We chose unitQ after evaluating and trying different solutions in the market. The granularity and speed at which unitQ is able to deliver actionable customer insights is above and beyond what others could offer, and we’re grateful for our continued partnership.

Seeing both ticket data and publicly available user feedback flow into one tool and being able to slice and dice by app version, country, language, platform, etc in real time is gold for us.

unitQ captures user feedback data from so many sources, but then also automates the categorizations, evaluates sentiment, and gives us real product quality insights without any extra effort.

We’ve been able to spot new bugs, track sentiment of new product releases, monitor our app store performance and measure the impact of each quality monitor on specific KPIs.

unitQ essentially does all of the heavy lifting like data mining, enabling our support and developer teams to focus on getting issues fixed and plotting product roadmaps.

Customer obsession is at the core of every decision here at Upwork and unitQ has been my go to for all things customer insights.