fair

ZARA | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

4 Points Past 30 Days

Category: Shopping

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

81%

Android
593 Reports

iOS unitQ Score

iOS User Feedback

19%

iOS
141 Reports

User Feedback

19%

iOS
141 Reports

81%

Android
593 Reports

ZARA - Latest Quality Issues

Android

Dec 21, 2024

For the products it deserves 4 stars but for online ordering only one star. I placed an order on December 2nd and it came on December 19th and so with a lot of insistence because it seems to have been lost on the way... and I had to go to a store to contact someone because otherwise he probably wouldn't come at all ☹️

Android

Dec 21, 2024

Truly Pathetic app for any purchase in India. Worse team and even worse experience. My 20k refund is stuck with them for more than 10 days and still there isn't any clarity on timelines. In the era of instant refunds these guys take ages to take any action. Not recommended at All. It's a scam to shop in India using this app. Bad experience

Android

Dec 21, 2024

Add Cash on Delivery

Android

Dec 21, 2024

Unfortunatelly there is no invoice option

Android

Dec 21, 2024

Non-existent online service. For 21 days I have placed an order that I have never received.. talking to an operator is impossible, only in chat do they answer, first the artificial intelligence, then the operator who always says the same things to wait... The days go by. and I don't receive a refund or my order. Painful! Orders arriving from China are faster with fast and professional services that respond immediately to requests. Painful!

Android

Dec 22, 2024

Many repeated pieces scattered around. should be grouped together. In this way, we do not get lost.

Android

Dec 22, 2024

When I leave the app and re-enter, the screen is blank or initialized, which is very inconvenient

Android

Dec 22, 2024

not worth the price

Android

Dec 22, 2024

I bought quite a few products including some pants after wearing them twice they swapped they lost the color very bad customer service

ZARA - Product Description

Discover the Zara collection with ideas for Woman, Man, and Kids. You can shop and see all our new collections and fashion campaigns for the upcoming seasons on our app and online store.

Woman:
You will find the following categories of clothing and accessories available for women at Zara:
- Shirts
- T-shirt/Bodysuits
- Tops
- Sweatshirts
- Skirts
- Pants
- Jeans
- Shorts
- Coats
- Shoes
- Bags
- Swimwear
- Accessories
- Lingerie
- Beauty
- Fragrances
- Basics
- Complete Looks
- Suits

Man:
The Zara collection for men includes:
- Basics
- Pants
- Cargo/Parachute
- Jeans
- Jackets/Overshirts
- Sweatshirts
- T-shirts
- Shirts
- Polos
- Shorts
- Sweaters/Cardigans
- Suits
- Overcoats
- Sportcoats/Blazers
- Shoes
- Bags/Backpacks
- Accessories
- Fragrances

Kids:
A selection of clothing, accessories, and shoes for:
- Girl: 6-14 years
- Boy: 6-14 years
- Baby Girl: 9 months-6 years
- Baby Boy: 9 months-6 years
- Newborn: 0-12 months

The Zara collection for kids also includes an Edited/customizable section, a selection of clothing and accessories to customize that is updated weekly.

In addition to our permanent collections, you can find all of our special releases, our beauty category, and our line of lingerie in the Zara app.

Other features of the Zara app are:
- Favorites: use your favorites list to save all the clothing and accessories that you like.
- Order tracking and easy, intuitive, and fast returns. Track your order every step of the way.
- Locate the Zara store nearest you.
- Activate notifications and receive information about new arrivals, releases, special collections...

Store mode
- Use the app in “store mode” when you are shopping in one of our stores and utilize all of its features to improve your experience.

Zara QR:
Use your QR code in the Zara app to:
- Have all your online and in-store purchases linked. Identify yourself at the register in the store with your Zara QR and ask for the eReceipt.
- Make returns in the store, online as well as in-store purchases.
- Pick up all your online orders in the store.

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