69
fair

Albert: Banking on you | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 7 Days
Category: Finance
Work at Albert Corporation? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Albert Corporation? Unlock additional insights
Android unitQ Score
Android User Feedback
34%
Android
347 Reports
iOS unitQ Score
iOS User Feedback
66%
iOS
674 Reports
User Feedback
66%
iOS
674 Reports
34%
Android
347 Reports
Albert: Banking on you - Latest Quality Issues
Android
May 11, 2024
Predatory and abusive. I spent months attempting to cancel this “service”, they randomly put money into your account so that you can't cancel (you need to have a zero balance)- it's a vicious cycle that I thought finally ended for me two months ago until I got a welcome email from them today advising me of charges they were going to bill me for when I haven't even logged back in to the app. They will reply here and say someone is helping me, they aren't. I will be filing a complaint with the FTC
iOS
May 11, 2024
This app is a scam
I do not recommend this app to anyone. $15 a month to borrow $100 with 5% transfer fee. They also randomly take money out of your bank account and put them into bad stocks. You will lose money with this app.
Android
May 12, 2024
Do not trust this app, even if you delete the account, or cancel the subscription they will continue to charge you, and when you contact customer service they will always say that they will help you and no one does anything for you. I thought it was a good app until I found out that they aren't. So I DON'T RECOMMEND IT. At first everything will be fine, but then they will realize. Anyway I think I'll report it to a lawyer, I'll do a class action lawsuit to see how many users it did or even does the same thing to.
Android
May 12, 2024
DOESN'T Recognize my name
Android
May 12, 2024
It is very Hard to cancel the subscription to this app!
iOS
May 12, 2024
False advertising
Got a text saying $250 instant wasted 35 minutes signing up for it to say $25 keep ur $25 lol
iOS
May 12, 2024
Albert refunded. Thanks!
I went through the steps to close my account, was given confirmation that my request was received and I still got charged $9.99 membership a couple weeks later. Emma from Albert reached out and refunded and ensured account was closed. Upping review from 1 to 4 stars. I still think that any request to cancel be honored immediately and not bill membership weeks later. And the cancel option should be easier to find in the app.
Android
May 12, 2024
Had my doubts at first My first downloaded it they had bugs it was so glitchy didn't work but I think they finally got the s*** together
iOS
May 12, 2024
Horrible customer service
This app was not for me. I have over a year trying to close the app and customer service has been horrible. No help at all, but you best believe they've never stopped charging me the subscription fee every month! Do not buy or download!!!
Albert: Banking on you - Product Description
THE SIMPLE WAY TO BANK, SAVE AND INVEST

Bank, save, invest, and budget  — with a Genius team of money experts to guide you. Get up to $250 with Instant and set up direct deposit to get paid up to 2 days earlier. With Genius you can also earn cash back with your debit card and save and invest automatically in the app.

Albert is not a bank. See disclosures below for details.

EVERYONE NEEDS A GENIUS IN THEIR LIFE

Our Genius team of real human experts are here to answer everything, from the toughest to the simplest to the most embarrassing questions. That means budgeting, credit cards, student loans — even buying a home. More than 10 million people trust us.

GET UP TO $250

Get up to $250 with Instant overdraft protection on your Albert Cash account. Fee-free. No credit check. Transfer, ATM, or other applicable fees may apply. Download the app to see what you qualify for.

SAVE SMARTER

Albert tracks your income and spending to find dollars you can save automatically with Genius. Plus get cash bonuses just for saving. If you need the money you’ve set aside, withdraw it any time.

GUIDED INVESTING
 
Invest your money with Genius. Buy stocks and themed ETFs like companies supporting a sustainable world. Plus, let Genius create your custom portfolio built for your financial goals. Start with just $1.

SECURITY

• Albert uses cutting-edge security technology to protect your sensitive information.
• Albert Cash and Albert Savings accounts are FDIC-insured. Should the member bank holding your balance fail, you'll be insured for up to $250,000 of your money in the account. Albert Investing accounts are not FDIC insured or bank guaranteed.
• Albert Securities is a Member of SIPC, which protects securities customers of its members up to $500,000 (including $250,000 for claims for cash). Explanatory brochure available upon request or at www.sipc.org.

DISCLOSURES

Albert is not a bank. Banking services provided by Sutton Bank, Member FDIC. Albert Savings accounts are held for your benefit at FDIC-insured banks, including Coastal Community Bank and Wells Fargo, N.A. The Albert Mastercard® debit card is issued by Sutton Bank, Member FDIC, pursuant to a license by Mastercard. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. Cash withdrawal fees apply to ATM withdrawals.

Albert Instant is an optional service that allows eligible members to overdraw their Albert Cash account beginning at $10 and going up to $250 for debit card purchases, ATM withdrawals, and transfers. Eligibility can vary and is based on each individual’s ongoing account history and activity, and is up to Albert’s discretion. If overdrafts are not repaid within 10 days, you may be suspended from accessing additional overdrafts. Whether your overdrafts will be paid is discretionary and we reserve the right not to pay.

Bonus and cash back programs subject to terms. Early access to direct deposit funds may vary depending on the payer’s deposit timing. See app for details.

Securities products and services offered to self-directed investors through Albert Securities LLC, Member FINRA/SIPC. View important disclosures at albrt.co/disclosures

Advisory services offered through Albert Investments, LLC. Investments are risky: you could lose money, and past performance is no guarantee of future returns. For more information, see our Form ADV Part II and our Terms of Use at albert.com.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners