14
poor
Zipcar: cars on-demand | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-39 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
74%
Android
40 Reports
40 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
14 Reports
14 Reports
User Feedback
26%
iOS
14 Reports
14 Reports
74%
Android
40 Reports
40 Reports
Zipcar: cars on-demand - Latest Quality Issues
Android
Nov 7, 2024
Airport location was a hassle, location nearest to me only has 1 car. Usually is easy pick up or drop off. Making arrangements for my personal car while using zipcar was biggest concern
iOS
Nov 9, 2024
Can’t log in / buggy
Rubbish. Crashes regularly but now I can't even log in. Just get stuck on sms verification stage after inputting my email and password. Saying code is sent but I never receive. Tried multiple times. Pointless
iOS
Nov 11, 2024
Antiquated and insecure account management
How to change your phone number on any reasonable app: update your phone number then enter a code sent to the new number. How to change your phone number on Zipcar: try to change your number, see that they won't change it unless you verify the old number, give up on that and contact support; get told you need to explain why you don't have the old number (why would I?); take a picture of your license; take a selfie with a message on a piece of paper like you're in a hostage scenario; send all of this by email where it will be stored insecurely forever. Actually, I think I'll just keep the wrong number in my account, thanks. Why on earth is all this necessary when I already have access to my email and my account password? What kind of silly reliance does Zipcar have on phone numbers that causes all this hassle? We may never know.
iOS
Nov 12, 2024
Bad customer service
Expensive membership cost and hourly price, yet extremely bad customer support
iOS
Nov 13, 2024
Scam company, avoid at all cost!
Charges customer 27 dollars for “application fee” but does NOT REFUND when rejects a customer for no apparent reason! What a scam!
iOS
Nov 14, 2024
Just get Turo or a use rental place
The price for a zipcar for one day came out to over $500 just use a car rental place or app like Turo. The money for that actually goes to the people renting their cars out. Or a car rental place is more cost effective. This may be convenient but terrible car selection and unaccounted for prices pop up at the end.
iOS
Nov 15, 2024
Worst customer service ever!!
I had a terrible experience with Zipcar. The app was completely unresponsive—I couldn't extend my trip, submit a report, or contact support. The fuel card was missing in the car, and despite clicking multiple times, nothing worked. Now they're charging me a late fee for something entirely caused by their faulty app. This was beyond frustrating, and the lack of reliable customer service made it even worse. Zipcar needs to fix their app and take responsibility for their tech issues instead of punishing customers. Very disappointing.
iOS
Nov 15, 2024
“Unreliable Service and Poor Customer Support”
I had a terrible experience with Zipcar on September 7th. I reserved a car that turned out not to exist, and the location was 45 minutes away from my home. I spent almost $65 traveling back and forth, only to find out two hours later that the previous renter hadn't returned the car. Despite their promise of reimbursement, Zipcar has not compensated me and now claims there's nothing they can do. This company shows a blatant disregard for their customers' time and money. I strongly advise against using Zipcar for your rental needs. Their service is unreliable, and their customer service is non-existent.”
iOS
Nov 16, 2024
Customer service
Worst customer service I've ever experienced… Didn't help at all, the owners of the app may as well just drop they entire C.S. Section cause they're absolutely useless.
Zipcar: cars on-demand - Product Description
With the free Zipcar app, you can find cars and vans in your neighborhood and across the globe–and (if you're a member) reserve and unlock them, too. Gas, mileage, dedicated parking, and insurance options* are included in every reservation. *See web site for details Download the app now. The open road awaits! 9 GREAT THINGS MEMBERS CAN DO WITH THE APP: 1) Reserve a Zipcar by the hour or day 2) Choose from a variety of vehicles—sedans, hybrids, vans, and more 3) Sort cars by available time, make, and model 4) View your upcoming reservations 5) Get directions to your Zipcar 6) Easily locate your reserved Zipcar by honking its horn 7) Unlock and lock your Zipcar 8) Tap to speak to the friendly local Zipcar team 9) Change, extend, or cancel reservations on the go ABOUT ZIPCAR Zipcar is the world’s leading car-sharing network, driven by a mission to enable simple and responsible urban living. With its wide variety of self-service vehicles available by the hour or day, Zipcar brings freedom, flexibility, and convenience to urban areas and university campuses in over 500 cities and towns across Canada, France, Spain, Taiwan, Turkey, the United Kingdom, and the United States. Zipcar is a subsidiary of Avis Budget Group, Inc. (Nasdaq: CAR), a leading global provider of vehicle rental services. More information is available at zipcar.com. NOT A MEMBER YET? Download the app to see which Zipcars live near you and learn more about the service. Then join to reserve, honk, and unlock Zipcars with your iPhone. To hear what current members are saying and join the conversation, find us on Facebook or Twitter (@Zipcar). To learn more about Zipcar or to sign up, visit zipcar.com. WHAT NOW? Join our million members and give us a try! Let us know what you think, tell a friend, and rate us, too.
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