66
fair
Zocdoc | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
8 Points Past 30 Days
Category: Medical
30-Day Trend
Android unitQ Score
Android User Feedback
68%
Android
58 Reports
58 Reports
iOS unitQ Score
iOS User Feedback
32%
iOS
27 Reports
27 Reports
User Feedback
32%
iOS
27 Reports
27 Reports
68%
Android
58 Reports
58 Reports
Zocdoc - Latest Quality Issues
Android
Jan 16, 2025
good experience. some difficulty locating providers who take my insuranc.
Android
Jan 16, 2025
Frequent problems with app
Android
Jan 16, 2025
The app said my insurance was accepted at the doctors listed and since I had a fever, I was relieved to get a same day appointment then I received a text from the actual practice saying they DONT accept my insurance. I went thru this twice. I am going to be paying $99 for an out of network appointment. I am on the phone w my insurance member services to find a PCP and by God's grace maybe an appointment today, but! Zocdoc did not yield the results I was hoping for.
iOS
Jan 18, 2025
Nowhere near as advertised
Doesn't show relevant or close doctors that take my insurance and my first appointment got canceled 7 mins before because I didn't give them my credit card information even though zocdoc said it wasn't required.
Android
Jan 21, 2025
The experience is horrible and their customer service is outsource which is typical. You can't even write a review on this. They are horrible don't use this service you won't be able to reconcile your non-services charges
Android
Jan 21, 2025
The time that's available for appointments don't match the providers schedule. There's almost always conflict with the actual practice location
iOS
Jan 22, 2025
Almost
This app is great and has helped me find local care. The big problem for me is that I have found multiple times that the doctor I booked with doesn't actually accept my insurance even though zocdoc said that it does. Other than that this app is great and makes finding a doctor easy.
iOS
Jan 24, 2025
“Easy to use”
The reviews seem to be very different on Zocdoc than on any other review website. It makes me wonder the reviews don't allow for negative ones. When I tried to write a negative review, I did not say anything offensive and they told me to change it. Also Zocdoc doesn't provide any information about the office doctors work at. So it's not that easy to find a doctor because I'm doing twice the work to know more about the doctor to make sure the reviews are legitimate and the practice doesn't have fishy billing practices.
iOS
Jan 27, 2025
Will Never Use Again
I used this once when trying to find a new gynecologist. I scheduled with a PCP specifically because Zocdoc said she also provided OBGYN care. She did not, the appointment was cancelled by her office the day before over the phone, when they informed me that she did not provide those services and the Zocdoc regularly has incorrect information. They also told me they would've had to cancel the appointment anyway because despite putting my insurance information in, it had not been sent over. It isn't easier to look on the health centers website and find a doctor, but it's what I'll be doing since my appointment has never been cancelled that way.
Zocdoc - Product Description
Zocdoc is the start of a better health care journey for you. Find and book top-rated local doctors, on demand. Visit them in their offices, or video chat with them from home. Compare medical professionals near you and instantly book appointments that work with your schedule. Worried about whether a doctor takes your insurance? Use the Zocdoc insurance checker and filter for providers who accept your health care plan. Keep track of your annual check ups and manage all of your health care needs in one, user-friendly place. 3 reasons you’ll love using the award-winning Zocdoc app: • Find and book the best local doctors based on reviews from other patients. • Scan your insurance card and find doctors that match. • Choose between an online video visit or heading to a convenient, local doctor’s office to get the care you need Oh, and did we mention the app is free for patients? Take the hassle out of health care. Filter doctors according to your symptoms and find specialists in over 50 categories. From primary care doctors, pediatricians, allergists, OBGYNs, urologists, psychologists, dermatologists, dentists and more - you’re guaranteed to find care that suits your needs! Zocdoc makes it easy to get the right care when you need it the most. Download Zocdoc today for all of your health care needs. Right Doctor, right now®
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