36
poor
ZARA | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-13 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
46%
Android
300 Reports
300 Reports
iOS unitQ Score
iOS User Feedback
54%
iOS
353 Reports
353 Reports
User Feedback
54%
iOS
353 Reports
353 Reports
46%
Android
300 Reports
300 Reports
ZARA - Latest Quality Issues
iOS
Feb 27, 2025
Delivery point issues
Why can't the delivery point be used for M size?
iOS
Feb 27, 2025
malfunction
Since the last update the app is practically unusable: worsened garment vision, continuous crashes and freezes.
Android
Feb 27, 2025
big bug when selecting a delivery location if you don't want to be delivered to a ZARA.
iOS
Feb 28, 2025
App Update 2025
Terrible update. They ruined the ability to see the clothes in detail, which is what helped them increase sales to customers who live in places where there are no physical stores.
iOS
Feb 28, 2025
It doesn't work
What's going on
Android
Feb 28, 2025
Completely unintuitive shop. No standard basket marking, I didn't find any filters in zara home when browsing products.
iOS
Feb 28, 2025
Delivery 4.95€ Return 3€?
What the hell, Zara? World Wide Web and shipping and returns are paid?! For crappy stuff of poor quality
iOS
Feb 28, 2025
App become very slow
Something happened with the app recently. You can barely use it. The items loading very slow, when you scroll down you can only see black rectangles (not fully loaded images). When you go to the specific item it also load too long. Using an app is no longer pleasant.
Android
Mar 1, 2025
I enter my phone number to create an account but I don't even receive a verification code.
ZARA - Product Description
Discover the Zara collection with ideas for Woman, Man, and Kids. You can shop and see all our new collections and fashion campaigns for the upcoming seasons on our app and online store. Woman: You will find the following categories of clothing and accessories available for women at Zara: - Shirts - T-shirt/Bodysuits - Tops - Sweatshirts - Skirts - Pants - Jeans - Shorts - Coats - Shoes - Bags - Swimwear - Accessories - Lingerie - Beauty - Fragrances - Basics - Complete Looks - Suits Man: The Zara collection for men includes: - Basics - Pants - Cargo/Parachute - Jeans - Jackets/Overshirts - Sweatshirts - T-shirts - Shirts - Polos - Shorts - Sweaters/Cardigans - Suits - Overcoats - Sportcoats/Blazers - Shoes - Bags/Backpacks - Accessories - Fragrances Kids: A selection of clothing, accessories, and shoes for: - Girl: 6-14 years - Boy: 6-14 years - Baby Girl: 9 months-6 years - Baby Boy: 9 months-6 years - Newborn: 0-12 months The Zara collection for kids also includes an Edited/customizable section, a selection of clothing and accessories to customize that is updated weekly. In addition to our permanent collections, you can find all of our special releases, our beauty category, and our line of lingerie in the Zara app. Other features of the Zara app are: - Favorites: use your favorites list to save all the clothing and accessories that you like. - Order tracking and easy, intuitive, and fast returns. Track your order every step of the way. - Locate the Zara store nearest you. - Activate notifications and receive information about new arrivals, releases, special collections... Store mode - Use the app in “store mode” when you are shopping in one of our stores and utilize all of its features to improve your experience. Zara QR: Use your QR code in the Zara app to: - Have all your online and in-store purchases linked. Identify yourself at the register in the store with your Zara QR and ask for the eReceipt. - Make returns in the store, online as well as in-store purchases. - Pick up all your online orders in the store.
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