Zara QR and ask for the eReceipt.
- Make returns in the store, online as well as in-store purchases.
- Pick up all your online orders in the store.

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