27
poor
Zipcar: cars on-demand | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-32 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
56%
Android
37 Reports
37 Reports
iOS unitQ Score
iOS User Feedback
44%
iOS
29 Reports
29 Reports
User Feedback
44%
iOS
29 Reports
29 Reports
56%
Android
37 Reports
37 Reports
Zipcar: cars on-demand - Latest Quality Issues
Android
Dec 12, 2024
I can't get past the take apic with id. It keeps taking me back. Wanna waist 30 min̈ of your life try signing up here . Two thumbs down. What à waist of time. Not user friendly at all
iOS
Dec 12, 2024
Scammed me
Charged me $90 dollars for a parking ticket that was outside of the time of my booked trip. I am so upset. Beware.
iOS
Dec 13, 2024
They do not care about the customer very strict with policy
I rent from them often in which they do not care was 15 min late returning a vehicle ONE TIME was charged 155$ (50$ plus daily rate) RIDICULOUS! late fee after received a warning notification on the app about possibly being charged. Seemed like a warning but was automatically charged. Customer service acts nice but didnt help one bit after renting from them for more than a week. Customer service is terrible and just falls back on its policy and “you should have known that” because its written in the policy. They wont even let you speak to a manager. Very disappointed
iOS
Dec 13, 2024
Registration doesn’t work
Can't upload my identification documents. Have tried raising a ticket with support, all they do is take you through the faqs. There is obviously a bug, because the support and faqs tell you to register on desktop, clear cache, use different browsers. All don't work. Support on the phone don't answer it just hangs up.
iOS
Dec 13, 2024
You can’t even complete an inspection 🤡
The app suffers from quality problems. The current one is after taking photos during the interior inspection at the start of the trip, only the checkboxes are scrollable but you can't hit Next. It's totally infuriating. I had to force quit the app twice just to finish the inspection and start driving. Not the first app issue. But a death by tiny paper cuts like this one over the years.
iOS
Dec 14, 2024
App Fee
Absurd £10 fee for registering on the app.
iOS
Dec 16, 2024
Street parking is chaos
If space is taken, it is a nightmare. Enjoy it.
iOS
Dec 17, 2024
Worst service/never trust
Cancelled when I reached to pickup the car telling me they can't do anything. Had to cancel my vacation plans as we couldn't reach the destination on time. Will never use this service
iOS
Dec 17, 2024
Bad business
The app is full of glitches, time shows only in central time zone, charge late return fee and full trip amount for a trip where I was locked out of the car for more than 30 minutes (of a 60 min trip). Cars stink and are ill maintained. If you're looking to book for more than 2-3 hours just do a regular rental like Enterprise.
Zipcar: cars on-demand - Product Description
With the free Zipcar app, you can find cars and vans in your neighborhood and across the globe–and (if you're a member) reserve and unlock them, too. Gas, mileage, dedicated parking, and insurance options* are included in every reservation. *See web site for details Download the app now. The open road awaits! 9 GREAT THINGS MEMBERS CAN DO WITH THE APP: 1) Reserve a Zipcar by the hour or day 2) Choose from a variety of vehicles—sedans, hybrids, vans, and more 3) Sort cars by available time, make, and model 4) View your upcoming reservations 5) Get directions to your Zipcar 6) Easily locate your reserved Zipcar by honking its horn 7) Unlock and lock your Zipcar 8) Tap to speak to the friendly local Zipcar team 9) Change, extend, or cancel reservations on the go ABOUT ZIPCAR Zipcar is the world’s leading car-sharing network, driven by a mission to enable simple and responsible urban living. With its wide variety of self-service vehicles available by the hour or day, Zipcar brings freedom, flexibility, and convenience to urban areas and university campuses in over 500 cities and towns across Canada, France, Spain, Taiwan, Turkey, the United Kingdom, and the United States. Zipcar is a subsidiary of Avis Budget Group, Inc. (Nasdaq: CAR), a leading global provider of vehicle rental services. More information is available at zipcar.com. NOT A MEMBER YET? Download the app to see which Zipcars live near you and learn more about the service. Then join to reserve, honk, and unlock Zipcars with your iPhone. To hear what current members are saying and join the conversation, find us on Facebook or Twitter (@Zipcar). To learn more about Zipcar or to sign up, visit zipcar.com. WHAT NOW? Join our million members and give us a try! Let us know what you think, tell a friend, and rate us, too.
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