17
poor
Zaxby's | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
9 Points Past 7 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
72%
Android
97 Reports
97 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
38 Reports
38 Reports
User Feedback
28%
iOS
38 Reports
38 Reports
72%
Android
97 Reports
97 Reports
Zaxby's - Latest Quality Issues
Android
Nov 17, 2024
Need a dark mode the white is blinding and painful for those that work third shift and have light sensitive eyes
iOS
Nov 17, 2024
App locks us out
I am locked out of my account. The reset email never comes and they changed my phone number on the account. This happened a couple years ago and I had to call in and be on hold forever to fix it. And now we are back with the same problem. The internet shows a lot of people have the same issue, which makes me wonder how the app has 5 star average.
iOS
Nov 17, 2024
Drinks
I wanted to start using the app, but all the drinks choices aren't options, including my families go to options.
iOS
Nov 17, 2024
Rewards don’t work most of the time
The rewards don't work or apply properly 90% the time. All the other fast food apps are better
iOS
Nov 18, 2024
No longer working
Update: looks like you fixed the log in issues. Thank you. App worked great until this new version. Can't log in, always says there's an error, and the Forgot Password feature doesn't work. Please roll back to the previous version or fix this one.
Android
Nov 18, 2024
I've never been more infuriated at something that should be so easy. I just want to log in to buy some chicken, but your broken app won't let me send text verifications, won't let me create a new account with the same phone number, and won't let me check my number to make sure it's right. Between this and the decline in food quality I don't see them staying open for much longer.
Android
Nov 18, 2024
This app used to be friendlier with more drink options, specifically the option to make my own drink when I get to the store. Now I'm forced to order a drink flavor I don't want.
Android
Nov 19, 2024
Slow. No way to look at your order progress if you close the app. I put in a delivery order but it went to the store as a pickup.
Android
Nov 19, 2024
I can open the app but that's it. can't order, pick a location, or scan for rewards.
Zaxby's - Product Description
Craving Zaxby’s saucy, flavor-full food? We’ve got the app to give your taste buds what they demand — fast. The NEW Zax Rewardz program puts all the Chicken Fingerz™, wings, sandwiches, Zalads®, and crinkle fries your hungry heart desires right at your fingertips. Just select your favorite local Zaxby's location if you want to pick up or get your order delivered with a few clicks. Earn points when you order and redeem them for exclusive rewards. Each dollar you spend earns 10 points towards your Flavor Bank. You'll be on your way to delicious rewards in no time!
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