good

Zelle | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

4 Points Past 30 Days

Category: Finance

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

91%

Android
476 Reports

iOS unitQ Score

iOS User Feedback

iOS
47 Reports

User Feedback

iOS
47 Reports

91%

Android
476 Reports

Zelle - Latest Quality Issues

iOS

Mar 28, 2025

Currently Unusable

Have not been able to login through the iOS app at all this week. Looking at other recent reviews and searching online shows others are running into the same problem. I decided to login on an android phone and it basically went right through. This tells me that the iOS app is currently broken and needs to be addressed. Still was not able to process a payment in the Android app so there's a lot going on. Please address these issues and get your service working again Zelle. Will update my review once issues are resolved Update: Zelle is dropping my bank so I am dropping this service. Considering all the controversy the past few years, it's for the best. FYI for Zelle: recommending that I switch to a bank that supports your business does not make me want to stay.

Android

Mar 28, 2025

Too many limitations on how much money i'm allowed to send

iOS

Mar 29, 2025

If your bank doesn’t have it, you can’t use this app

My bank doesn't offer this as far as I could tell. It's a shame there's no other way to use it unless your bank is on it and they tell you to use it through the your banks app. So I don't even know why they have a Zelle app anymore to download.

iOS

Mar 30, 2025

Doesn’t have my banks and I have a lot.

I bank with a few credit unions and banks. None of them are on this app. Hopefully they add a feature where you can add them manually or otherwise. I can't essentially use it.

iOS

Mar 31, 2025

No longer supporting

My credit union on its own is not part of the system. Now with them no longer supporting this application I loose the ability to use it. Thank you Zelle for being too lazy to support your own application. I guess greed always finds an away.

iOS

Mar 31, 2025

If your bank doesn’t enroll, you’re stuck.

My small midwestern credit union doesn't have the option to enroll with Zelle. Apparently that means I can no longer access money sent to me via my Zelle account? So frustrating.

iOS

Mar 31, 2025

Zelle scammed me!!!

I had tried to send money to another account through external account through Zelle on my banking app and when the money got taken out of my account I tried to claim the money on another account and the money was lost! I couldn't claim the money and when I attempted to contact customer support was met with the line instantly hanging up after ringing 3 times. Will never use this service again.

Android

Apr 1, 2025

It is very useful but sometimes it does not let me make a transfer and the problem is not my bank

Android

Apr 1, 2025

does not serve

Zelle - Product Description

Zelle® has partnered with leading banks and credit unions across the U.S. to bring you a fast, safe and easy way to send money to friends and family. Money moves quickly - directly from bank account to bank account. If your bank or credit union offers Zelle, you already have it in your mobile banking app or online banking – if they don’t, the Zelle app will make it easy for you to send money to enrolled Zelle users that already have access through their financial institution.
Zelle. This is how money moves®.
Using just your recipient’s email address or U.S. mobile number, you can settle up simply and safely with almost anyone you know and trust. Even better, Zelle does not charge any fees to use the service. (Mobile carrier or bank fees may apply).
GET STARTED:
1. Download the Zelle app.
2. Enroll using a Visa® or Mastercard® debit card linked to a U.S. checking account; or
3. Enroll your U.S. checking account by using your online banking username and password, if your bank supports this feature*.
4. Choose a person to pay, or request money from, by entering their U.S. mobile number or email address.
5. Confirm the amount and hit send. If they’re already enrolled with Zelle, they’ll typically get the money in minutes. If they aren’t, they will be notified and can follow a few simple steps to complete the payment.

*Some banks allow customers to enroll in the Zelle app using their online or mobile banking username and password.

Zelle and the Zelle related marks and logos are property of Early Warning Services, LLC

You must have a bank account in the U.S. to use Zelle.

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