43
poor
Zipcar: cars on-demand | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
54%
Android
39 Reports
39 Reports
iOS unitQ Score
iOS User Feedback
46%
iOS
33 Reports
33 Reports
User Feedback
46%
iOS
33 Reports
33 Reports
54%
Android
39 Reports
39 Reports
Zipcar: cars on-demand - Latest Quality Issues
iOS
Feb 23, 2025
unconvenient app and website
clearly not much UX testing done, typical
iOS
Feb 23, 2025
Miss H
Two out of three cars not working was on phone for hours . Cara all dented and damaged and dirty . I'm so disappointed after a fairly good first experience .I thoroughly annoyed even tho they refunded I'm still without a car
iOS
Feb 23, 2025
Late fee, I didn’t even move the car
I rented the car for 6 hours one day, I forgot my scooter inside. Contacted Zipcar they kept telling me to meet the next person but kept giving me wrong times to show up and everytime I showed up the car wasn't there, when I was finally able to book a car for a time and get my scooter back( keep in mind all I did was unlock the car grab my scooter then lock the car and end trip) I was charged a $65.13 late fee for that day, I contacted them to get my money back since I clearly didn't drop it off late. They told me “since it's your first time dropping it off late we'll refund you “. I didn't care they said that at least I got my money back right ? Wrong I was only refunded $53.62 .
iOS
Feb 24, 2025
OTP
SORT OUT YOUR OTP. CANNOT RECEIVE VERIFICATION TEXTS. BEEN WAITING AND TRYING FOREVER. DO NOT REPLY WITH GENERIC MESSAGE TELLING ME TO CONTACT AN EMAIL ADDRESS. JUST FIX THE ISSUE FOR UK CUSTOMERS.
iOS
Feb 25, 2025
LOTS OF HIDDEN FEES
Really creative service. Love the concept, somewhat easy to use, and somewhat affordable… until you finish your ride and suddenly there are 4 rows of extra charges. Would have enjoyed the service more if they were more transparent about their pricing. I paid $20/hr for a car that was supposed to be $13/hr??? Then I had to call the help line because the car wouldn't start, wasting the first 15min of my travel. Then I tried to extend the trip only for the app to stop working and the phone lines to go silent. I arrived 10min late and was charged $50. Upon reviewing the receipt, there were an additional $8 in random fees. A ride that was supposed to be $31 ended up being $98
iOS
Feb 25, 2025
do not use zip car
if you're thinking about using zip car you should definitely reconsider you would save money by using Uber or Lyft and it would be much more convenient. Zipcar charged me $240 for what should've been a $28 trip and even if they had charged me the accurate amount it is such a stressful headache to try and find the car and return it in the allotted amount of time because you can only rent it for blocks of time starting and ending on the hour and it can take an hour just to find and start the car and then they charge you whatever they want and it has no relevance to what actually happened. I contacted Zipcar about this ridiculous charge and they say they will get back to me within 24 hours but as it stands they've taken $240 out of my bank account when I returned the car ahead of time and had it for less than two hours.
iOS
Feb 26, 2025
Terrible Experience
My experience was horrible… And I'm actually very surprised! I made my reservation in advance, and when I got to the location where the car was suppose to be, it was not there. Apparently the person who had it before me didn't bring it being back. Long story short, I ended up getting a car and, at this point it was 2 1/2 hours later from my initial reservation time. The car I did finally get was absolutely filthy!! The seats were stained and dirty and it smelled horrible! Apparently Zipcar does not clean their cars in between rides… After many calls to customer service, I was advised that I would be refunded for the car because of the condition it was in. Their representative sent me an email advising I'd be refunded and the it was processed… I've got nothing. My case appears close and all I've gotten was about $20 between a credit and a refund sent to my bank card. This was a totally upsetting experience and I just want to be refunded and done with this.
iOS
Feb 27, 2025
a scam
Their business model is very similar to a scam. Failure to provide important details, doesn't make it easy to cancel, doesn't explain rental process well. do not recommend .
iOS
Feb 27, 2025
Worst car rental service in the universe!
Zipcar would go down as the worst company I've ever encountered with! They charged me $400 late return fee for not being able to return the car due to an urgent matter. They suspended my account as well. Do not use this scam service ever!
Zipcar: cars on-demand - Product Description
With the free Zipcar app, you can find cars and vans in your neighborhood and across the globe–and (if you're a member) reserve and unlock them, too. Gas, mileage, dedicated parking, and insurance options* are included in every reservation. *See web site for details Download the app now. The open road awaits! 9 GREAT THINGS MEMBERS CAN DO WITH THE APP: 1) Reserve a Zipcar by the hour or day 2) Choose from a variety of vehicles—sedans, hybrids, vans, and more 3) Sort cars by available time, make, and model 4) View your upcoming reservations 5) Get directions to your Zipcar 6) Easily locate your reserved Zipcar by honking its horn 7) Unlock and lock your Zipcar 8) Tap to speak to the friendly local Zipcar team 9) Change, extend, or cancel reservations on the go ABOUT ZIPCAR Zipcar is the world’s leading car-sharing network, driven by a mission to enable simple and responsible urban living. With its wide variety of self-service vehicles available by the hour or day, Zipcar brings freedom, flexibility, and convenience to urban areas and university campuses in over 500 cities and towns across Canada, France, Spain, Taiwan, Turkey, the United Kingdom, and the United States. Zipcar is a subsidiary of Avis Budget Group, Inc. (Nasdaq: CAR), a leading global provider of vehicle rental services. More information is available at zipcar.com. NOT A MEMBER YET? Download the app to see which Zipcars live near you and learn more about the service. Then join to reserve, honk, and unlock Zipcars with your iPhone. To hear what current members are saying and join the conversation, find us on Facebook or Twitter (@Zipcar). To learn more about Zipcar or to sign up, visit zipcar.com. WHAT NOW? Join our million members and give us a try! Let us know what you think, tell a friend, and rate us, too.
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