50
poor
Zenith Bank eaZymoney | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
16 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
87%
Android
80 Reports
80 Reports
iOS unitQ Score
iOS User Feedback
13%
iOS
12 Reports
12 Reports
User Feedback
13%
iOS
12 Reports
12 Reports
87%
Android
80 Reports
80 Reports
Zenith Bank eaZymoney - Latest Quality Issues
Android
Nov 12, 2024
Got debited twice for a single transaction. None of them got to the destination account and I don't understand why I have to wait 72hrs for reversal. I suggest etoken should be a feature in the mobile app. Swiping to generate token then returning to finish my transaction is usually futile. The whole process starts afresh and it's aggravating.
Android
Nov 12, 2024
Zenith Bank .so you guys have started playing scam. My 8k I sent has not been reversed. I'm calling your customer care number, it's not working. Is this the new method of scam now. I'm highly disappointed in the poor service.
Android
Nov 13, 2024
I have account before but I lost the phone am trying to login with my new phone I don't really understand this Hardware/E-Token pin + token what does it mean pls
Android
Nov 13, 2024
Don't even waste your time. I changed my phone, and I can't register the app on my new device unless I get a hard token so what exactly is the point please??? Pack up. Start selling popcorn or something, banking really isn't your niche.
Android
Nov 13, 2024
Been a total disaster. Still can't register my Device
Android
Nov 13, 2024
Please I need my money back , I transfer money on 27 of September, till now the zenith bank doesn't want to return my money,
iOS
Nov 14, 2024
Useless App
How can I delete to reinstall the new version of the app only to be asked to verify my account from my old phone iPhone, which I sold out since 3 years ago. App I've used on my current phone for over 2 years now, all of a sudden I have to verify it from my old phone which is no longer accessible.🤦♂️ App not functioning properly and the overall banking system is kinda useless, as I don't even see alerts for most transactions. Now my N30k is hanging for the past 2 weeks from trying to sub my router, was charged, didn't get my data and haven't gotten refunded till now as MTN said the refund was made immediately!!! Just tired of this bank. Think twice before committing your hard earned money to this bank!
Android
Nov 15, 2024
The app has refused to work with my debit card, did everything but nothing changed
iOS
Nov 18, 2024
I’m giving up!
I hate this bank with the whole of my heart , being that I am overly emotional , this bank has made me cry my eyes out and break things in the past out of intense frustration….I missed registration for an important exam( due to payment delay) because of the nonsense that this bank does ..and here I am today again in so much pain but I can't access my money to see a doctor…. I'm giving up now and may God judge everybody making life difficult for me!!!!
Zenith Bank eaZymoney - Product Description
Make your life experiences simpler and stay in control with Zenith Mobile Banking app. Manage your finances; make card settlements, transfer funds and make payments using QR (Quick Response codes). How do I Register? To register, simply download the app and select any of the three (3) registration options 1. With Hardware Token a) Enter Account number and Continue b) Click Hardware Token c) Enter the Token from the device and Token PIN • Create and confirm Password (six digits) • Create and confirm Mobile PIN (four digits) • Click on Submit (Operation Successful) d) The user is required to enter Account Number and Password to log on. 2. With Card a) Enters Account Number and Continue b) Select Card c) Enter the Last Six Digits of the Card and Card Pin • Create and Confirm Password (six digits) • Create and Confirm Mobile PIN (four digits) • Clicks on Submit (Operation Successful) d) The user is required to enter Account Number and Password to log on to the App. 3. Branch Activation Note: • Registration is one time • To Add New Device, user should simply login with Account Number and Password, System will prompt for Device Registration. • Customer can authorize with Token or Card Details. • Users can add up to 3 Devices. Some features of Zenith Mobile Banking are: a) Overview: view all accounts (current, savings, fixed deposit, Domiciliary etc.) • Account balance • Account History • Search b) Transfers • Transfer History • Own Account Transfer • Zenith account Transfer • Other Banks Transfer • Foreign Transfer • Open Account for Beneficiary c) Data Bundles d) Airtime Recharge e) Bills payment • Zenith Billers • Quickteller Merchants f) QR Payments g) Scheduled Payments • Transfers • Airtime Payment • Bills Payment h) Cards • Card Settlement • Activate / Deactivate Card • Card Dispense Manager i) Cheques • Request Cheque Book • Confirm Cheque • Stop Cheque • Verify Cheque Status • Bank Draft j) Travel and Leisure • Travelstart • Dubai Visa k) Bank Services • My Bank Statement l) Message *These are messages sent to the customer by the bank* m) Settings • Manage Beneficiaries • Customize eaZylinks • Change Authorization • Change Password • Change PIN • Reset PIN • Transfer Limits • Hide Account • Show Account • My Devices • My BVN • Update KYC n) Zenith Near Me o) Sign Out
All intellectual property rights, including trademarks and word marks, are the property of respective owners