54
fair

Air Canada + Aeroplan | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
36%
Android
82 Reports
iOS unitQ Score
iOS User Feedback
64%
iOS
145 Reports
User Feedback
64%
iOS
145 Reports
36%
Android
82 Reports
Air Canada + Aeroplan - Latest Quality Issues
iOS
May 9, 2024
instant crash hitting the tab key
The app instantly crashes when you press tab on a magic keyboard using the app on an iPad. This was after I shopped for my flight and was entering billing information, trying to tab between the credit card fields. The app doesn't bother to save state at all, so you lose everything when it crashes. Amazing job!
iOS
May 9, 2024
Horrible scam
Showed me award flight after purchasing 5000 dollars worth of points , guess what it's gone. Ok fine I tried entire week with multiple different airports, how is it that United mileage is showing all the flights and air Canada took my money and no flights. I want my money back.
Android
May 9, 2024
Digital ID never works. It can never be set up. It always fails at scanning the passport chip. Instead of fixing the app, they blame it on my phone and tell me to try other NFC passport reading app, which by the way worked perfectly fine.
iOS
May 10, 2024
It’s good but …
The App is good. And there some improvements, but some of the former features have disappeared … good ones. And the time, I couldn't load my boarding cards to my Walket App. I miss that. Also, when I tried to pay to check a bag, it defaulted to my former Visa card and rejected my payment. Weird.
Android
May 10, 2024
Whoever is in charge of this app should be fired Can't book a flight despite being logged into. Can't pay for seats. No option of adding bags prior to checkin. Clown show.
Android
May 10, 2024
The app is useful to a degree but fails in so many ways. Menage your booking is largely aimed at selling you more stuff. Contact us doesn't actually offer you any means of contacting anyone, you just go round in circles. Seat management is ok but baggage management is non existent.
Android
May 11, 2024
Great layout and interface. periodically glitches.
Android
May 12, 2024
Searching the app to find and book using Aeroplan points. Screen is extremely buggy while trying to scroll up and down on-screen between options. Also, why doesn't the app already offer multi destination/stopover options like the website? Come on Air Canada, it's time this feature is made avaialable and the UX experience for potential buyers is improved and missed sales opportunities avoided!
Android
May 13, 2024
Worst airline. The app works so poorly and can never check in. Wait hrs on the phone only to be hung up on. And never receive a call back.
Air Canada + Aeroplan - Product Description
With the Air Canada + Aeroplan app, you can now enjoy the advantages of the Aeroplan loyalty program with the combined ease of managing your Air Canada trips in a single convenient place.


EVEN BETTER TOGETHER
Sign in with Aeroplan to unlock access to loyalty program benefits. Dive in to see your points balance, track Elite status progress, view recent transactions, and access popular program features like Family Sharing, eStore, car rental, and hotels.

BOOK YOUR WAY
Book your next trip using cash, or by redeeming your Aeroplan points. You can now also book with a combination of Points + Cash, or even pay 100% of your fare using points, including taxes, fees, and charges.

TIMING IS EVERYTHING
By presenting timely updates on your home screen, you'll always be up to date. Action cards prompt you when it's time to check-in, show your upcoming flight status, and even offers your flight's menu when it's almost time to eat on flights offering meal service.

NOW BOARDING
As your flight approaches, your boarding pass will appear throughout the app for quick access. Your boarding passes are saved for offline use in the app but can also be added to Apple Wallet. 

KNOW AS YOU GO
Stay up to date with notifications about flight and gate changes, and cancellations.

FOLLOW THE LEADER
We added turn-by-turn airport navigation, a first for a Canadian airline, available in Toronto (YYZ), Montreal (YUL), and Vancouver (YVR), with more coming soon.


READY TO DOWNLOAD? 
By downloading or updating this App, or setting up your device to do so automatically, you consent to the installation of the App, its future updates and upgrades and to the Air Canada Mobile App “Terms of Use” that govern the use of App that are available here: http://www.aircanada.com/en/mobile/tc_ios.html. You can withdraw your consent at any time by uninstalling the App. For help uninstalling, please see https://support.apple.com/en-ca/HT207618


IMPORTANT DISCLOSURES
These functions apply when enabled:
• Location: your location data is used to show the closest airport(s) for booking, and flight status. Location data is also used to present the correct boarding passes at connecting airports, and to provide the current location when using airport maps.
• Wi-Fi connection: used to determine if internet access or a connection is available for onboard Wi-Fi and the wireless entertainment system on Air Canada Rouge flights.
• Calendar: access to your calendar is used to sync flights from your upcoming bookings to your device's calendar.
• Notifications: push notifications are used to send you service messages related to your upcoming travel.
• Camera: add images to the feedback you send to Air Canada.
• Your device and app information (phone model, language, system and app version) is attached to comments you send when an issue is reported via the app.


PRIVACY POLICY
By downloading or updating this App, you understand that Air Canada may: collect data about your device in order to serve you the correct software, as well as maintain and develop its services; require that you change some of your device settings to use specific features; collect personal information as detailed in our Privacy Policy (http://www.aircanada.com/en/about/legal/privacy/policy.html)

Air Canada, PO Box 64239, RPO Thorncliffe, Calgary, Alberta, T2K 6J7 privacy_vieprivee@aircanada.ca

® Air Canada Rouge, Altitude and Star Alliance: registered trademarks of Air Canada in Canada
®† Aeroplan: registered trademark of Aeroplan Inc.
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